GWFM I Chartered Institute of Global Workforce Management, USA,Canada,APAC, EMEA, LATAM, ANZ

Dear Colleagues, We are thrilled to announce the 2024 Global Industry Excellence Awards winners in the Workforce Management (WFM) Best Practices and Tools category. These awards, hosted by the prestigious GWFM I Chartered Institute of Global Workforce Management, USA,Canada,APAC, EMEA, LATAM, ANZ (Global Workforce Management Forum), have solidified their place as a highly coveted accolade in the global industry, underscoring the highest standards of innovation, efficiency, and leadership. The recognition shines a spotlight on organizations and individuals who have set the benchmark for excellence and contributed significantly to the evolution of WFM strategies, tools, and practices. Their achievements echo a deep commitment to driving transformative changes in workforce management worldwide. Congratulations to 👏 👏 👏 👏 👏 🏆 ResultsCX is honored with the Most Innovative WFM Practices Award 2024 🏆 datanitiv is honored with the Pioneer and Disruptive Workforce Plannings Technology Award 🏆 IndiGo (InterGlobe Aviation Ltd) is honored with the Outstanding WFM Practices Award 2024 🏆 Wipro is honored with the Exponential WFM Transformation Award 2024 🏆 Firstsource is honored with the Most Ingenious Best Practice Award 2024 🏆 Fractal is honored with the Best People-Centric WFM Practices Award 2024 🏆 Tech Mahindra is honored with the Most Innovative Workforce Planning System Award 2024 🏆 Arise is honored with the Most Impactful WFM System Award 2024 Thanks to all the leaders for your valuable support and for being there Jay Parikh Mohit Shah Sunil Varyani Amar Ganga Sushil Sharma Simran Bomrah Sanjeev Ramdas Arvind Bhandari Sunil Karkera Afaque Memon Veena Bramhakal Savita Hortikar🌐 Shashidhar Ramakrishnaiah Raju V N Prakash Sreenivasan Jayesh Rangras Ashish Bisht Hemant Sehgal Yamini Shashikumar Jaipal Ahluwalia Arvind K Shukla Shiva Kumar. R. PhD (Workforce Management). DTM. GWFM® Partho Ganguly GWFM® Sanjeev Jain

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Dear Colleagues, We are super excited to invite you and your team to be part of the APAC WFM Summit 2024 for greater WFM knowledge sharing, Engaging, and Professional Networking. It gives another great opportunity to listen to Francia Sales, MPM® CRA® CHRP®, Head of Customer Service Center, Manulife Theme: Shaping the Future of IT and ITES with Digital WFM and AI Enablement and Enhance Customer Experience- Setting the Stage for 2025 and Beyond The IT and ITES industries are in a state of rapid transformation. As digital Workforce Management (WFM) and AI enablement evolve from mere buzzwords to essential business imperatives, companies must adapt quickly to stay competitive. In 2024 and 2025, leveraging these technologies will not just be about keeping pace but also leading the charge in customer experience innovation, operational efficiency, and workforce engagement. GWFM APAC Summit 2024: Setting the Stage for 2025 and Beyond Key Predictions and Priorities for 2025: 💡 Accelerated Digital Transformation 💡Innovation and Sustainability 💡Hybrid Workplace and Work-from-Anywhere Models 💡Workforce Optimization and New-gen WFM 💡Skilling and Upskilling 💡Enhanced Employee and Customer Experience 💡High Focus on Productivity and Efficiency Looking Ahead: 2025 and Beyond As we move towards 2025, the adoption of digital WFM and AI technologies will further accelerate, with companies seeking to refine and expand their digital ecosystems. The convergence of technological innovation, employee empowerment, and customer-centric strategies will define the future of the IT and ITES industries. Businesses that prioritize agility, continuous learning, and adaptive WFM practices will not only keep up but will set new benchmarks in industry excellence. ⛳ The Key Trending Insights: 🎲 The Changing Landscape: Adapting Workforce Management Strategies to Navigate Uncertainty" 🎯 Customer-Centric Workforce Management: Aligning People, Processes, and Technology" 🎰 Building Resilience: Strengthening Organizational Agility through Effective Workforce Planning" ✅ Harnessing Data Insights: Leveraging Workforce Analytics to Improve Customer Satisfaction" ✔ From Reactive to Proactive: Anticipating Change and Leading with Workforce Optimization" ✅ Creating a Culture of Adaptability: Empowering Employees to Thrive in Times of Change" ♎ Balancing Productivity, Efficiency and Effectiveness: Optimizing Workforce Management for Sustainable Growth" 🌎 The Future of Work: Embracing Digital Transformation for Enhanced Customer Experiences" ✅ Future Ready Organization and benchmarking through the WFM Maturity Model 📅 Date: 18th Nov 2024 ⏳ Time: 10 -00 AM to 5-00 PM ⛳ Venue: Novotel Manila Araneta City, Manila, Philippines. Event page: https://lnkd.in/gfeySm5V Registration Link:https://lnkd.in/g3Qrxvzp #GWFM #futureofwfm #wfmpredictions2025 #APACwfmsummit2024 #WFMtrends #Customerexperience #Globalwfm

