Capgemini Financial Services

Over 80 countries have already implemented instant payment systems, and by 2028, instant payments will account for 22% of all non-cash transactions globally. But with rapid growth come new challenges, including a risk of fraud. Enter Confirmation of Payee (CoP) strategy – one of the key solutions, offering a way to enhance the security and precision of instant payments for banks. By adopting CoP and other cutting-edge strategies, institutions can not only protect their customers but also drive trust and growth in the evolving payment landscape. ⏩ So, where do we stand now? Governments and financial institutions are in the early stages of CoP, with dozens of local solutions around the world. It’s an exciting time, and one full of potential. Read more in our latest article: https://lnkd.in/dVnZGteA

In the second part of this interview with Payment Expert, Jeroen Hölscher explores why instant payments are expected to skyrocket over the next decade, how new regulations will facilitate this growth, and why Account-to-Account (A2A) payments could disrupt the current debit and credit market dominance.

Each year, corruption drains an estimated 5% of global GDP. As criminals continually evolve their tactics, banks must stay ahead to effectively combat financial crime. Our latest point of view explores how converging Environmental, Social, and Governance (ESG) factors with Financial Crime Compliance (FCC) frameworks can enhance risk management and foster stronger, more ethical client relationships. As financial institutions face increasing demands for transparency and accountability from stakeholders, the integration of ESG into FCC frameworks becomes not a matter of if, but when. Read more to discover how this integration can transform risk management practices and drive sustainable growth in your organization: https://bit.ly/4gyfPJG #TheFutureOfBankingCompliance

In a rapidly evolving insurance industry, customers expect an immediate response and seek proactive engagement and solutions tailored to their unique circumstances and life stages. Meeting this need with sophisticated risk analysis and refining new products customized to emerging risks and market demands is more crucial than ever. Our latest solution with MongoDB features a Gen AI digital assistant specifically designed to exceed customer expectations. It integrates advanced technologies to enhance data management and summarization capabilities, ensuring proactive engagement and tailored solutions for each customer. Why detect and repair when you can #PredictAndPrevent? Learn more: https://bit.ly/3AAjCWz

The payments industry is undergoing a seismic shift as consumers increasingly adopt digital transactions over cash. The future lies in a powerful combination: instant payments, rich data, and open finance. ⚡Instant payments provide the infrastructure consumers and businesses crave. 📈 Rich data provide valuable and actionable insights to drive personalization and experience. 💡Open finance enables secure data sharing and fosters innovative banking products and services. Fintechs and banks must collaborate to lead and gear up for the instant payments revolution. Join Gareth Wilson next week at #FinTechLIVE London to explore the opportunity of instant and open financial services. https://lnkd.in/eWTJCvh3

With increasing competition, technology disruptions, and evolving expectations, customer loyalty has never been more important for #banks. In the evolving landscape of retail banking, customer centricity presents an opportunity to build a path towards long-term success. The challenge? Aligning strategy with customer needs. This requires a focus on three key areas: 1️⃣ Customer engagement and experience 2️⃣ Market positioning 3️⃣ #Data utilization and decision making Learn more about the path to customer centricity here: https://lnkd.in/epKWf7RC #CX #report

Get the real story and #FilterOutTheNoise with #ESG Lens — an AI-powered solution that incorporates natural language processing (NLP), large language models (LLMs), and Generative AI that goes beyond conventional data sources to deliver reliable ESG insights from unstructured data with complete transparency. Watch the video to learn more.

Excited to announce the launch of our World Life Insurance Report 2025! Our research reveals a critical insight: best-in-class insurers are achieving a 38% higher NPS, showcasing the power of customer-centric transformation. We've found that 67% of top performers are leveraging #GenerativeAI to enhance policyholder experience, while legacy tech remains a major barrier to meaningful change for others. Notably, younger policyholders are demanding more flexibility and digital options, signaling a clear path forward for the industry. It's time for life insurers to shift perception from 'death insurance' to truly engaging the next generation. The future lies in embracing AI-augmented, human-touch service in core processes. I invite you to read the full report and discover how leading insurers are driving innovation: https://lnkd.in/eD88Thct   #WLIR25  #LifeInsurance 

Just launched: Our World Life Insurance Report 2025 The life insurance industry is at a crossroads, faced with waning customer interest, high inflation, and market penetration falling by 33% in mature markets during the last 16 years. While many carriers recognize the urgent need to modernize their operations, only 41% met or exceeded their latest transformation goals. Past transformation initiatives fell short of delivering the intended results as insurers prioritized multiple goals which hindered their efforts. Despite these trends, our analysis finds an elite group of 5% of best-in-class insurers who are delivering a superior customer experience. Dive into this year's report to learn how carriers can replicate the results of the best-in-class by infusing intelligence into core operations and enhancing customer lifetime value: https://lnkd.in/daTKtHTD #WLIR25 #LifeInsurance

We are now the only technology company to have obtained both the EDGE Move and EDGEplus certifications. The EDGE certifications are globally recognized and highlight our efforts in promoting gender equality, diversity, and inclusion within the workplace. To accelerate our progress towards improving gender balance at Capgemini, we have:   ✅ Released a comprehensive Group Diversity & Inclusion policy highlighting our commitments and policies to ensure a diverse, equitable, and inclusive workplace ✅ Developed programs and processes to enable women leaders to grow through sponsorship programs like EmpowHer for VPs ✅ Enhanced our parental policies to be more inclusive ✅ Taken concrete steps to address gender pay gap issues.  The EDGEplus certification also demonstrates how organizations address diversity and inclusion in its intersectional dimension – encompassing gender equality, as well as diversity in nationality, ethnicity, sexual orientation, age and people with disabilities. By measuring our progress against stringent benchmarks, we maintain a strong focus on our continuous efforts across these other dimensions of diversity as well. We look forward to continue strengthening our commitment to build a more inclusive workplace all year round where everyone thrives. #GetTheFutureYouWant #WorkplaceDiversity