Odigo

👉Odigo, éditeur d’envergure mondiale de solutions de Contact Center as a Service (CCaaS), annonce aujourd'hui la nomination de Laurent Dechaux en tant que nouveau CEO. Laurent succède à François-Xavier Floren, qui a dirigé l’entreprise pendant 13 mois, une période marquée par des avancées significatives dans la satisfaction des clients et le développement de nouvelles fonctionnalités de la solution Odigo™. Leader reconnu de l'industrie du logiciel, passionné par les technologies avancées au service de l’optimisation des performances des entreprises, Laurent a plus de 30 ans d'expérience à la tête d'organisations mondiales : Vice Président ERP Western Europe chez Oracle, CEO & EVP Europe de Sage, et plus récemment CEO chez Enablon. Tout au long de son parcours professionnel il a guidé les équipes vers de nouvelles réussites en mettant l’accent sur l’engagement des collaborateurs et la satisfaction client. #odigofr #CEO #news

¡Hoy estamos presentes en la #EXPORC2024!🌟 Como copatrocinador del evento organizado por IFAES, estamos muy contentos de poder encontrarnos con todos vosotros y los actores clave del sector. No dudes en pasarte en nuestro stand nº37 😉 ¡Nos vemos allí! 🚀 #EXPORC24 #Innovación #Odigoes

🛎️ In the world of premium customer service, it’s all about anticipating needs and delivering excellence. 💎 Explore CX secrets from brands like Allianz and Air France and insights from BlueLink. These highlights—and more—await in our CX Magazine #0, revealing top strategies used by leading brands to ensure impeccable service, especially under pressure. 💼 From personalised care to seamless multi-channel support, discover what it takes to build trust and loyalty in every interaction. 👉 Find out how major brands maintain flawless CX—read Odigo’s CX Magazine 👉 https://lnkd.in/eUjc9Fgj #LuxuryCX #CustomerExperience #TopCXStrategies #CXInsights #ExtendedContactCentre #CXTechnology #OdigoUK

An evening to remember at Tower Bridge! 🌉✨ What if networking felt like a night out? Step into our exclusive event where ideas flowed and awkward silences were left off the agenda. Watch the highlights where you’ll spot: 🥂 Public sector leaders exchanging innovative ideas 🎤 Andrew Grill delivering insights on AI and future tech trends for public sector 🌃 Breathtaking views of London You may have missed this event, but all it takes is a quick message to our team—we'll give you our undivided attention and discuss all things CCaaS and contact centre for public sector! 🔬 Want to find out more about our CCaaS solutions? 👉 https://lnkd.in/eHjCmYGd #Networking #PublicSector #AI #OdigoUK

🌟 Relive the DigiGov Expo 2024 buzz: The UK’s leading public sector tech event. What happens when tech experts and public sector decision-makers meet? See for yourself to catch a glimpse of what happened: ·        👀 The unique joint proposition of Odigo, Capgemini and Verint ·        🎤 Stephen Yap sharing vital research on citizen expectations ·        🤝 Our team engaging in conversations that ignite ideas and innovation Have you missed it? Don't hesitate to get in touch and explore what AI and CCaaS can do to rebuild citizen trust for your organisation 👉 https://lnkd.in/e9D5ZuCV #DigiGovExpo #PublicSectorInnovation #CCaaS #AI #OdigoUK

Découvrez l'offre Odigo AI Orchestrator pour automatiser la qualification et la réponse de vos flux massifs d’e-mails. Avec Odigo AI Orchestrator, qualifiez vos e-mails avec plus de précision grâce à la puissance de l’IA et de la Compréhension du langage naturel (NLU). Vos e-mails seront classés automatiquement selon leur objet et leur contenu pour prioriser les demandes les plus urgentes et automatiser la réponse des e-mails à faible valeur ajoutée. Odigo AI Orchestrator, ce sont de nombreux bénéfices pour vous, vos équipes et vos clients :   📞 Optimisation de la productivité de vos agents ⏩ Réduction les transferts entre services  👍 Gain en autonomie grâce à une application métier simplifiée  ⭐ Renforcement de la satisfaction client  En savoir plus sur l'offre : https://bit.ly/4eOgKUQ CHATBOT #OIAO #Odigofr

We're live at the UK National Contact Centre Conference 2024! 🌟 Are you attending this leading conference of CCMA | Contact Centre Management Association? Stop by Odigo at Stand #1 and say hi - we're right by the entrance! Discover the Odigo AI Orchestrator - the key to elevating your contact centre by blending AI with human expertise for a seamless customer experience. Come chat with our experts, Richard Gregory and Ali Ping, who are on hand to answer your questions and share insights on how to transform your contact centre. While you’re there, grab some amazing eco-friendly giveaways, including the brand-new Odigo CX Magazine, seeded pencils, recycled notebooks, and sustainable bags. 🌱 Plus, this year, we’re going green — for every demo booked, we’ll plant a tree! 🌳 Don’t miss out on this exciting opportunity to innovate and make a positive environmental impact. 📅 When? Today | 09:00 - 18:00 📍 Where? QEII Centre, Westminster, London 🎟️ FREE for CCMA members! See you soon! #Diversity #Inclusion #Sustainability #Odigo #AIOrchestrator #GreenTech #ContactCentre #CCMA

📣 Tomorrow, at the UK National Contact Centre Conference, uncover the game-changing secret to taking the robot out of the human - without needing to put the human into the robot. The future of AI isn’t about replacing people; it’s about empowering them. Get ahead of the curve as industry leaders reveal how to fuse cutting-edge AI with the irreplaceable human touch in customer contact. Don’t miss this opportunity to supercharge your contact centre with insights that will help you thrive in the AI era! But more importantly, don't forget to say hi to the Odigo team at stand #1 — we’re ready to chat about how Odigo's AI Orchestrator can transform your customer service! 📅 Tomorrow — 2nd October 2024 | 09:00 - 18:00 📍 QEII Centre, Westminster, SW1P 3EE, London 🎟️ FREE for CCMA members - https://lnkd.in/e7f8Nb3b #AI #CustomerExperience #TechConference #CCMA #OdigoUK

👉 We were delighted to welcome 10 new talents to our teams recently 🚀 Meet our newcomers: 🔵 Bertrand GAVOTY 🔵 Manon GOUGET 🔵 Aurélie Kabulo 🔵 Antonin GIRARD 🔵 Guillaume ARQUILLIERE 🔵 Leslie Bossu 🔵 Ali Ping 🔵 Luis Angel Lopez 🔵 Victor Freixo 🔵 HUGO SANCHEZ #odigo #proudofodigo #newcomers

📢 Day 1 of #DigiGovExpo 2024 is here — ready to explore the future of public sector tech? With 4 jam-packed theatres and the TechShuffle stage, you’ll have plenty to see! Swing by for: 🎬 On-site Odigo demos 🎯 Multiple experts in one place—at our stand! At Odigo, we’re making the future of UK citizen service brighter with AI-driven solutions and omnichannel CX that work for everyone together with our fantastic partners Capgemini & Verint . Ready to chat? You know where to find us! 📍 Stand C26 🗓️ 24th - 25th, ExCeL London Find the full agenda here: https://lnkd.in/eYT96sNE #DigiGovExpo #DigitalInclusion #AIOrchestration #CitizenExperience #CCaaS #OdigoUK #Capgemini #Verint