YourHoteliercoach

Who are you? Boss or Leader: 1. Approach to Authority: - Leader: Guides, inspires, and motivates. A leader earns respect through actions, vision, and support. - Boss: Commands and controls. A boss expects respect due to their position and authority. 2. Focus: - Leader: Focuses on the growth of the team, empowering individuals to excel and encouraging collaboration. - Boss: Focuses on results, often prioritizing tasks over the development and well-being of their team members. 3. Communication Style: - Leader: Open, transparent, and encourages feedback. They engage in two-way communication and value input from their team. - Boss: Direct and often one-way. A boss typically gives instructions without inviting discussion or feedback. 4. Approach to Decision-Making: - Leader: Involves the team in decision-making, considering diverse perspectives to make informed choices. - Boss: Makes decisions independently, sometimes disregarding the opinions or insights of others. 5. Attitude Toward Success: - Leader: Shares success with the team, acknowledging individual contributions and fostering collective pride. - Boss: Takes personal credit for success and often focuses on individual achievement rather than team effort. 6. Problem-Solving: - Leader: Acts as a coach, helping team members find solutions and encouraging problem-solving skills. - Boss: Often directs or imposes solutions, expecting compliance rather than collaboration. 7. Employee Development: - Leader: Invests in the growth of their team, providing opportunities for learning, mentoring, and career advancement. - Boss: Primarily concerned with performance and output, sometimes neglecting personal or professional development. 8. Attitude Towards Challenges: - Leader: Views challenges as opportunities for growth and learning, encouraging resilience and innovation. - Boss: May react negatively to challenges, placing blame or increasing pressure on the team to quickly fix problems. 9. Trust and Delegation: - Leader: Trusts their team, delegates responsibility, and empowers others to take ownership of tasks. - Boss: Often micromanages, closely supervising tasks and retaining control over decisions. 10. Emotional Intelligence: - Leader: Has high emotional intelligence, being empathetic and understanding toward team members’ needs and emotions. - Boss: May lack emotional awareness, focusing more on tasks than on the human element of management. #Share #Comment #Repost #Thoughts

A positive work culture is not: - Free fruit - Pool table - A cheese board every other Friday - Work hard/play hard with your work pals A positive work culture is: - Doctor's appointment? See you in a couple hours. Don't need to ask my permission. - Want some days off? I will never reject the request. Even if it's today. - Family commitments later? All good, family first. A good leader in a positive work culture will not drive you to set hours, they will work to outcomes. A good leader in a positive work culture will make sure you don't need to ask permission to be an adult. If a tough conversation is needed, it's should not because you spent your morning at the dentist once in a while or picked your kids up from school. A great leader will need you to achieve business value and outcomes. Treating you like a human will only enhance performance & happiness.

After 10 years in the hospitality industry, I can honestly say : I miss eating with family, talk about the events of the day and then simply chill on the couch until bedtime. - I miss home, family and friends. It's hard or almost impossible to socialize after work hours, and during the days off is a rush to get everything done, home shopping, other chores etc. Living in India is a blessing for many reasons, but it's a constant catching-my-breath lifestyle. - The calls I receive are mostly from customers or agencies, all looking for discounts which require to work evenings, or working on the line. Is that all there is to be a hotelier? I honestly feel hoteliers are so much skilled than that. We can plan events and menus and what not, think of ways to reduce waste, assess risks and hygiene levels, nourish relationships with our suppliers and our customers, and so much more. Being a hotelier doesn't necessarily equals just knowing how to cook. - All recruiters don't really read the CV. They might read the first few lines, and they judge your competence based on the last job you've been working. They don't look at the learning curve, at the years of experience, at the "side skills". I think I'm not the only one feeling this way, aren't I?

15 Strong Facts about the Hotel Front Office Department: 1. First Impression: The Front Office Department creates the first impression for guests, setting the tone for their stay. 2. Revenue Generation: The department plays a crucial role in generating revenue through room sales, upgrades, and additional services. 3. Guest Interaction: Front Office staff interact with guests more than any other department, making them the face of the hotel. 4. Multitasking: Front Desk Agents handle multiple tasks simultaneously, such as check-ins, check-outs, phone calls, and guest queries. 5. Attention to Detail: Accuracy and attention to detail are crucial in managing room assignments, rates, and guest records. 6. Time Management: The department operates 24/7, requiring staff to manage their time effectively to meet guest needs and deadlines. 7. Teamwork: Front Office staff collaborate with other departments, such as Housekeeping and Maintenance, to ensure seamless service delivery. 8. Adaptability: The department must adapt to changing situations, such as overbookings, cancellations, or unexpected guest requests. 9. Technology Proficiency: Front Office staff must be proficient in using hotel management software, property management systems (PMS), and other technology. 10. Customer Service Skills: The department requires strong communication, problem-solving, and interpersonal skills to provide exceptional guest experiences. 11. Revenue Optimization: Front Office staff aim to maximize revenue through upselling, cross-selling, and yield management techniques. 12. Security and Privacy: The department ensures the security and privacy of guest information, room assignments, and personal belongings. 13. Compliance: Front Office staff must comply with hotel policies, procedures, and regulatory requirements. 14. Continuous Training: Ongoing training and development are essential to stay updated on industry trends, hotel services, and guest expectations. 15. Performance Metrics: The department's performance is measured by key metrics such as occupancy rates, average daily rates (ADR), and guest satisfaction scores. #Repost #Hospitality #FrontOffice

