Gladia

Uncover the latest technological trends in Speech AI for contact center platforms, from natural language IVR to real-time agent assist recommendation systems and autonomous AI voice agents 📞 ✨ Having gradually evolved from modest call centers into sophisticated customer experience hubs, customer support platforms were among the earliest industries to implement automation technologies - and are in the process of embracing a new AI-powered paradigm to augment their agents and streamline workflows. In our latest article, we explore cutting-edge speech AI capabilities being deployed by leading contact centers and cloud contact center as a service (CCaaS) providers in 2024, including: ▪️ real-time transcription; ▪️ next-best-action recommendations; ▪️ sentiment analysis; ▪️ automated customer support agents .. and more, allowing contact centers to increase operational efficiency and customer satisfaction, and peek around the corner at emerging AI innovations poised to further disrupt the contact center landscape in the years ahead. https://lnkd.in/dBU-gUq5

🚨 Goodbye Customer Service Reps? AI is Taking Over YOUR Calls! 🤖 🚨 Tired of waiting on hold for customer service? Get ready for a MAJOR change! AI is taking over call centers, automating tasks, and delivering instant solutions. We dive into the groundbreaking technology that's making this possible and explore how it will revolutionize customer service as we know it with Jean-Louis ‎ Quéguiner, founder of Gladia. Are you ready for an AI-powered future? Let us know what you think in the comments below! 👇 #AI #ArtificialIntelligence #CustomerService #Automation #CallCenter #Technology #Innovation #FutureOfWork #MachineLearning #CustomerExperience #CX #AIRevolution #TechTrends #FutureOfWork ♻️ Repost this for your network. Thank you!

When it comes to user acquisition and retention, the ability to roll out new, value-adding AI features is among the top strategic priorities for video editing platforms. A handful of these features depend on transcription. VEED.IO came to Gladia in search of a reliable, accurate transcription in non-English languages to power some of its most popular features, including auto subtitles and editing tools. As a result, the number of subtitles generated has increased by 75%, with VEED extending its global user base with 21 additional languages. Full case study: https://lnkd.in/evzc3c8e

Online meeting recordings are one of the key sources of business knowledge today. Just think of all the key decisions and action items exchanged daily during our work calls and webinars! However, given the large amount of audio data generated in meetings, getting the full value out of these recordings can be tricky. For instance, a user may want to review tasks set by their project manager during the last team call or collect a quote from a particular speaker in a seminar. Most meeting platforms give limited solutions when it comes to this, leaving speakers with lengthy transcripts to review. Speaker identification is designed specifically for these use cases. The feature relies on voice biometrics to distinguish and identify speakers in audio streams, providing organizations with more detailed insights into meetings. This tutorial will help you build a speaker identification system for video online meeting platforms and note-taking apps, using speaker embeddings and diarization. As a result, you'll be able to implement better search, speaker-based summaries, and more features for your users. Link to tutorial below! #asr #transcription #speakerdiarization #embeddings #ai

For me, working with creatives is one of the best parts of the job ✨ 🎨 This is why I'm thrilled to officially open our first in-house Brand & Web Designer position at Gladia, who will work together with me and cross-functionally to evolve our brand and web assets. Our ideal candidate wishes to own our art direction and produce marketing assets across multiple channels, including web, social, email, events, sales enablement, ads, and events. Experience in UX/UI would be a huuuge plus :) If that sounds like you (and our existing brand makes you dream a little!), don't hesitate to drop me a DM with a link to your portfolio!

Being truly multilingual is among the key values driving the development of our speech-to-text and translation API. Today, we couldn't be more thrilled to announce an international partnership with alt Inc., a Japan-based developer and distributor of Personal Artificial Intelligence (P.A.I.) and AI clone technology. Together, alt and Gladia will collaborate in basic and applied research and product development to advance alt's P.A.I. technologies, strengthen its AI communication intelligence product, and enhance the global presence of both companies 🇫🇷 🇯🇵 #speechtotext #multilingual #speecrecognition

Analyzing the sentiment of customer calls is among the most exciting use cases of speech AI, helping to improve customer experience and satisfaction. Gladia API can now be used to detect the general sentiment conveyed in each sentence, as well as any emotion being expressed, based on the transcript. With additional insight into such data, customer support agents and sales teams across industries can improve their handling of customer queries and use it for predictive analytics and quality assurance. Test now at gladia.io ✨ #sentimentanalysis #speechrecognition #transcription

This new feature by Gladia will help you extract critical information from unstructured audio data, enhancing the search and CRM enrichment capabilities of your product. Named Entity Recognition (NER) identifies and classifies key information—such as names of people, organizations, locations, dates, quantities, monetary values, and more—within an audio transcript. In call centers, NER can be used to automatically extract important customer details to improve and personalize the on-call experience. Similarly, voice-activated systems can leverage NER to enhance their understanding of user commands and queries. To explore these and other use cases, try it now. #ner #transcription #speechtotext #ai #speechrecognition

Word Error Rate (WER) is a metric that evaluates the performance of ASR systems by analyzing the accuracy of speech-to-text transcripts. Yet, there’s a growing concern that benchmarks fail to represent real-world use cases, resulting in disappointing ASR performance in enterprise products and apps. In a market flooded with contradictory private benchmarks, there’s also the risk of overlooking great speech recognition alternatives due to commercial bias. This new article answers the key question - should you trust WER? To answer, we look at the most common ASR benchmarks, highlight their limitations in assessing speech AI systems in real-life scenarios, and provide hands-on insights and tips on how to circumvent the benchmark limitations when assessing a speech-to-text model or provider. #asr #benchmakrs #wer #ai #speechrecognition

103 457 visites, 42 newsletters hebdos, 28 interviews d'experts IA et surtout une communauté de plus de 5000 abonnés c'est le bilan après avoir lancé millefeuille.ai l'été dernier avec Guillaume L.. Début 2023 nous commençons à nous documenter de manière intense sur l'IA : articles, vidéos, podcasts sur lesquels nous mettons la main donne lieu à des discussions, réflexions, échanges. Nous les partageons sur Whatsapp à un groupe d'amis qui grossit semaine après semaine. L'été dernier nous décidons d'aller un cran plus loin et de démarrer une newsletter : millefeuille. 🍰 Notre objectif n'a pas changé depuis les débuts : éclairer le plus grand nombre sur l'IA en proposant une source robuste d'informations, d'analyses et d'applications pratiques de l'IA. Grâce à notre communauté nous avons la chance de pouvoir partager les avis d'experts : entrepreneurs de la tech, chercheurs, personnalités du monde de la mode, de l'art, de la politique. C'est le partage de leur expérience qui nous permet d'aller au-delà du buzzword et de rentrer dans le concret. 🙏 Aujourd'hui nous sortons notre site - millefeuille.ai : la plateforme pour prendre en main l'IA (lien en commentaire 👇). Vous y retrouverez : ➡️ Toutes nos Newsletters ➡️ Un catalogue de formations sélectionnées par nos soins ➡️ Des contacts de consultants IA recommandés pour votre entreprise ➡️ l'AI Store, une librairie d'outils IA testés, utilisés & validés par notre communauté Millefeuille c'est avant tout un projet communautaire et c'est là qu'on a besoin de vous ! 👉 En partageant millefeuille autour de vous à tous ceux qui veulent en apprendre plus sur le sujet. 💬 En nous aidant à compléter la liste de 🎓 formations, 🤝 consultants IA et ⚙️ outils à référencer - ajoutez-les en commentaire ! ✔️ et si vous avez un besoin spécifique contactez-nous on vous orientera dans la bonne direction. Merci pour votre soutien 🙏