Puzzel

🌍 Multilingual Capabilities and Unparalleled Compliance 🌍 We are proud to announce the future acquisition of @SupWiz by @Puzzel! Unlike many providers that rely solely on machine translation from English, SupWiz excels by deploying native language understanding in multiple languages, enhancing the user experience by serving customers in their preferred language. SupWiz’s dedication to compliance and explainability is second to none, providing enterprises with full control while automating communication processes. Their solutions employ advanced industry-standard encryption, both in transit and at rest, ensuring complete data security. We look forward to the incredible possibilities this collaboration will bring! https://lnkd.in/eQ4sryt8 #MultilingualAI #DataSecurity #CustomerExperience #TechInnovation #Puzzel

🤖 Transforming Customer Interactions with AI 🤖 We are excited to share that Puzzel will acquire SupWiz, renowned for its comprehensive AI technology stack! SupWiz combines multiple types of AI, giving enterprises full control over AI applications through a simple, user-friendly interface that requires no coding skills. Additionally, their platform applies intelligent self-learning by continuously monitoring conversations between end-users, bots, and agents. This innovative approach ensures that the system learns from all successful interactions, improving over time without the risk of data leakage. This acquisition is set to revolutionise our AI and chatbot capabilities, driving exceptional value for our customers. Read all about it: https://lnkd.in/e3hK5sXP #AI #MachineLearning #CustomerService #TechInnovation #Puzzel

I am very excited and proud to announce that Puzzel will acquire SupWiz, a leading innovator in AI and chatbot technology. This acquisition marks a significant milestone in our journey to enhance our technological capabilities and offerings, bringing more automation and agent augmentation to our customers. SupWiz brings an extensive array of technology features built into their enterprise-grade platform. This acquisition will seamlessly integrate into our current offerings, enhancing our ability to deliver advanced, efficient, and personalized customer interactions. A big congrats to Stephen Alstrup and Søren Gammelby Dahlgaard for what you've built so far. I am looking forward to our common journey! Read more: https://lnkd.in/dZCUZc7B

🚀 Exciting News! 🚀 We are thrilled to announce that Puzzel will acquire SupWiz, a leading innovator in AI and chatbot technology. This acquisition marks a significant milestone in our journey to enhance our technological capabilities and offerings. SupWiz brings an extensive array of technology features built into their enterprise-grade platform. This acquisition will seamlessly integrate into our current offerings, enhancing our ability to deliver advanced, efficient, and personalized customer interactions. Stay tuned for more updates as we embark on this exciting new chapter together! Read more: https://lnkd.in/edXzzAHK #AI #Chatbots #CustomerExperience #Innovation #Puzzel

Agent attrition is a big problem facing contact centre leaders, and the outdated perception that it is a stopgap career for individuals doesn’t help things. However, with the right mix of tools and training, organisations can empower their agents and help them achieve a fulfilling and dynamic career. Want to learn how? Check out our latest blog post that explores a few ways this can be achieved: https://loom.ly/yrzmUtI #contactcentre #agentexperience #agentattrition

In today's rapidly evolving digital landscape, protecting systems against fraud and cyber threats is crucial. Enter DORA - the Digital Operational Resilience Act proposed by the European Commission. Want to know how it impacts financial services providers in the EU? Check out our latest blog where we break down everything you need to know about DORA and its implications: https://loom.ly/FjRwXGw #DORA #financialservices

🧳 Ever wondered how travel brands deliver those seamless, memorable experiences that keep customers coming back? In today's fast-paced world, travellers expect nothing less than exceptional, personalised service from start to finish. But meeting these high expectations is no easy feat, with challenges like managing real-time interactions across multiple channels and leveraging data effectively. This insightful guide from Puzzel explores the evolving travel and hospitality landscape and shares actionable strategies to exceed modern travellers' expectations. You'll discover how to: ✈️ Provide consistent omni-channel service 🛎 Deliver personalised experiences 📈 Use data to drive improvements Whether you're in hotels, airlines, cruises or another travel business, elevating your CX is key to building lasting customer relationships. Intrigued? Read the full guide here: https://lnkd.in/ewG-YU_5

The Puzzel team had a great time attending yesterday's Contact Centres in Financial Services Summit. The event was full of engaging conversations and insightful discussions, and we had the opportunity to showcase our latest innovations for the industry. 🚀 #ContactCentre #CX #FinancialServices

#CXTrends: AI in the Mid-Market: Driving Better Customer Service Experiences CX Today’s David Dungay hosts Frederic Laziou, CEO, Puzzel. The video forms part of our CX Trends series, where we deep dive into a series of trends from across the CX space. In this episode, we consider the convergence of service, sales, and marketing, discussing: 🔴 Key challenges that mid-market companies are facing in the CX space and how can AI-enabled solutions help 🔴 Advice mid-market organization should consider when searching for the right AI tools 🔴 How should mid-market companies balance the cost of AI implementation with the potential return on investment in customer experience Watch the full interview here 👉 https://lnkd.in/eyEXRWwe #cx #cxnews #ccaas

Ever wonder how top companies streamline their operations to deliver exceptional customer service? At a recent Puzzel Elevate session, Markku Vihavainen from Fortum shared insights into their journey of harmonising systems across departments. By unifying solutions like telecom and NPS systems, they boosted efficiency, reduced costs, and most importantly, improved customer satisfaction. Some key lessons: ✅ Have a unified vision across teams ✅ Engage stakeholders early and often ✅ Take an incremental approach ✅ Always keep the customer experience top of mind Fortum showed that optimising IT isn't just about being efficient - it's a strategic move to drive growth and keep customers happy in today's digital world. Want to learn more about how Fortum elevated its CX through operational excellence? Read the full story here: https://lnkd.in/eeMt8KTK