Avaya

This week Tony Lama, Avaya's SVP and GM of Product, sat down with Adrian Brady-Cesana for the latest episode of the CXChronicles podcast. Their conversation explores Tony's journey as a CX professional, what drew him and the Edify team to Avaya, the four pillars of CX, and how he leads the product team with a clear focus on powering communications for some of the world's largest enterprises. Listen to the full episode here: https://lnkd.in/eaE87pPm

Renowned for its digital entertainment offerings, DIRECTV aims to deliver exceptional service and cutting-edge technology to its diverse customer base. Working in partnership with Avaya, DIRECTV significantly improved its CX capabilities through digital transformation and aligning processes within its Customer Care team. Read the full story: https://lnkd.in/ePHxcGY9

Avaya has been named an AI Agent Platform Leader by Aragon Research for 2025! Download their third annual Agent AI report to read about the transformative role of generative and conversational AI in the contact center: https://lnkd.in/e6HsradK

Avaya Cloud Office (ACO) redefines how your business communicates: with simplicity, ease of use, and a wide range of customizable options, ACO empowers organizations of any size to enhance employee experiences, leading to improved customer experiences. Visit our website to learn how Avaya Cloud Office can change the way your teams collaborate: https://lnkd.in/ddRtpj2

With Avaya Experience Platform, you can preserve and enhance what works. Retain proven CX capabilities while seamlessly integrating AI and automation—keeping existing workflows intact and disruption-free. Learn how AXP's AI capabilities are helping us better communicate with customers: https://lnkd.in/gDBaGAZM

Avaya Cloud Office makes scheduling meetings with colleagues and customers a breeze. Connect the scheduling capability, and more, to your Avaya Aura deployment with the Avaya Cloud Office Hybrid integration. Watch the demos at the link below for a firsthand look at AI Meeting insights, conferencing, scheduling, messaging, and more: https://lnkd.in/dHffpy9j

Financial institutions are constantly working to meet high customer expectations while adhering to strict security and compliance requirements. For security operations professionals, this balancing act involves several key challenges: - Data security and privacy - Compliance with regulatory standards - Mitigating cybersecurity risks - Securing omnichannel interactions Learn how to maximize your financial institution’s CX capabilities and conquer security ops challenges with AXP in our recent blog: https://lnkd.in/eFbvFsrk

In today’s experience-first economy, customers want seamless contact center interactions. The Avaya Experience Platform enhances live engagements by equipping agents with AI-powered tools for faster, more effective service. See how AXP makes a difference: https://lnkd.in/e6CQBeZg

AI is no longer an optional add-on, it’s a crucial component of modern, omnichannel customer service. In our latest blog, Roger Wallman, Senior Manager of UC Product Marketing, shares how Avaya’s Communication & Collaboration Suite empowers businesses to harness AI-driven tools to create personalized and future-proofed customer experiences: https://lnkd.in/ejnx-buc