Assist Digital

We are partners of Snowflake, a leader in unlocking the potential of the #AI 𝗗𝗮𝘁𝗮 𝗖𝗹𝗼𝘂𝗱 🌐 Through this new partnership, we help businesses create value and mitigate risks throughout their data and 𝗔𝗜 𝗷𝗼𝘂𝗿𝗻𝗲𝘆, while enhancing our service offerings with cutting-edge technologies to accelerate 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻. We integrate ecosystems into 𝗦𝗻𝗼𝘄𝗳𝗹𝗮𝗸𝗲’𝘀 𝗔𝗜 𝗗𝗮𝘁𝗮 𝗖𝗹𝗼𝘂𝗱 to break down data silos, enabling organizations to collaborate seamlessly both locally and globally. This facilitates #datasharing, #datawarehouse, #datamanagement, and drives #datamonetization. Harness the full potential of Snowflake with our experts, and let’s leverage data potential to join the new frontiers of innovation. Read the article to know more 👇 #DataCloud #AIDataCloud #DigitalTransformation

We’re thrilled to announce the full acquisition of SATEL, a French company with over thirty years of experience in CRM, marketing, and sales services. This strategic move strengthens our innovative, 𝗔𝗜-𝗲𝗻𝗮𝗯𝗹𝗲𝗱 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗶𝗻 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝗺𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴, 𝗼𝗺𝗻𝗶𝗰𝗵𝗮𝗻𝗻𝗲𝗹 𝘀𝗮𝗹𝗲𝘀, 𝗮𝗻𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗰𝗮𝗿𝗲, with 6 new sites in France and over 400 professionals. By combining capabilities and services, Assist Digital and Satel today bring to the French market an innovative offering, capable of driving the adoption of AI in key business processes, enhancing performance, value generation, and the Customer Experience provided to end customers. The key factors that will drive the development of the new entity resulting from this integration, operating under the Assist Digital brand are: - the adoption of AI in marketing, sales, and customer management processes - digital transformation geared toward sustainability - the enhancement of Customer Experience and business performance Read more in our official release: https://lnkd.in/dBBBA47E #Acquisition #CustomerExperience #AI #digitaltransformation

What are the professional roles that drive a #digitaltransformation company? We’re excited to kick off our new video series - 𝗣𝗲𝗼𝗽𝗹𝗲'𝘀 𝘀𝘁𝗼𝗿𝗶𝗲𝘀 - where we dive into the various roles that make up our team. In the first episode, we meet Eleonora, who walks us through the role of a 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 & 𝗣𝗿𝗼𝗺𝗽𝘁 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿 - an increasingly crucial position in the #innovation process. Curious about what she does and what her journey has been? Hear it directly from Eleonora as she explains this key role. 📹 Watch the video and stay tuned for more stories from our team: https://lnkd.in/dnM-AFJB 👉 Discover all our open positions and join us: https://lnkd.in/eRSnjzdT  🙌 #promptengineering #AIcareer #digitalcareer

We joined #XMLive Milano, Italy's premier event for #ExperienceManagement hosted by our partner Qualtrics. We took part in the program sharing our successful collaboration with Ariston Group, featuring insights from Claudia Parlanti, Group Brands and Customers Insight Director. For this project, we handled the #design, #implementation, and safe #activation of the Qualtrics platform within the Ariston ecosystem, with the goal of providing an in-depth analysis of the customer and employees journey through continuous and direct feedback collection. This comprehensive approach ensures alignment with strategic objectives and delivers meaningful insights to meet the evolving needs of both customers and employees. Proud to be part of this transformative and effective collaboration! Alessandro Realini Ivan Colombo Paolo Manzelli Barbara Vasi Daniela Licciardello Alberto Chamchoum #Voc #DigitalTransformation #CustomerIntimacyAtScale

Over the past two days, we had the pleasure of participating in the Customer Obsession Forum hosted by The European House-Ambrosetti, where we are proud to be partners. During the event, we took the stage with Giulia La Porta, Automation & AI Senior Manager at HYPE, who shared valuable insights alongside our Commercial Director of AI & Tech, Marco Palmonari. Together, they presented our project, aimed at revolutionizing the #CustomerExperience and #CustomerCare through #AI. They showcased the integration of a #chatbot that enables seamless user experiences by adapting service channel models to customers' real-time needs. We would like to thank Maurizio Remo Besozzi for the invitation and the inspiring sessions with top brands and leaders. A special thanks also to Giulia La Porta for her valuable contribution. Andrea Ribet Carlo Bandera #AI #CustomerCare #IntelligentAutomation #DigitalTransformation

