Did you know? Ghana is a land of rich history, culture, and stunning achievements! At eSAL, we’re proud to be a part of Ghana’s thriving business ecosystem, contributing to the country’s success on the global stage. Let’s celebrate all the amazing things that make Ghana such a unique and inspiring destination for business and culture! Call eSAL today on 0302781101/02 and we’ll take it from here. #eSAL #Ghana
eSAL (eServices Africa Ltd.)
Outsourcing and Offshoring Consulting
Accra, Osu 3,563 followers
eSAL BPO | Customer Experience & IT Champions.Empowering Global Businesses.
About us
𝗲𝗦𝗔𝗟 𝗕𝗣𝗢 elevates your customer experience and empowers your IT operations. We are a leading Ghanaian BPO provider, specializing in delivering high-quality customer engagement solutions and comprehensive IT support services. Our team of passionate experts leverages their skills and cultural understanding to seamlessly integrate with your global workforce. We offer cost-effective solutions that drive results, allowing you to focus on your core business objectives. 𝗛𝗲𝗿𝗲'𝘀 𝘄𝗵𝗮𝘁 𝘀𝗲𝘁𝘀 𝘂𝘀 𝗮𝗽𝗮𝗿𝘁: 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿-𝗖𝗲𝗻𝘁𝗿𝗶𝗰 𝗔𝗽𝗽𝗿𝗼𝗮𝗰𝗵: We prioritize building strong client relationships and exceeding customer expectations. 𝗣𝗿𝗼𝘃𝗲𝗻 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: Our team possesses extensive experience in BPO best practices and industry-specific knowledge. 𝗚𝗵𝗮𝗻𝗮𝗶𝗮𝗻 𝗔𝗱𝘃𝗮𝗻𝘁𝗮𝗴𝗲: Benefit from a cost-effective solution with a cultural understanding of specific regions in Africa. 𝗠𝗲𝗮𝘀𝘂𝗿𝗮𝗯𝗹𝗲 𝗥𝗲𝘀𝘂𝗹𝘁𝘀: We track key performance indicators (KPIs) to demonstrate the impact of our BPO solutions. Ready to unlock the potential of BPO? Contact us today for a free consultation and discover how eSAL can become your trusted partner in achieving global success.
- Website
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www.esalbpo.com
External link for eSAL (eServices Africa Ltd.)
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 201-500 employees
- Headquarters
- Accra, Osu
- Type
- Privately Held
- Founded
- 2001
- Specialties
- BPO Services Solutions, Turnkey Facility Solutions, Managed Services Solutions, Facility Incubation Services, IT & Networking Solutions, Outbound Services , Inbound Services , Transaction Processing , Debt Collections , Claims Processing , Upsell & Cross Selling , Telemarketing/ Tele Sales, Contact Centre Solutions , People Development , Technical Support Services , Self-Services , Call Centre Operations, Email Support, Live Chat, and Help Desk Services
Locations
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Primary
No. 7 Otswe Link, Nyaniba Estate, Osu
Accra, Osu 00233, GH
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5922 Spintex Rd, Accra
4th Floor
Accra, Greater Accra, GH
Employees at eSAL (eServices Africa Ltd.)
Updates
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We celebrate Ghana’s independence and the spirit of resilience that defines us. Here’s to freedom, unity, and progress! Happy Independence Day! #eSAL #GhanaIndependence #ProudlyGhanaian
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Celebrating Excellence in leadership! Meet Emmanuel Wereko Annor, COO of eSAL, driving innovation and impact in Africa’s BPO industry. #eSAL
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We’re thrilled to kick off the BPO Skills 4 Jobs project, a transformative initiative that will equip 250 young people with the essential skills needed to excel in the BPO and IT services sector. This project is made possible through collaboration with the Digital Skills Accelerator Africa (DSAA e. V.) and supported by the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH under the Federal Ministry for Economic Cooperation and Development (BMZ)'s Invest for Jobs - Special Initiative "Decent Work for a Just Transition". Together, we are committed to fostering sustainable employment and skills development in the BPO industry. Building Career-Ready Talent! Soft Skills Training – Effective communication, professionalism, teamwork, and leadership. BPO Technical Training – Customer service, sales, digital marketing, data analytics, and content management. Our mission is to develop a workforce that’s not just job-ready but career-ready, paving the way for long-term success and economic impact. Stay tuned for updates as we empower the next generation of BPO professionals! Svenja L. Schauten, Eva Lena Richter, Ph.D., Sabine Klasen, Naomi Lwanyaga, Belinda Awumee, Chester Mawuli Gadawusu #BPOSkills4Jobs #InvestForJobs #FutureOfWork #SkillsDevelopment #BPO #ITServices #YouthEmployment
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March is here, and at eSAL, we’re celebrating Ghana—our culture, heritage, and spirit of excellence! From business and tourism to food, we’re showcasing what makes Ghana a land of opportunity and innovation. Stay tuned for exciting highlights all month! #eSALBPO #Outsourcing #GhanaMonth
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eSAL is your trusted partner for professional customer service solutions that deliver results. Outsourcing has never been easier or more effective. Call eSAL today on 0302781101/02 and we’ll take it from here. Let’s connect! #eSAL #OutsourcingMadeEasy #CustomerCareExperts
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From resilience to leadership! We celebrate Naa Koshie Kwofie, a powerhouse in customer success at eSAL. Her journey from Contact Center Agent to Senior Client Success Manager is a testament to dedication, excellence, and Black leadership. Join us in honoring her impact! #eSAL #Leadership
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eSAL is your trusted partner for professional customer service solutions that deliver results. Outsourcing has never been easier or more effective. Let’s connect! Call eSAL today on 0302781101/02 to take it from here. #eSAL #CustomerCare
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eSAL (eServices Africa Ltd.) reposted this
This is where I work and serve. Under the tutelage of Kojo Hayford, eSAL (eServices Africa Ltd.) is on track to becoming, deservedly so, the global outsourcing powerhouse it has been so well crafted to be! Thank you Christa Heibel, we are excited to do big things! Annor Wereko Helena Naana Nelson Bernard Ian Erbyn Peter Ryan Humphrey Davis PD Kenny
Celebrating Excellence! Meet Kojo Afedzi Hayford, the visionary CEO of eSAL, driving Ghana’s outsourcing industry forward with innovation and impact. #eSALBPO #Excellence #CEO
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eSAL (eServices Africa Ltd.) reposted this
CH Consulting Group and I are proud to be partners with eSAL (eServices Africa Ltd.) Their operation is very impressive... Kojo Hayford is very impressive. Ghana is impressive. Highly recommend....happy to share my experience.
Celebrating Excellence! Meet Kojo Afedzi Hayford, the visionary CEO of eSAL, driving Ghana’s outsourcing industry forward with innovation and impact. #eSALBPO #Excellence #CEO
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