Sabio

The path to AI-powered CX transformation doesn't have to start with a data lake - it can begin with a single step. 🎙 In this latest #CXUnwrapped podcast, Phil Jordan shares some interesting insights from his successful AI implementation at HomeServe UK, where his team achieved 20% contact centre automation with a practical, iterative approach. Key takeaway? You don't need massive infrastructure investments to start your AI journey. Begin small, focus on specific use cases, and build from there. As a trusted AI-powered CX transformation partner, Sabio can help organisations:  - Start their AI journey with minimal technical overhead  - Implement practical, results-driven solutions  - Maintain quality standards across both AI and human interactions  - Transform contact centre operations strategically The future of CX isn't about replacing humans - it's about augmenting them. As Phil notes, "What we've seen is less of a job reduction and more of a job change." Ready to start your AI transformation journey? Let's connect! 🎧 Listen to the full episode: https://lnkd.in/eM-N7bMN 📖 Read more on our blog: https://lnkd.in/e5dmUeHS #CustomerExperience #AI #DigitalTransformation #ContactCentre #CX #Innovation Joe O'Brien

Sabio sponsors the UK Customer Experience Decision-Makers’ Guide 2024-25 (7th Edition) 📢 We're proud to sponsor ContactBabel latest annual report - an essential read for CX leaders! This year’s guide draws on insights from 212 senior CX and customer contact professionals, along with feedback from 1,000 UK consumers, to explore the strategies, technologies, and performance drivers shaping exceptional customer experience in the UK. 👉 Swipe through for report highlights. Discover what consumers truly value in their customer experience and uncover the CX best practices that are transforming UK businesses. 🔗 Don’t miss out on these valuable insights! Download the report: https://lnkd.in/eAMQev6h #CustomerExperience #CXReport #ContactBabel #CXStrategy #CustomerSatisfaction

Are you maximising the power of your Cloud CX investment? Join us in two weeks at our London office on 7th November for our Community Day, where we’ll explore the latest Genesys Cloud CX features, innovations, and AI-driven productivity enhancements. What to Expect: ✔ The future of CX: Market trends ✔ Genesys roadmap & beta programs ✔ Boost your Genesys Cloud CX skills ✔ Improve productivity with AI ✔ Operational excellence with Mission Control ✔ Insights from a live customer case study This is your chance to upskill, discover new possibilities, and connect with top CX experts. Don’t miss out! https://lnkd.in/eRUQTg7u #SabioCommunityDay #CXCommunity #GenesysCloud #AI #FutureofCX

We're thrilled to be exhibiting at The Forum 2024 Autumn: Raising Standards Conference! This event is perfect for professionals in Planning, Insight, Quality, and Customer Experience. 🙌 Join us to hear from industry leaders, collaborate with peers, and discover new strategies to enhance your "Customer Operations." View the full agenda here: https://lnkd.in/d4dfe2au #TheForum #RaisingStandards #CustomerExperience #CX #BusinessGrowth

We’re delighted to co-sponsor the latest report from Call Centre Helper Magazine, offering a comprehensive look at the current state of UK contact centres. 💡 Key findings include:  - Only 15.3% of contact centres report "excellent" employee engagement  - 16% identify a leadership skills gap in team engagement  - Over 50% are unaware of advisor wellbeing monitoring technology  - 38.3% continue to face staff retention challenges These statistics highlight the ongoing importance of balancing technological advancements with the human element in CX. Understand how these trends are shaping the future of contact centres and what it means for your business. Download the report and read the blog 👉 https://lnkd.in/eufsET8J #CustomerExperience #ContactCentre #CX #EmployeeEngagement Joe O'Brien

Last chance to register! ⏳ Don't miss our upcoming webinar tomorrow where we’ll showcase how Transcom is revolutionising the contact centre with their new AI-powered real-time translation solution. Learn how Sabio and Avaya are driving innovation to empower agents, boost efficiency, and reduce costs! What you'll discover: ✔ Behind the Scenes: A deep dive into the AI engine & Avaya Experience Platform ✔ From AI-hype to reality: How Transcom is using AI to improve resource utilisation, cut costs, and elevate CX ✔ Live Demo: Watch the real-time translation solution in action ✔ From Idea to MVP: How to turn a concept into a working solution in just weeks ✔ Live Q&A Register here to secure your spot: https://lnkd.in/eTmnxP9i #AI #AvayaAXP #ContactCentre #Innovation #CustomerExperience #CX

Today is World Menopause Day 🌸 - a day dedicated to breaking taboos and improving women’s health and wellbeing by raising awareness about the symptoms of menopause and the support available. At Sabio, we’re committed to raising awareness and fostering a supportive environment. As part of our efforts, we've created an internal community of Menopause Champions who offer confidential guidance and a listening ear. Earlier this year, we also partnered with an external provider to train our managers on how to support colleagues through perimenopause and menopause. To mark this day, some of our Menopause Champions have shared their thoughts to raise awareness and offer support. Check out what they had to say! 👇 #WorldMenopauseDay #MenopauseAwareness #Perimenopause #HormonalHealth #WomensWellness #WomensHealth Evonne Chinsamy, Richa Kareer, Paula Hildreth

Following Transcom's 'Best Use of AI' win at GITEX Global 2024 for their real-time translation solution, Sabio and Avaya are hosting a webinar next week to explore how Transcom is transforming the contact centre industry with their AI-powered translation technology! What you’ll learn: ✔ Behind the scenes: A deep dive into the AI engine and Avaya Experience Platform ✔ From AI hype to reality: How Transcom is optimsing CX and resource utilisation ✔ Live demo: Watch the real-time translation in action ✔ How to turn an idea into a working MVP in weeks ✔ Live Q&A Don’t miss out – register today: https://lnkd.in/eTmnxP9i #AI #AvayaAXP #ContactCentre #Innovation #CX

Huge congratulations to two of our valued customers, Securitas Direct by Verisure and Flutter UK & Ireland, on being shortlisted as a finalist ahead of the upcoming Verint Inspire Awards in London. 👏 🏆 Securitas has been shortlisted in two categories: - Innovating with AI & Analytics - CX Automation Champion 🏆 Flutter UK&I is a finalist in the: - Best Augmented Workforce category A great achievement by both and we're proud to work with such forward-thinking organisations. We wish you both the very best of luck! #VerintInspire #CustomerExcellence #Innovation #CX

At our recent Women in Tech session, Laura Savell shared how small steps can lead to huge transformations in managing stress, anxiety, and life. 💬 "The smallest steps lead to the biggest transformations. Managing stress, anxiety or even just 'life' doesn't require grand solutions. What's important is the next tiny step". Balancing her tech career with a passion for hypnotherapy, Laura’s story reminds us that small, achievable goals can break the cycle of overwhelm and empower us to thrive. Thank you, Laura, for sharing your personal journey and inspiring us all! 👏💜 #WomenInTech #Empowerment #MentalWellbeing #SmallStepsBigResults Mel Bogin