Gladia

Our CEO Jean-Louis Quéguiner was a guest at BFM Business this morning! In an interview with Laure Closier and Anthony Morel, Jean-Louis discussed how real-time audio AI is transforming the way we work and build software, how our latest product, Gladia Real-Time, captures, analyzes and translates speech in 100+ languages in less than a second, and more. Watch the full video here: https://lnkd.in/ecdNsYaf

From virtual meeting assistants to call center platforms, the need for multilingual transcription to serve a global user base is on the rise. But although in high demand, not all speech recognition systems are equally fit to handle multilingual interactions. Factors such as background noise and accents can significantly affect the ability to identify the language, and it’s easy for messages to get lost in translation. Our latest article explores how state-of-the-art speech recognition systems navigate the multilingual world, dives into language detection mechanisms, and explains Gladia's approach. Read the full article: https://lnkd.in/e_tQTdUr

Quick stopover in Spain today for the Valencia Digital Summit, VDS! And what a cool venue too 🛸 Anyone else around today? Looking forward to our panel on making AI more accessible and equitable for all with Mar Pujadas, Vicente Castillo and Pedro Mary M Quintana! ⌛ October 23, from 12:45 to 13:10 📍 Santander Stage See you there!

Building an accurate, low-latency, and multilingual engine in-house is a complex and resource-intensive task. Real-time models require more computing power and may struggle to produce accurate output immediately due to limited context. To build it, you’d need extensive expertise in language understanding, real-time data handling, and continuous optimization and maintenance. Gladia Real-Time API allows companies to bypass these challenges: • it combines speech recognition and GenAI to provide real-time transcription, at latency as low as 300 milliseconds, • supports 100+ languages interchangeably, • includes embedded custom vocabulary, NER and sentiment analysis, • is compatible with all existing tech stacks and protocols, including SIP, VoIP, and FreeSwitch. To ensure a consistent, real-time flow of information, we rely on advanced streaming capabilities and use a combination of WebSocket and VAD technologies. Read our blog post where we dive into the mechanisms behind real-time transcription, explore its key challenges and use cases, and explain how to get started with Gladia Real-Time: https://lnkd.in/eZdTuu2U

As GenAI continues to advance rapidly, optimizing cost and performance becomes crucial for companies to handle customer workloads. For Gladia, partnering with Amazon Web Services (AWS) to achieve better performance was an obvious choice. Using their robust low-latency infrastructure gives us the confidence and flexibility to meet the needs of clients around the globe. Our CEO, Jean-Louis Quéguiner, sat down with AWS to discuss their product portfolio, how Gladia is addressing some major challenges in speech AI, and more. Watch the full video: https://lnkd.in/eDgvryFf

Don't miss it! At 6 PM CET TODAY I'll be presenting our new real-time API live. So you can see for yourself just how fast, accurate and good at languages it really is 🔥 You can register below to attend and/or receive a replay afterward if you can't make it in person. Looking forward to seeing you there and reflecting together on the many incredible possibilities of real-time AI for voice platforms. https://lnkd.in/eXmJdVHF

Reminder! Our webinar showcasing how our new product, Gladia Real-Time, can transcribe speech live in any language starts at 6PM CET, and there is still time to save your spot. We'll showcase Real-Time API’s industry-leading capabilities such as: • Accurate voice transcription within milliseconds • Ability to switch between languages on the fly • Extracting key entities and speaker insights We'll also be hosting an exclusive Q&A session with Jean-Louis Quéguiner at the end. Register now: https://lnkd.in/etpxCEfa

J'ai eu un véritable coup de coeur pour cet entrepreneur. On s’est rencontrés il y a un an avec Jean-Louis. Sa startup Gladia a développé une technologie capable de transcrire des conversations en temps réel dans plus de 100 langues avec une précision sans égale, il a un meilleur « word error rate » que des scale-up expertes ou les big tech 👏 Il est donc sur un marché global. Passé par Auchan (CTO) et OVH (en charge de la data et de l’IA), il a su depuis attiré les fonds les plus prestigieux comme Sequoia Capital, XAnge, GFC, ou Motier Ventures. Les clients sont aussi au RDV et se compte par dizaines de milliers, parmi eux Alan, Mojo, Brut, Ausha, Webedia, Jellysmack etc. Il y a quelques jours, on a enregistré un épisode de tech 45' (lien en com 🎧) dans lequel on aborde pas mal de sujet chauds = → la réglementation européenne et les risques qu’elle fait peser 👎🏻 → son avis « contrarian » sur les valorisations dans l’IA 🫣 → sa dernière levée (16M$) 💸  → quelques belles anecdotes (de nous 2 👀) Jonathan Soto  Alexis du Peloux Nicolas Essayan Julien Chaumond Emmanuel de Maistre Gabriel Hubert Clem Delangue 🤗

Real-time AI's ability to reduce handle times and increase agent productivity makes it a perfect fit technology for contact centers. With instant insights from every call and meeting at their fingertips, customer support agents can reach new levels of efficiency, delivering a more delightful customer experience across borders. Gladia's real-time transcription and analytics engine helps contact centers transition seamlessly from manual post-call processing to proactive, low-latency workflows like automated CRM enrichment or real-time guidance for support agents. Without sacrificing quality or speed. Here is what contact centers can do with our engine: • Pre-qualify callers and automatically populate CRMs with customer history, preferences, and potential issues to support agents. During calls, Gladia can be used to generate real-time prompts and information for next-best-action recommendations. • Deploy advanced AI conversational agents powered by speech recognition, RAG, and text-to-speech models to ensure better routing with natural language IVR and handle routine tier-1 inquiries and tasks with full autonomy. • Create automated QA systems that use real-time call transcripts to monitor agent adherence to company policies and regulatory requirements. Check out our website to find more information on how contact centers can leverage Gladia Real-Time: https://lnkd.in/e7u5YEYH

Gladia’s technology allows companies that need advanced transcription, such as sales enablement and contact center platforms, to shift seamlessly from manual post-call processing to proactive, low-latency workflows. Whether it’s automated CRM enrichment or real-time guidance for call agents, we’ve got you covered. With Gladia Real-Time you can: • Enhance every conversation with accurate transcription and insights generated in less than a second. • Equip your users to confidently handle interactions in 100+ languages and accents. • Easily integrate and benefit from advanced AI capabilities without the need to deploy, maintain, or optimize anything yourself. Our API is compatible with any tech stack and protocol. Try it out for free → https://lnkd.in/efjevUJt