Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
A positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangement
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
Oversee the day-to-day operation of the centre operation
Allocate manpower resources
Ensure KPI is met with the guidelines and service standard
Provide training, coaching, and feedback to enhance individual and team performance.
Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.
Conduct and attend regular team meetings to review performance and update current progress against operational targets ensuring customer expectations are met in full.
Prepare regular and ad-hoc reports
Who are we looking for?
5-day work a week
At least 2+ years’ experience of leading a team
Knowledgeable and experience in customer service/ call centre/ automotive service will be an advantage
Strong communication and interpersonal skills
Mature, customer-oriented and highly self-motivated with a positive attitude
Able to work under pressure with good problem-solving skills
Excellent command of both written and spoken English, Cantonese and Putonghua
Flexibility to work in rotating shifts, including weekends, holidays, and adverse weather conditions.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service
Industries
Outsourcing and Offshoring Consulting
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