Wavestone

👋 Meet Sophia Kessler, our expert in Customer Experience. With a background in retail, digital banking, and financial services, Sophia focuses on solving customer challenges with practical, customer-first solutions. At Wavestone, she works with clients to address complex issues and deliver business value. Swipe through to learn more about Sophia’s journey and what drives her outside of work. 🔗 Don’t forget to connect with Sophia on LinkedIn!

Most companies think they deliver great CX. Their customers disagree. 📉 Customer satisfaction has dropped for three years straight. Expectations keep rising, AI is changing interactions overnight, and too many businesses fail to keep up. This is your chance to stand out. Companies that take CX seriously reduce friction, build trust, and create experiences that keep customers coming back. Here’s how to make it happen: 🔹 Make CX a priority in every decision Put the customer at the center of decisions. Seamless interactions drive loyalty, but only when backed by real commitment 🔹 Fix the gaps in your customer journey Inconsistent experiences push customers away. AI can help, but only when combined with strategy and human insight 🔹 Clean up your data or lose customers Siloed data blocks personalization and weakens trust. A strong data foundation fuels better decisions and stronger relationships. CX is either a competitive advantage or a liability. The difference comes down to action! ➡️ Our experts Uta and Neil share how to stay ahead : https://lnkd.in/evyXpVKb

Customers say they want sustainability. But do they really? 🤔 Some customers demand greener policies. Others don’t considerer ESG into their decisions. The real challenge for insurers is understanding how sustainability priorities shift across markets and turning those insights into opportunities. ✅ 7,000 customers. Six countries. One key question: How is ESG shaping expectations, and what does it mean for insurers? 📊 Key insights from our latest study: ✔️ Sustainability priorities vary by region and customer segment ✔️ Many customers are willing to pay more for ESG-aligned products ✔️ Insurers seen as ESG leaders benefit from stronger customer loyalty 👉 Explore the full study and see what’s next for the industry: https://lnkd.in/e-g9NVJi

Insurance customers are switching providers more than ever, demanding seamless experiences. To stay competitive, insurers must master omnichannel sales and hybrid journeys. The Wavestone Hybrid Sales Index© 2024 breaks down the latest trends, ranking top insurers on their omnichannel strategies and market competitiveness. Check out the in-depth study on the German, Austrian, and Swiss markets, along with an international outlook on the UK: https://lnkd.in/dhYS2FEK

What a week! After France a couple of days ago, we’re excited to announce that Wavestone has also been recognized as one of the Best Workplaces in the UK in 2025! This achievement is a reflection of our team's dedication to teamwork, inclusivity, and forward-thinking, which contributes to shape our workplace culture. Thanks to all of you 🙏 Beyond the recognition, this survey provides valuable insights into our teams' experiences, helping us identify opportunities to grow and improve continuously. 🔗 Explore the ranking: https://lnkd.in/dC2ing_D Great Place To Work UK 

Meet Alina Koehler, one of our experts in Customer Strategy & Management👋 Curious about why she joined Wavestone, her business background (including some experience in food & beverage commercials), and the sports she’s passionate about? Swipe through the document below - and don’t forget to connect with her on LinkedIn 🔗 

Customer experience is at a breaking point. ⚠️ Expectations are sky-high, yet customers are more dissatisfied than ever. Businesses face a range of challenges: • Economic pressure • Increasing regulations • The AI revolution It’s time to take action. Turn #CustomerExperience from a buzzword into reality: https://lnkd.in/dsgmXjGB

🏆 Great news! We are proud to be ranked 3rd in the Best Workplaces 2025 ranking in France, in the category of companies with over 2,500 employees! This recognition is a tribute to the daily efforts of our teams in building an environment where people feel valued, supported, and empowered to grow. Thank you to all our employees who bring our culture to life! This survey is also a chance for us to reflect and keep improving so that we can provide the best possible work environment for our teams. Congratulations DHL Express France and Groupe SII for achieving 1st and 2nd places in the ranking! 🔗 Discover the ranking: https://lnkd.in/eb9dS3em   #BestWorkplaces Great Place To Work® France 

🏆 That’s a wrap on the first #WomenInTech prize, organized in partnership with Les Echos! For this first edition, we aimed to spotlight women entrepreneurs driving innovation in tech, with a special focus on #cybersecurity. After reviewing 50+ applications, our jury - Charlie Perreau, Noëmie HONORE (She/Her), Gerome Billois, and Florian Dèbes - selected five outstanding finalists who pitched their projects live: 🎤 Sarah Sellier (Breezy AI) – AI-powered data classification to improve data loss prevention 🎤 Samira Chaychi (LuxQuantum) – A solution to harmonize quantum encryption across different vendors 🎤 Yosra Jarraya (Astran) – A platform that ensures business continuity during cyberattacks 🎤 Julia Chaulet (iliadata) – A cryptographic solution for secure data sharing to combat fraud 🏆 And the winner Marie Paindavoine, founder of Skyld AI, a deeptech startup solving a major cybersecurity challenge - protecting AI models from theft using advanced cryptographic mechanisms. We’re excited to welcome Marie to our Shakeup accelerator and support her journey! Congratulations again to all the finalists for their inspiring projects, and a big thank you to everyone who made this event possible!

How do you seamlessly integrate a newly acquired medical device platform into an existing operating model? One of our Life Sciences Partners, Lara R., recently worked with a global pharma and medtech leader facing exactly this challenge. Their fragmented and siloed system was limiting scalability, impacting operational efficiency, customer experience, and profitability. The impact?  ✅ 21-point increase in NPS and a 50% reduction in complaints  ✅ Over $40M in annual cost savings  ✅ 36% boost in employee engagement By conducting a CX maturity assessment and launching an operational transformation program, we helped establish a clear roadmap for future scalability - enhancing governance, customer-centric processes, and digital strategy. Read the full story here: https://lnkd.in/da8tzyfY Mike Bellis Magnus Franzén-Rossi Catherine (Caz) Hanrahan Jalilah Gibson