Monta

What’s the right customer support setup for CPOs and solution providers? Too many businesses underestimate just how much support impacts EV driver satisfaction and ultimately, business growth. That’s why we’ve put together a practical guide to help you choose the model that fits your business best: The CPO guide: How to build a successful customer support framework Inside, you’ll find: ✅ A breakdown of in-house, outsourced, and partner models ✅ Real-world cost comparisons and scalability challenges ✅ Support benchmarks to aim for ✅ Insights on what EV drivers actually expect from your setup Whether you’re just getting started or scaling across multiple markets, this guide will help you make the right decision. A decision that drives customer satisfaction and long-term value. Perfect weekend read for any CPO or solution provider ready to level up their customer support strategy. https://lnkd.in/d7-juh-G

🚗⚡️ Our latest newsletter is live! We've got some exciting updates, including new expansions, insights on optimizing EV payments, upcoming events, and much more. Check it out now to stay informed and ahead of the game!

What’s the real cost of a bad EV charging support setup? A poor first-time experience doesn’t just frustrate your EV drivers, it hits your bottom line. As our CEO Casper H Rasmussen shared recently, EV drivers with a great first charging experience go on to charge more than twice as often over the next 3 months, compared to those with an OK or bad one. And If your support setup isn’t delivering from day one, you’re not just risking bad reviews but you’re leaving revenue on the table. That’s why we at Monta have built one of the most specialized support functions in EV charging: ✔️ 30+ experts in B2B partner support, site enablement, and 24/7 driver support ✔️ Multilingual coverage across markets ✔️ Deep product and industry expertise We help CPOs and solution providers scale without compromising quality — and give drivers the experience they expect. As our Director of CS Michael Jagt puts it: “It’s not something that can be half-done. It has to be done to its full extent with the end customer at the center of everything.”

Wir freuen uns über einen neuen starken Partner - Zusammen mit der reon AG treiben wir den Ausbau regionaler Ladeinfrastruktur voran 🤝 Während es in Städten meistens zahlreiche Lademöglichkeiten gibt, ist in ländlichen Regionen die Versorgung oft lückenhaft. Gemeinsam mit Reon ändern wir das. Der Projektierer für Erneuerbare Energien unterstützt Gemeinden als Partner mit Know-how und einem eigenen Team beim Auf- und Ausbau lokaler Ladenetze. Diese  Ladepunkte werden dann mit der Software von Monta ausgestattet, sodass Betreiber die Standorte in Echtzeit überwachen und Ladeprozesse optimieren können. Fehler werden frühzeitig erkannt und können behoben werden, bevor sie zu längeren Ausfällen führen - eine effiziente und skalierbare Lösung für alle. Die Kooperation ist ein wichtiger Schritt hin zu einer nachhaltigen und zukunftssicheren Ladeinfrastruktur und einem verlässlichen und nutzerfreundlichen Ladeangebot – besonders im ländlichen Raum.

Just 1 week to go until eComExpo Sverige! 🇸🇪 Find our Nordics Team at booth B02:14 on 3rd - 4th April to see how a partnership with Monta can supercharge your growth. 📈 We’ll be demonstrating our software solution alongside some of our trusted hardware partners; Rolec, Zaptec, go-e and DEFA. 🤝 🎤 Mikael Isaxon-Plougmann will also be on stage at the adjacent eCarExpo Sverige on 4th April at 9am, alongside Sten Forsberg - Director, Volkswagen Sweden, Martin Cardell - Business Consulting Partner, EY, and Charlotte Eisner - Autonomous Vehicles Executive, Board Member & Scaling Expert. The panel will discuss what opportunities lie ahead, as the e-mobility landscape shifts and changes - not one to miss! 🤝 Meet our team: Mikael Isaxon-Plougmann, Christian Haugbyrd Clausen, Peter Blirup-Vodder, Max Lion Scherer, Puya Neda and Rasmus Meier Knudsen. Reach out to secure a meeting in advance. See you there! #eComexpo #eCarexpo #eMobility #EVCharging