🚀 We had the pleasure of hosting a 𝗞𝗲𝗻𝗮 𝗠𝗼𝗯𝗶𝗹𝗲 event at our new Rome office, where we led an interactive workshop focused on exploring future developments for KENA, powered by 𝗰𝘂𝘁𝘁𝗶𝗻𝗴-𝗲𝗱𝗴𝗲 #AI tools. During the event, we demonstrated successful AI-driven use cases - like #GenAI chatbots and virtual assistants that enhance both external customer engagement and internal collaboration across departments like IT, Marketing, Communication, and HR. By embracing channel-fit communication strategies, we showcased how 𝗔𝗜 𝗶𝘀 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻𝘀 between brands and customers, while empowering teams to work smarter, faster, and more #agile, #driving-productivity and #efficiency. A special thanks to 𝗞𝗲𝗻𝗮 𝗠𝗼𝗯𝗶𝗹𝗲 for the opportunity to share our insights and support their ongoing #digitaltransformation journey!    #FutureOfWork #ProductivityBoost #DigitalTransformation

Yesterday, we took the stage at #BNLAgileDays2024 to share our insights and case studies on integrating #Agile processes with a #humancentered design approach. We are a 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗰𝗼𝗺𝗽𝗮𝗻𝘆 driven by a customer-centric mindset. In our talk, we emphasized the importance of embedding the Voice of the Customer into the daily routine of every successful 𝗣𝗠/𝗣𝗢. By leveraging 𝗩𝗼𝗶𝗰𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗽𝗿𝗼𝗴𝗿𝗮𝗺𝘀, we gather valuable feedback and perform predictive analyses that enable our clients to make informed business decisions. From customer research to implementation, and through continuous adaptation, this is how a 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿-𝗰𝗲𝗻𝘁𝗿𝗶𝗰 𝗱𝗲𝘀𝗶𝗴𝗻 𝗮𝗽𝗽𝗿𝗼𝗮𝗰𝗵 becomes essential alongside 𝗔𝗴𝗶𝗹𝗲@𝗦𝗰𝗮𝗹𝗲 methodologies to drive Agile transformation. It helps our clients accelerate business growth while enhancing adaptability and collaboration. A big thank you to BNL BNP Paribas for the opportunity, and to the speakers Giovanni Valli, Enterprise Coach & Head of Offer inspearit Italy, our company qualified as a SAFe Gold Partner, and Maria Grazia Silvaroli, Director, Head of Experience Design. #DigitalTransformation #CustomerCentric #CustomerIntimacyAtScale

How can the interaction between humans and AI technologies transform business operations? 🤖👫 Our CEO, Francesca Gabrielli, explored this question at Connect 2024 in Reutlingen, the largest Salesforce partner event in the DACH region, where our office, comselect GmbH , was the main sponsor. She highlighted the evolutionary path of GenAI combined with human capabilities to create more agile, faster, and cost-efficient businesses. As a digital transformation company and Salesforce partner with over 100 Salesforce certifications, we help organizations build their 𝗔𝗜 𝗶𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 𝗿𝗼𝗮𝗱𝗺𝗮𝗽𝘀, embedding GenAI capabilities into their enterprise applications. A big thank you to all participants and our German team!🙌 #SalesforcePartner #ChangeManagement #DigitalTransformation #AI

We participated in the conference “B2B Digital Commerce & Experience: Towards a New Paradigm”, organized by the Omnichannel Customer Experience Observatory at Politecnico di Milano. As partners of the Osservatori Digital Innovation, we took the stage alongside our client Telepass, where Diego Tha, Head of Small & Medium Business Unit & Corporate Digital Channels at Telepass, shared insights on the new Telepass Business: the all-inclusive B2B Suite On The Go. This suite features an omnichannel approach, a fully digital user experience, and an open-source CRM. We are proud and grateful to have taken part in such an ambitious project, addressing the challenges of a customer-centric approach and the technologies that support businesses on this journey. #DigitalCommerce #DigitalTransformation #CustomerIntimacyAtScale

🗓️ Join us on October 22nd at #XMLive Milano This is Italy's largest #ExperienceManagement event, organized by our partner Qualtrics, and we are excited to take the stage and share our successful project with Ariston Group. During the event, experts in Customer and #EmployeeExperience from some of Italy's leading brands will deepen our knowledge of how to harness the potential of #AI to meet the ever-evolving expectations of customers and employees. Come to discover the latest innovative ideas and connect with global brands and pioneers in the Experience Management field. When: October 22, 2024 | 9 AM - 4 PM Where: Fondazione Feltrinelli - Viale Pasubio 5, Milan 👉 𝗦𝗽𝗮𝗰𝗲𝘀 𝗮𝗿𝗲 𝗹𝗶𝗺𝗶𝘁𝗲𝗱, secure your spot, register here https://lnkd.in/dvYjqPA4 We look forward to seeing you there! #ExperienceManagement #CustomerExperience #EmployeeExperience #CustomerIntimacyAtScale