Dear Colleagues, We're thrilled to announce that Jay P. has joined the TTEC team as the new Senior Vice President of Workforce Management & Quality! 🚀 Jay brings unparalleled expertise in workforce transformation with a proven track record spanning over 25 years. His experience at industry-leading organizations like ResultsCX, Sutherland, Qualfon, and AON positions him to drive significant impact at TTEC. In his new role, Jay will spearhead strategic initiatives in workforce planning, scheduling, forecasting, and analytics. By collaborating closely with teams in Operations, Finance, People and culture, and IT, he will optimize our workforce management processes, enhance employee experiences, and elevate service quality. Please join us in extending a warm welcome to Jay! We're excited to see the positive contributions he'll make to TTEC's continued growth and success. #gwfm #CX #WFM #newleadership #wfmleadership

Dear Colleagues, We are super excited to invite you and your team to be part of the APAC WFM Summit 2024 for greater WFM knowledge sharing, Engaging, and Professional Networking. It gives another great opportunity to listen to Sanjiv Gupta , Rajesh Haliah and Anish Kapoor Theme: Shaping the Future of IT and ITES with Digital WFM and AI Enablement and Enhance Customer Experience- Setting the Stage for 2025 and Beyond The IT and ITES industries are in a state of rapid transformation. As digital Workforce Management (WFM) and AI enablement evolve from mere buzzwords to essential business imperatives, companies must adapt quickly to stay competitive. In 2024 and 2025, leveraging these technologies will not just be about keeping pace but also leading the charge in customer experience innovation, operational efficiency, and workforce engagement. GWFM APAC Summit 2024: Setting the Stage for 2025 and Beyond Key Predictions and Priorities for 2025: 💡 Accelerated Digital Transformation 💡Innovation and Sustainability 💡Hybrid Workplace and Work-from-Anywhere Models 💡Workforce Optimization and New-gen WFM 💡Skilling and Upskilling 💡Enhanced Employee and Customer Experience 💡High Focus on Productivity and Efficiency Looking Ahead: 2025 and Beyond As we move towards 2025, the adoption of digital WFM and AI technologies will further accelerate, with companies seeking to refine and expand their digital ecosystems. The convergence of technological innovation, employee empowerment, and customer-centric strategies will define the future of the IT and ITES industries. Businesses that prioritize agility, continuous learning, and adaptive WFM practices will not only keep up but will set new benchmarks in industry excellence. ⛳ The Key Trending Insights: 🎲 The Changing Landscape: Adapting Workforce Management Strategies to Navigate Uncertainty" 🎯 Customer-Centric Workforce Management: Aligning People, Processes, and Technology" 🎰 Building Resilience: Strengthening Organizational Agility through Effective Workforce Planning" ✅ Harnessing Data Insights: Leveraging Workforce Analytics to Improve Customer Satisfaction" ✔ From Reactive to Proactive: Anticipating Change and Leading with Workforce Optimization" ✅ Creating a Culture of Adaptability: Empowering Employees to Thrive in Times of Change" ♎ Balancing Productivity, Efficiency and Effectiveness: Optimizing Workforce Management for Sustainable Growth" 🌎 The Future of Work: Embracing Digital Transformation for Enhanced Customer Experiences" ✅ Future Ready Organization and benchmarking through the WFM Maturity Model 📅 Date: 18th Nov 2024 ⏳ Time: 10 -00 AM to 5-00 PM ⛳ Venue: Novotel Manila Araneta City, Manila, Philippines. Event page:  https://lnkd.in/gfeySm5V Registration Link: https://lnkd.in/g3Qrxvzp #GWFM #futureofwfm #wfmpredictions2025 #APACwfmsummit2024 #WFMtrends #Customerexperience #Globalwfm

