Call Center Supervisor

#BeMore

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• A positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangement
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Oversee the day-to-day operation of the centre operation
• Allocate manpower resources
• Ensure KPI is met with the guidelines and service standard
• Provide training, coaching, and feedback to enhance individual and team performance.
• Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.
• Conduct and attend regular team meetings to review performance and update current progress against operational targets ensuring customer expectations are met in full.
• Prepare regular and ad-hoc reports

Who are we looking for?

• 5-day work a week
• At least 2+ years’ experience of leading a team
• Knowledgeable and experience in customer service/ call centre/ automotive service will be an advantage
• Strong communication and interpersonal skills
• Mature, customer-oriented and highly self-motivated with a positive attitude
• Able to work under pressure with good problem-solving skills
• Excellent command of both written and spoken English, Cantonese and Putonghua
• Flexibility to work in rotating shifts, including weekends, holidays, and adverse weather conditions.