Are CPOs and solution providers underestimating the impact of great customer support? In EV charging, customer support is one of the most underrated drivers of growth. Yet many don’t realize how much a professional support team costs just to set up. That’s why we’ve already built one of the most advanced customer support setups in the EV charging industry - so you don’t have to. We work with leading CPOs and solution providers like Rolec, Stella Energy, Norlys and Uno-X Mobility, helping them deliver high-quality support across multiple markets - without the headache of scaling teams, training agents, or managing round-the-clock operations. Here’s what part of our setup looks like:  ✅ Multilingual, EV-specialized agents covering Europe and beyond ✅ 24/7 availability, not just 9-5 ✅ 97% CSAT (past 3 months), 95.6% CSAT (past 6 months) And much more. Want to see what a truly high-performing support setup looks like? Watch our Director of Customer Support, Michael Jagt, explain how we do it and why more CPOs are choosing to partner with us.

Join us for an insightful webinar on how to optimise your TCO and unlock long-term savings for your EV charging business with the right software solution. What we'll cover: The drivers of cost: Get an understanding of the various cost drivers influencing charging operations. Choosing the right software for your business: Learn how this knowledge shapes your software strategy and impacts the cost profiles of different approaches. How the Monta platform optimises TCO: Discover how Monta enables our customers to optimise their TCO in alignment with their overall strategy to drive utilisation, maximise profitability and accelerate time to market. Stay until the end to access a tool to help you calculate it! 😉 📅 Date & Time: April 7 at 2:00 PM GMT 📍 Where: LinkedIn online – Register now 👥 Speakers: Casper Rasmussen, CEO & Christian Kurtenbach, Director of Strategic Sales

China’s EV innovation is accelerating - should the rest of the world be worried? That’s the question raised after BYD unveiled a new battery that can add 470 km of range in just 5 minutes, as reported by Edward White Kana Inagaki Gloria Li and Jung-A Song at the Financial Times this week. And China’s rapid progress in EVs and charging is exactly what we unpack in the latest episode of our podcast. Mike Hawkes and Kevin Spangenberg sit down with Ryan Fisher from BloombergNEF to discuss: 🔹 How China is pulling ahead on battery and DC fast-charging tech 🔹 What this means for the global EV and charging industry 🔹 Whether Western players can keep up Some hardware manufacturers outside of China are still thriving. Alpitronic, for example, generated over $1 billion in revenue last year. Innovation is happening - But can anyone really keep up with China? 🎧Listen to the full episode → https://lnkd.in/d8jYmSnY

🇺🇸 As we expand in the U.S., we're focused on improving the EV charging payment experience and tackling key industry challenges. As part of this, we worked with J.P. Morgan to bring the Monta Wallet (our digital in-app payment solution) from Europe to the U.S., removing reliance on third-party fund holders 🤝 Fully compliant with U.S. financial regulations, our solution ensures that partners have complete control over their funds and financial operations - a necessity for success in a complex, fast-evolving market. Find out more about our recent work with J.P. Morgan by speaking to our Miami-based team, or if you’re at EV Charging Summit & Expo next week, find them at booth 1121. Casper H Rasmussen, Robert Juul Glaesel, Saša Milanović, Sean Ricucci, Luis Ponce, Héloïse Fourt.

⚡ What really drives DC charger utilisation? You might’ve already had a sneak peek - but here’s the full picture. We analysed data from 5,000+ DC charging sites and spoke with 10 of Europe’s leading network operators to understand what actually makes a difference in site performance. Here’s what stood out: 🔹 Top-performing sites deliver 500+ kWh per port per day (200+ is already solid) 🔹 Charging quality beats price - drivers return when the experience is reliable and easy 🔹 Displaying real-time pricing and availability helps boost utilisation 🔹 Larger sites attract more traffic 🔹 It takes 9–12 months for a new site to reach full utilisation If you’re running - or planning - a DC charging site, these insights can help you make better decisions from day one. Read the full white paper here https://lnkd.in/dejTsYaa