  Dear Colleagues, Ian B. has been honored with the prestigious Award of Global WFM Leader of the Year 2024   in recognition of their exemplary leadership, innovative strategies, and unparalleled contributions to Workforce Management at Walmart. Under your visionary guidance, you have demonstrated an exceptional ability to optimize workforce efficiency, drive performance improvements, and foster a culture of excellence and collaboration within the organization.    Your commitment to innovation and excellence has set a benchmark in the industry, inspiring peers and setting new standards for Workforce Management practices globally.   This award acknowledges your remarkable achievements and dedication. Your efforts have advanced the field and made a lasting impact.    #GlobalWFMleaderAwards2024 #LeadershipExcellence #WFMInnovator #WorkforceManagement #IndustryLeader #TransformationChampion #WFMLeaderOfTheYear #PerformanceOptimization #InnovationInWFM #InternationalWFMSummit #CultureOfExcellence #WFMBenchmark #VisionaryLeadership #GlobalImpact

Dear Colleagues, We are super excited to invite you and your team to be part of the APAC WFM Summit 2024 for greater WFM knowledge sharing, Engaging, and Professional Networking. It gives another great opportunity to listen to Vishal Malu, Global WFM Head, Cognizant Theme: Shaping the Future of IT and ITES with Digital WFM and AI Enablement and Enhance Customer Experience- Setting the Stage for 2025 and Beyond The IT and ITES industries are in a state of rapid transformation. As digital Workforce Management (WFM) and AI enablement evolve from mere buzzwords to essential business imperatives, companies must adapt quickly to stay competitive. In 2024 and 2025, leveraging these technologies will not just be about keeping pace but also leading the charge in customer experience innovation, operational efficiency, and workforce engagement. GWFM APAC Summit 2024: Setting the Stage for 2025 and Beyond Key Predictions and Priorities for 2025: 💡 Accelerated Digital Transformation 💡Innovation and Sustainability 💡Hybrid Workplace and Work-from-Anywhere Models 💡Workforce Optimization and New-gen WFM 💡Skilling and Upskilling 💡Enhanced Employee and Customer Experience 💡High Focus on Productivity and Efficiency Looking Ahead: 2025 and Beyond As we move towards 2025, the adoption of digital WFM and AI technologies will further accelerate, with companies seeking to refine and expand their digital ecosystems. The convergence of technological innovation, employee empowerment, and customer-centric strategies will define the future of the IT and ITES industries. Businesses that prioritize agility, continuous learning, and adaptive WFM practices will not only keep up but will set new benchmarks in industry excellence. ⛳ The Key Trending Insights: 🎲 The Changing Landscape: Adapting Workforce Management Strategies to Navigate Uncertainty" 🎯 Customer-Centric Workforce Management: Aligning People, Processes, and Technology" 🎰 Building Resilience: Strengthening Organizational Agility through Effective Workforce Planning" ✅ Harnessing Data Insights: Leveraging Workforce Analytics to Improve Customer Satisfaction" ✔ From Reactive to Proactive: Anticipating Change and Leading with Workforce Optimization" ✅ Creating a Culture of Adaptability: Empowering Employees to Thrive in Times of Change" ♎ Balancing Productivity, Efficiency and Effectiveness: Optimizing Workforce Management for Sustainable Growth" 🌎 The Future of Work: Embracing Digital Transformation for Enhanced Customer Experiences" ✅ Future Ready Organization and benchmarking through the WFM Maturity Model 📅 Date: 18th Nov 2024 ⏳ Time: 10 -00 AM to 5-00 PM ⛳ Venue: Novotel Manila Araneta City, Manila, Philippines. Event page: https://lnkd.in/gfeySm5V Registration Link:https://lnkd.in/g3Qrxvzp #GWFM #futureofwfm #wfmpredictions2025 #APACwfmsummit2024 #WFMtrends #Customerexperience #Globalwfm

