Havas CX India

5000+ people, 50 brands, 9 categories and 1 answer to the age-old question - 'what makes a brand tick?' 🤔 Our brand new #XIndex2024 India Report is out now to offer invaluable insights into the mindset of the Indian consumer, focusing on parameters such as Functional Experience, Emotional Experience, Personal Experience, and Collective Efforts. This year, a new CX contract rises and so does the consumers' need for brands to go above and beyond expectations. Want to know how your brand can strengthen its CX efforts? Grab a copy of this enlightening report by reaching out to us on  📨 contact.india@havascx.com A big thank you to all the members of the press who attended our launch event yesterday - here's to more meaningful conversations together! Havas | Havas CX | David Shulman | Arthur Fullerton Prashant Tekwani | Xavier RIVIERE | Deepali Saini | Ashu Mhatre | Ashtad Gandhi | Amit Chansikar | Adwait Rajhans | Manasi Mishra | Juhi Rohra #XIndex #CustomerExperience #CXTrends

Meeting expectations isn't enough anymore. Now customers only present their loyalty to brands that go above and beyond the generic expectations in any way that adds value for them. Zepto is one such brand that has won the hearts (and the pockets) of customers by acing an area that is essential to the customers. Want to know how Zepto stood out amongst other quick-commerce apps? Reach out to 🔗contact.india@havascx.com🔗 to get your copy of the X Index 2024, India edition to know this and more. Havas India | Havas Creative Network | Havas Creative Network India Prashant Tekwani| Ashu Mhatre | Ashtad Gandhi | Amit Chansikar | Adwait Rajhans #XIndex2024 #CustomerExperience #CXTrends

Consumer data privacy is a crucial point of discussion everywhere. However, according to X Index 2024, India edition, Indian consumers have shown to be comfortable sharing their data so long as it is utilised to create meaningful, personalised experiences that create value beyond functionality. To discover more such consumer experience insights and to learn what it takes to stand out in the Indian consumer market reach out to us at 🔗contact.india@havascx.com🔗. Havas India | Havas Creative Network | Havas Creative Network India Prashant Tekwani | Ashu Mhatre | Ashtad Gandhi | Amit Chansikar | Adwait Rajhans #XIndex2024 #CustomerExperience #CXTrends

Not just for high prices or lack of convenience, customers are now willing to abandon brands for bad customer experiences. Because of such high customer demands, the stakes for delivering exceptional CX have never been higher. Are you looking for a roadmap to guide your customer experience efforts? The X Index 2024, India edition, with its proprietary research can empower you to determine and measure the most critical factors in customer experience. Reach out to  🔗contact.india@havascx.com 🔗 to gain access to the report. Havas India | Havas Creative Network | Havas Creative Network India Prashant Tekwani | Ashu Mhatre | Ashtad Gandhi | Amit Chansikar | Adwait Rajhans #XIndex2024 #CustomerExperience #CXTrends

The latest #XIndex2024 Report - India Edition by Havas CX unveils how data-driven strategies transform customer experiences worldwide, spotlighting emerging markets like India. Ol Janus, Group Head of Data at Havas CX, shares groundbreaking insights on pioneering innovative data utilisation to reshape customer experiences. Reach out to us at 🔗contact.india@havascx.com🔗 to enhance your CX strategies with our transformative report. Havas | Havas CX | Havas Creative Network Prashant Tekwani | Xavier RIVIERE| Deepali Saini | Ashu Mhatre | Ashtad Gandhi | Amit Chansikar | Adwait Rajhans #CustomerExperience #CXTrends

No matter the country, some categories like finance, always face the challenge of receiving lower customer experience ratings. However, there are brands like Zerodha that still manage to stand out in such challenging sectors. But what made Zerodha stand out? Was it their comprehensive app, low fees, or something more? Find out in the latest X Index 2024, India edition. Mail us on 🔗contact.india@havascx.com 🔗 to get a copy of this insightful report. Havas India | Havas Creative Network | Havas Creative Network India Prashant Tekwani | Ashu Mhatre | Ashtad Gandhi | Amit Chansikar | Adwait Rajhans #XIndex2024 #CustomerExperience #CXTrends

The story of X Index 2024 Report - India Edition, now on CNBC Storyboard18. The 2024 X Index report surveyed 55,000 consumers in 9 global markets to reveal that Indian customers have undergone an evolution in their preferences that helped differentiate brands for them. This shift in customer behaviour opens up new spaces where brands must meet the growing demands to form long-lasting relationships with their consumers. To know more about the ever-evolving criteria to create a compelling customer experience, reach us at contact.india@havascx.com and get your copy of the insightful report. CNBC-TV18 | Storyboard18 | Tata Motors | Apple | Tata CLiQ Luxury | Kia India | Samsung India | ITC Hotels | NEXA - Maruti Suzuki India Ltd | ZARA INDIA | JBL Commercial India | Tata CLiQ Palette Havas India | Havas Creative Network | Havas Creative Network India David Shulman | Arthur Fullerton| Prashant Tekwani | Ashtad Gandhi | Deepali Saini | Xavier RIVIERE | Samarpita Banerjee #OneHavas #XIndex2024

The #XIndex2024 Report - India Edition by Havas CX brings together the findings across brands and industries to draw one conclusion - to stand out, brands must go above & beyond the customers' expectations. The report is in line with our mission to understand, design and deliver solutions that truly generate value for customers. Watch what David Shulman, Global CEO, Havas CX, says about how the report can be leveraged to enhance customer experience and drive innovation 🚀 Connect with us at 🔗contact.india@havascx.com 🔗for a deep dive into this insightful report. Havas | Havas CX | Arthur Fullerton Prashant Tekwani | Xavier RIVIERE | Deepali Saini | Ashu Mhatre | Ashtad Gandhi | Amit Chansikar | Adwait Rajhans | Manasi Mishra | Juhi Rohra #CustomerExperience #CXTrends

Our very own Rana Barua, Group CEO, Havas India, SEA & North Asia (Japan & South Korea), gives a comprehensive background on our journey so far as he introduces the 4th edition of our proprietary X Index India report. A true indicator of strong CX in brands across sectors, the #XIndex2024 report had a massive global research reach spanning 9 markets. India played a pivotal role, engaging 5,000+ customers across 50 brands in 9 industries. Connect with us at 🔗contact.india@havascx.com 🔗for a deep dive into customer experience excellence in our market 🇮🇳 Havas | Havas CX | David Shulman | Arthur Fullerton Prashant Tekwani | Xavier RIVIERE | Deepali Saini | Ashu Mhatre | Ashtad Gandhi | Amit Chansikar | Adwait Rajhans | Manasi Mishra | Juhi Rohra #XIndex2024 #CustomerExperience #CXTrends

Curious to find out which brand we are talking about? 🤔 The X Index 2024 India Report has the answer, and much more. Discover how along with emotional and functional considerations for a better customer experience, something bigger is also at play in this year's report. 🚀 The X Index 2024 India report out tomorrow 🚀 #XIndex2024 #CustomerExperience #CXtrends