Dvara Research

📊𝐇𝐨𝐰 𝐡𝐚𝐯𝐞 𝐡𝐨𝐮𝐬𝐞𝐡𝐨𝐥𝐝 𝐛𝐚𝐥𝐚𝐧𝐜𝐞 𝐬𝐡𝐞𝐞𝐭𝐬 𝐜𝐡𝐚𝐧𝐠𝐞𝐝 𝐩𝐨𝐬𝐭 𝐭𝐡𝐞 𝐩𝐚𝐧𝐝𝐞𝐦𝐢𝐜? 𝐀 𝐝𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐯𝐞 𝐚𝐧𝐚𝐥𝐲𝐬𝐢𝐬 𝐨𝐟 𝐡𝐨𝐮𝐬𝐞𝐡𝐨𝐥𝐝 𝐩𝐨𝐫𝐭𝐟𝐨𝐥𝐢𝐨𝐬 𝐮𝐬𝐢𝐧𝐠 𝐂𝐌𝐈𝐄’𝐬 𝐂𝐨𝐧𝐬𝐮𝐦𝐞𝐫 𝐏𝐲𝐫𝐚𝐦𝐢𝐝 𝐇𝐨𝐮𝐬𝐞𝐡𝐨𝐥𝐝 𝐒𝐮𝐫𝐯𝐞𝐲 𝐃𝐚𝐭𝐚𝐬𝐞𝐭🏠 The COVID-19 pandemic reshaped economies and lives globally, and household finances were no exception. Dvara Research dives into how household portfolios have evolved in recent years using insights from CMIE - Consumer Pyramidsdx - Survey of households dataset. This descriptive analysis sheds light on changing savings patterns, debt dynamics, and asset holdings.   Check out the blog for a closer look at the financial shifts that are shaping the future of household balance sheets! 👉 https://lnkd.in/gpum9Hkz ✍ Shree Harini V | Misha Sharma   #HouseholdPortfolios #PandemicImpact #DvaraResearch #DataAnalysis #ActionResearch

Over two years after the Reserve Bank of India introduced its new Regulatory Framework for Microfinance Loans, Dvara Research and Sa-Dhan Association conducted an in-depth study to evaluate its impact on microfinance customers and the industry. This research, carried out between February and September of this year, offers valuable insights into the evolving dynamics of the sector. Sowmini G Prasad presented key highlights from this study at the Sa-Dhan National Conference held in New Delhi on November 23rd. https://lnkd.in/gss2XhxW #research #fieldstudy #actionresearch #MFIs #loans #framework #RBI #conference

💾From the archives: India needs a robust and comprehensive financial customer protection regime, which it currently lacks. 📖Read here: https://lnkd.in/gUcNdzQc #consumerprotection #policy #financialinclusion #policyresearch

While the #Aadhaar Enabled Payment System (AePS) has emerged as the foundational technology enabling cash-in cash-out across the country, efforts by bad actors to defraud banking customers through it continue to be a pressing concern. The Reserve Bank of India, having taken note, had issued (draft) directions to all banks and the National Payments Corporation of India (NPCI) regarding the onboarding and ongoing due diligence of AePS touchpoint operators. Among other things, the rules state that #NPCI and acquiring banks must ensure that any AePS touchpoint operator is onboarded only by one acquiring bank. Aishwarya Narayan and Deepti George write in Hindustan Times Read here: https://lnkd.in/gr4CBeiq #policyresearch #opinion #banking #financialservices #consumerprotection

Moving beyond the hype and success story of UPI in India, billion users with low to high digital proficiency do struggle with digital platforms and GRM/ Help or Customer care hasn't been effective for consumers. UPI service providers are also making effort in addressing complex challenges they face with consumers and merchants. The scale of this problem is huge but due to data opacity we don't have enough and diverse data driven insights. The UPI-GRM project has dvelved deep into understanding the challenges and problems faced by consumers and the end outputs have been solution based recommendations. This is a great example of how think-tanks and policy focused organisations need to go beyond knowledge creation in providing recommendations which are applicable and eaiser to adopt for stakeholders and industry. This practitioner focused approach for this project has been a great experience and I recommend all of you to go through the website where all the insights and solutions are freely availabe for public consumption. I have thoroughly enjoyed the process of understanding this complex product and its ecosystem which pushed me to think deeper. My interaction with many Indian researchers and designers has been great to know that with their full-time jobs, they still seek meaningful work which has an impact. This is a good example of consulting with civil society, government bodies and nonprofit organisations where you can apply your expertise, learn and grow. Dvara Research User Research India #billionusers #UPI National Payments Corporation Of India (NPCI) Reserve Bank of India (RBI)Reserve Bank Innovation Hub (RBIH)

"Dvara Research enhances user experience in UPI apps by redesigning the digital grievance redressal mechanism. The initiative aims to simplify processes and foster trust while promoting standardisation and user-centric metrics for seamless financial services." #UPI #design #financialservices #policyresearch Read more at: https://lnkd.in/dMzUpfp9 https://lnkd.in/dMzUpfp9

In our latest blog, we present a checklist of design choices for creating more effective consent artefacts for Account Aggregators. Tailored for UI/UX designers and AA product managers, this toolkit uncovers design gaps that could lead to drop-offs and highlights key features to make consent more meaningful. The checklist is particularly relevant for digital loan applications, where customers are more likely to bypass the consent journey due to urgency. Based on our behavioural study, '𝐃𝐞𝐬𝐢𝐠𝐧𝐢𝐧𝐠 𝐟𝐨𝐫 𝐈𝐧𝐟𝐨𝐫𝐦𝐞𝐝 𝐂𝐨𝐧𝐬𝐞𝐧𝐭: 𝐀 𝐏𝐫𝐨𝐭𝐨𝐭𝐲𝐩𝐞 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐀𝐀 𝐅𝐫𝐚𝐦𝐞𝐰𝐨𝐫𝐤,' the findings reveal that consent artefacts often remain binding, incomprehensible, and unintuitive for users.   Link to the blog: https://lnkd.in/gzdDafcH   Explore the detailed self-assessment toolkit and study, 'Designing for Informed Consent: A Prototype for the AA Framework,' in the blog. ✍ Manvi Khanna | Beni Chugh   #AccountAggregator #Consent #ConsentArtefact #CustomerProtection

Workshop on "Building Effective UPI In-App GRMs for India’s Consumers." We are delighted to host designers and app providers today to explore strategies and best practices that can enhance the UPI experience for millions of Indians, with a special address by Puneeta Chaddha, Sr. Lead - Fintech Solutions at National Payments Corporation Of India. 📲Check out our work on Grievance Redress in UPI here: https://lnkd.in/gc74dznZ National Payments Corporation Of India (NPCI) #design #workshop #UPI  

Thank you for the overwhelming response. Registrations are now closed.