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Dear Colleagues, We are super excited to invite you and your team to be part of the APAC WFM Summit 2024 for greater WFM knowledge sharing, Engaging, and Professional Networking. It gives another great opportunity to listen to Anish Kapoor, COO, Teleperformance, Philippines Theme: Shaping the Future of IT and ITES with Digital WFM and AI Enablement and Enhance Customer Experience- Setting the Stage for 2025 and Beyond The IT and ITES industries are in a state of rapid transformation. As digital Workforce Management (WFM) and AI enablement evolve from mere buzzwords to essential business imperatives, companies must adapt quickly to stay competitive. In 2024 and 2025, leveraging these technologies will not just be about keeping pace but also leading the charge in customer experience innovation, operational efficiency, and workforce engagement. GWFM APAC Summit 2024: Setting the Stage for 2025 and Beyond Key Predictions and Priorities for 2025: 💡 Accelerated Digital Transformation 💡Innovation and Sustainability 💡Hybrid Workplace and Work-from-Anywhere Models 💡Workforce Optimization and New-gen WFM 💡Skilling and Upskilling 💡Enhanced Employee and Customer Experience 💡High Focus on Productivity and Efficiency Looking Ahead: 2025 and Beyond As we move towards 2025, the adoption of digital WFM and AI technologies will further accelerate, with companies seeking to refine and expand their digital ecosystems. The convergence of technological innovation, employee empowerment, and customer-centric strategies will define the future of the IT and ITES industries. Businesses that prioritize agility, continuous learning, and adaptive WFM practices will not only keep up but will set new benchmarks in industry excellence. ⛳ The Key Trending Insights: 🎲 The Changing Landscape: Adapting Workforce Management Strategies to Navigate Uncertainty" 🎯 Customer-Centric Workforce Management: Aligning People, Processes, and Technology" 🎰 Building Resilience: Strengthening Organizational Agility through Effective Workforce Planning" ✅ Harnessing Data Insights: Leveraging Workforce Analytics to Improve Customer Satisfaction" ✔ From Reactive to Proactive: Anticipating Change and Leading with Workforce Optimization" ✅ Creating a Culture of Adaptability: Empowering Employees to Thrive in Times of Change" ♎ Balancing Productivity, Efficiency and Effectiveness: Optimizing Workforce Management for Sustainable Growth" 🌎 The Future of Work: Embracing Digital Transformation for Enhanced Customer Experiences" ✅ Future Ready Organization and benchmarking through the WFM Maturity Model 📅 Date: 18th Nov 2024 ⏳ Time: 10 -00 AM to 5-00 PM ⛳ Venue: Novotel Manila Araneta City, Manila, Philippines. Event page: https://lnkd.in/gfeySm5V Registration Link:https://lnkd.in/g3Qrxvzp #GWFM #futureofwfm #wfmpredictions2025 #APACwfmsummit2024 #WFMtrends #Customerexperience #Globalwfm #datanitiv

Technology innovation remains the most critical driver for growth, according to CEOs a fact that has not changed since 2023. One-quarter of all CEOs listed it as one of the top two most important factors, rising to 34% in South America and 29% in North America. This was ahead of areas such as raw material/energy prices, supply chain pressures, and disruptive competitors. Read more here : https://lnkd.in/gWjYAXTf #gwfm #wfm #skills #upskill