Project Manager - Organisation & Productivity Management

Position Summary

The incumbent will be responsible to assist the Senior Manager & Section Head to lead and drive initiatives, plan, organize, identify and deliver improvement initiatives related to productivity management, cost efficiency and service quality. The role holder will ensure that projects are properly scoped and chartered and collaborate with the project teams and relevant stakeholders to deliver expected outcome.

Responsibilities

• Optimize the processes under review to realise and achieve efficiency gain and/or cost savings and report the same to the relevant parties as appropriate
• Optimize the bank’s resources to enhance productivity and scalability for continuous growth and adopt technologies together with mindset change to uplift end-to-end processes to improve customer experience
• Drive measurable improvements by deploying Process Improvement / Lean principles to assigned problems
• Establish and use quality metrics to drive change and deliver measured improvements
• Conduct review and identify opportunities for cost efficiency, productivity and service quality improvement, and formulate related project management plans
• Manage projects and establish internal controls to ensure the quality, timeliness and cost efficiency of project deliverables
• Communicate progress, facilitate improvement decisions; drive implementation of recommendations with project stakeholders.
• Define project scope, resources requirements and assign responsibilities for project team members
• Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and
• Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work

Requirements

• University graduate and/or holder of professional qualification of banking; Total Quality Management; business management, organizational development, re-engineering and productivity, and/or relevant disciplines
• Minimum of 5 years' relevant experience in process re-engineering, program management, stakeholder engagement, etc., at least 3 years in banking industry
• Knowledge in Six Sigma and Lean Concept, Six Sigma Green Belt certification or Lean Certification preferred
• Proven success in managing projects of productivity and service quality improvement
• Ability to think independently, maintain a professional demeanor, and a willingness to work in a collaborative environment
• Must be detail-oriented, have the ability to work according to schedules and work plans, willingness to ask good questions and request help as needed
• Strong written and oral communication skills in both English and Chinese
• Effective listening and comprehension skills
• Must be willing to take initiative, be proactive on engagements, and be decisive
• Comfortable presenting information to large groups of people, facilitating meetings, and leading group discussions
• Ability to analyze large sets of data and communicate findings to others
• Excellent analytical, organizational, and project management skills

*Candidates with less experience will be considered for Business Analyst position. Fresh graduates with relevant academic and internship background are also welcome to apply.