¿Cómo manejas la resistencia o la actitud defensiva cuando desafías y sondeas en la escucha activa?

Challenging and probing are techniques to ask questions, make observations, or offer feedback that challenge the speaker's views, assumptions, or actions constructively. These techniques should be used to stimulate critical thinking, deepen understanding, or encourage change, not to be aggressive or confrontational. For example, you could ask, "What evidence supports your viewpoint?" or "Have you considered alternative perspectives?" This approach helps the speaker critically evaluate their position and explore new ideas.

Challenging and probing in active listening refers to the act of actively engaging in a conversation by asking questions that encourage the speaker to provide more information and to clarify their thoughts and feelings. Active listening can be challenging because it requires the listener to be fully present and engaged in the conversation, and to ask questions that are open-ended and non-judgmental.Key aspects include: ✅Asking open-ended questions that encourage the speaker to provide more information ✅Clarifying the speaker's thoughts and feelings by restating what they have said in your own words ✅Encouraging the speaker to explore their thoughts and feelings more deeply ✅Avoiding judgment or criticism of the speaker's ideas or opinions

By asking open-ended questions and encouraging the speaker to explore their thoughts and feelings more deeply, the listener can help to clarify the speaker's ideas and reduce ambiguity and misunderstandings that could lead to missteps down the road. Additionally, active listening is a learning opportunity that can help collect key information and hear different perspectives, which can impact the success of the business and outcomes. Finally, active listening can help to forge bonds with all and build trust, which is the foundation of every relationship. In summary it helps to clarify the speaker's ideas, reduce ambiguity and misunderstandings, collect key information, hear different perspectives, and build trust with all stakeholders.

👍Ask questions that encourage the speaker to provide more information and to explore their thoughts and feelings more deeply. Open-ended questions are questions that cannot be answered with a simple "yes" or "no" and require the speaker to provide more detail. 👍Restate what the speaker has said in own words to ensure that have understood their perspective correctly. This can help to reduce ambiguity and misunderstandings that could lead to missteps down the road. 👍Encourage the speaker to provide more detail and to explore their thoughts and feelings more deeply. This can help to uncover underlying issues or concerns that may not have been immediately apparent. 👍Avoid judging or criticizing the speaker's ideas or opinions.

Although well-intended, the words 'challenge', 'confront' and 'probe' are loaded words so I definitely wouldn't use these when speaking to them. Defensiveness and putting barriers up will occur if they perceive a power balance and/or are vary of being vulnerable. If I'm counselling a client, I will make sure that the trust and rapport is effectively built before engaging in any sort of 'challenging'. One effective way to then do this is by saying "I'm just curious..." "I'm wondering if..." "..and I may be wrong but.." Be cautious of your own reactions and manage that. Semantics, timing, and tone are all equally as important. It is a huge skill to empathically challenge. Bottom line is we need to feel safe to open up.

Pushback is not necessarily bad. Sometimes its reason for us take a step back and evaluate another perspective. Use this opportunity to ask: Whats on your mind? The answer might enlighten/surprise you.

Challenging and probing is one of the things that should follow some guidelines. It should be asked in such a way that it is quite humble and open ended. Before asking a question, praising the speaker for their strengths is important. This not only keeps them motivating but also makes them confident.

Challenging and probing are skills that can be enhanced with practice and feedback. To improve these skills, seek opportunities to use them in everyday conversations with friends, family, or colleagues. For example, during a team meeting at work, you could ask a colleague, "Can you explain why you think this approach will be effective?" After the conversation, request feedback from the colleague or an observer to understand their perspective on your questioning. Reflect on your experiences to identify what was effective and what could be improved. Additionally, observe others who are skilled in challenging and probing to learn how they use questions and feedback effectively.

When challenging and probing, it's essential to maintain an empathetic and non-judgmental tone. Avoid coming across as accusatory or critical, as this can escalate resistance. Instead, focus on understanding the other person's perspective and show that you're genuinely interested in their thoughts and feelings. Use phrases like "I'm trying to understand your point better" or "Can you help me see it from your perspective?" to create a safe and supportive conversation environment.

It all comes down to patiently organizing your mind to serve others, helping them do the same, understanding their perspectives, recognizing them in a specific and concrete way, and always providing concrete support whenever they need it.Remember to maintain clear and effective communication to ensure successful interactions.

Active listening requires the listener to temporarily park their own opinions and ideas. The job of the enquirer is more like that of a mirror; reflecting back the words and ideas of the person who’s being heard, in order to encourage self-reflection and perhaps a new perspective or understanding. Verbal communication is only a mere 7% of what is being expressed; the skill of the ‘listener’ also lies in interpreting the tone, body language and physiology of the speaker.

An Active Listener asks questions with good intentions meant to get intel for the betterment of the project, or to communicate that you understand what the speaker just said. Be Inquisitive & Investigate a matter thoroughly thru well thought-out questions. Let the other person speak as much as possible. Challenging & Probing questions are confrontational. Put yourself in the other's shoes. Are you more likely to speak frankly if the other person is asking questions in a spirit of cooperation? Probably, yes. The opposite is also true. An Active Listener who uses a spirit-of-cooperation succeeds. Resistance & Defensiveness are normal reactions in an interrogatory situation. Expect them & plan for them, & you will be ok. #BeInquisitive ☺️

In dealing with resistance, consider empathy and active listening. Show understanding of their perspective. Use effective pauses and minimal encouragers to foster openness and an invitation to continue. Introduce self-disclosure to build trust and rapport. Challenge assumptions constructively to encourage critical thinking. Avoid confrontational language; instead, use “I” messages to express your views. Emphasize clarity and validity in communication, avoiding biases. Remember, building a connection and understanding their viewpoint can often lead to more productive conversations.