I have applied to 100s of companies. My resume is not getting Shortlisted! Why? Everyone has similar templates; everyone has same experience. Of course it will get lost in pile of resumes. If you want to get Shortlisted. Do this: - Do deep research about sector which you want to apply - Do deep research about company you want to apply - Identify what problems they have - Try and write to senior people on LinkedIn or directly. Or reach out through common networks - Tell them why they should hire you. What skills you have that differentiate you. What problems you will solve for them - If you don’t have those skills, learn - Be unique, else no one will notice If you write to 40, 3-4 will respond May be you will get to the table with couple of them. Showcase what you will solve for them. Use intelligence. Be persistent. Be unique. #Rightchoice #Gratitude

Hotel Game: Time for a Rules Overhaul! "I haven’t seen my kids in months! By the time I leave for work, they’re already off to school, and when I get back, they’re fast asleep. I haven’t taken a day off in two months, and I’m at the hotel for 12-15 hours a day! If a 9-hour shift tires you out, if serving people doesn’t thrill you, or if you dislike working holidays, weekends & festivals, this industry probably isn’t for you!” These were the kind of “motivational” speeches industry leaders used to give during campus recruitment at hotel management schools, painting a picture of what life in the industry would be like. Ironically, this was supposed to inspire us! But times have changed, and so have the career aspirations of young people. Today’s young professionals aren’t swayed by tales of endless shifts and missed weekends. We’ve entered an era that values work-life balance, flexible hours, and even remote work, where the biggest challenge might be choosing the right virtual background for a Zoom call. Why spend weekends catering to strangers’ whims when you could be in your PJ’s, enjoying coffee in the comfort of your own home or home-office? To attract young talent, hotels need to rethink their approach. It’s time for the industry to evolve. Offering more reasonable working hours and better pay would be a good start. Providing wellness programs and ensuring staff get enough rest and breaks could make a significant difference, too. Leveraging technology to streamline tasks and reduce the workload can make hotel jobs more appealing. Hotels should also create more opportunities for career growth and skill development so that employees don’t feel like they’re stuck in the same role forever. Furthermore, hotels need to do a better job of managing guest expectations. Although the phrase "Guest is God" is often used in the hotel industry, it doesn’t mean that ensuring guest satisfaction should require staff to endure humiliation or tolerate insults & yelling to appease rude unreasonable guests. Employees deserve to be treated with respect and should never be subjected to humiliation or face such mistreatment. By establishing clear guidelines for handling difficult situations and empowering staff to address inappropriate behavior, hotels can create a more positive work environment. When hotels value their employees' well-being and time just as much as guest satisfaction, they foster a workplace that people are eager to be a part of. After all, happy employees lead to happy guests—and maybe even a few dance breaks for Reels (since TikTok is no longer around)! If you agree dont forget to repost this with your thoughts🙏🏻 #Hospitality #awareness #Hoteliers #Treatwell #Leaders

8 QUESTIONS YOU SHOULD ASK AT THE END OF EVERY JOB INTERVIEW 1. What are the most important things you'd like me to accomplish in the first three months if I am hired for this position? 2. Is there anything at all that you'd like me to clarify for you? 3. How do you see my skills and experience fitting with the needs of your company? 4. What are the prospects for growth in this job? 5. What do you enjoy most about working here? 6. How is performance typically measured and reviewed? 7. When do you expect to be making a hiring decision? 8. May I follow up with you to find out your decision and write a thank you note after the interview. Remember, the right questions leads to the right opportunities. In the end, we only regret the chances we didn’t take 😇 Happy Jobhunting ! #careers #jobseekers #interviews #talentacquisition #humanresources

Leaving a toxic job is an act of bravery, not an act of defeat. A toxic job is more likely to change you than you are to change it. Culture is not about free coffee, free pizza, or happy hours. Culture is about work/life balance, good pay, and great leaders. Employees don't quit jobs; they quit low salaries, bad managers, and toxic work environments. 3 toxic workplace behaviors we need to stop normalizing: 1. 24/7 work 2. Micromanagement 3. No respect or recognition Prioritize your mental health. No job is worth sacrificing your mental health. #Hotelier #Hospitality Nishant Beniwal #Deepthoughts

We interviewed a 27 yr old candidate yesterday with 15 months of employment gap. Me : Why do you have this gap in your resume? Did your employer lay you off? Him : No, I quit the job, because my father's health wasn't good and he was admitted to the hospital. I had to take care of him, so I relocated to my home city. Me : What happened to him? Is he alright, now? Him : He passed away few months back. I had left the job so that I can give all my time and create some good memories during his last days. I have no regrets that I left the job or because I have this employment gap. Without a second thought, the panel members decided to select him for the role. I said, "You're Selected. Congratulations on your new role!" Sometimes we just need to listen and understand people, then judge them. Give a chance to justify always!

You are your self love 🙏🏻 Stop self rejection - Self-rejection occurs when someone anticipates failure or rejection and declines to try or pursue an opportunity. - It often stems from Fear of Rejection or lack of confidence, leading to missed opportunities. - This behaviour can manifest in various areas like careers, relationships, or personal goals. - Overcoming self-rejection involves building confidence, challenging negative beliefs, and embracing the possibility of success. #Selfmotivation #Career #Thinkbig