Covisian

Can #AI drive #DigitalTransformation in #banking without losing the human touch? As the banking sector continues to evolve, consumer preferences are shifting rapidly:  🇪🇺 In #Europe, customers increasingly favor self-service options, seeking freedom from traditional banking hours, long queues, and the limitations of physical branches. 🇺🇸 Meanwhile, in the #US, while digital banking adoption is growing, many consumers still prefer in-person interactions or more conventional online banking methods. Despite the differing regulatory landscapes, consumers in both UE and US are demanding more self-service and digital banking solutions. 🤝 Covisian's innovative AI-driven proprietary solutions are designed to seamlessly integrate into banking contact centers—without compromising the value of human interaction. 💡By employing AI-powered #chatbots and #voicebots for routine, standardized tasks, agents are freed from time-consuming processes that often tie up phone lines for several minutes per call as: - resetting login credentials,  - updating user informations,  - initiating credit card applications and others. With Smile.CX Pro, agents can personally understand customers’ needs and determine how much of the interaction can be managed by #VirtualAssistants, ensuring a balanced and efficient customer experience.  Throughout every customer interaction, the agent retains full control of the #CustomereXperience and the level of AI involvement, enhancing both efficiency and service quality. #Digitalization in banking sector it’s a strategic, long-term effort.  Are you in for the long game? 🎯  Let’s talk about it: covisian.com/contacts/ Find out more about the Revolution of #AI in Financial Services: https://lnkd.in/eMc-xiHJ #Covisian #Innovation #CustomerExperience #AIinBusiness #Banking #DigitalTransformation

On October 19, in 🇮🇹 #Venice, Covisian took the stage at the Ambrosetti Customer Obsession Circle alongside Samsung Electronics Italia to discuss “Customer Obsession and Innovation in Customer Experience.” 🎤 Vito Fortunato, Head of Customer Service, and Federica Mauri, Customer Experience Manager at Samsung Electronics Italia, joined Francesco Rienzi, Head of Tech Sales at Covisian, to explore the importance of placing the customer at the center of #BusinessStrategy, leveraging technological innovation and #ArtificialIntelligence. 🎯 Effective #CustomerCare is no longer just a necessity; it has become a key competitive advantage. Covisian’s approach focuses on Customer Experience (#CX): our advanced suite of software, combined with deep operational expertise, enables us to manage the entire customer operations process, ensuring both efficiency and a seamless experience across all touchpoints. 🌟 As the proud co-host of the final The European House-Ambrosetti #CustomerObsessionCircle Forum in Venice, Covisian remains dedicated to fostering discussions that drive excellence in customer experience, bringing together leadership teams and experts in Customer and People Experience. A huge thank you to our partners and clients who share our commitment to consistently delivering excellent Customer Experience and who joined us at the Forum: Samsung Electronics Italia, Boscolo Tours Spa, Amplifon. #CustomerExperience #CustomerObsession #Innovation #AI #Leadership #Covisian #TEHA

🌟 Thrilling Achievement for Covisian! 🌟 The Health Department of Regione Piemonte ( 🇮🇹 #Italy) and Azienda Zero organized an AI Hackathon aimed at modernizing the Centralized Booking System (#CUP) through the use of artificial intelligence, and… 🏆 Covisian, in collaboration with Esosphera - Smile CX GAIA, was awarded a top prize! Focused on revolutionizing 💉 healthcare appointment management, "Smiling CUP"—the joint project from Covisian and Esosphera powered by Smile.CX PRO—won in one of the hackathon’s three categories. Using an advanced algorithm, Smile.CX PRO analyzes patient data and preferences, suggests optimal appointments before requests are even made, and automates routine CUP tasks. This allows operators to concentrate on complex cases, improving the efficiency of the entire healthcare system. 💬 “Our proposal is perfectly aligned with the group’s philosophy of balancing artificial and human intelligence,” said Fabio Sattolo, Chief People and Technology Officer at Covisian. “By leaving automated tasks to machines, operators can provide their expertise to users, thus balancing operational efficiency with patient needs.” A huge congratulations to the outstanding team that made this possible: Amedeo Di Tommaso, Davide Presutti, Francesco Rienzi, Fabio Sattolo, Ivan Porro, Corrado Tritto and Giampaolo Stopazzolo! Want to learn more? 👉 https://lnkd.in/ew-5urM2 #Covisian #Innovation #HealthcareTech #CustomerExperience #SmilingCUP #VirtualAssistant #HealthcareInnovation

If you're in 🇮🇹 #Milan these days, you might come across a very special streetcar... Have you seen it? It’s on Line 27! 🤳🚊 #SmileCX, the innovative solution for delivering exceptional #CustomerExperience, is taking center stage during a series of special events in Milan: 📅 UtilityDay | November 19, 2024 🎤 Stay tuned for the announcement of our upcoming speech! 📅 Forum Retail | October 30, 2024 🌟 Smile.CX is proud to support the event. Discover Covisian and Smile.CX at upcoming events in Milan! 🇮🇹 #CX #SmileCX #Covisian #CustomerExperience

On October 2 in #Milan 🇮🇹, we had the opportunity to discuss the transformative potential of AI in the banking sector during the plenary session at Forum Banca. 🎤 Fabio Sattolo, Group Chief People and Technology Officer at Covisian, shared our approach to integrating #GenerativeAI and #ConversationalAI into banking and financial services. While AI provides powerful tools to enhance the customer experience, privacy and security remain essential throughout the entire process. Our proprietary software, Smile.CX PRO, addresses these needs. By responsibly implementing AI, it equips #banking institutions with the tools to improve customer satisfaction, streamline operations, and maintain the personal touch that builds lasting client relationships. Find out more about AI solutions for Banking & Financial Services here: https://lnkd.in/eFa3ap9F #Covisian #ForumBanca #Innovation #AI #CustomerExperience #AIinBusiness #Banking #DigitalTransformation

📈 63% of monetary transactions in #Colombia now occurs through digital channels (compared to 23% in 2019), according to the 2023 Financial Inclusion Report. In this context #digitization of financial services set several key challenges that can be addressed through #AI combined with human expertise: ⏱️ 24/7 customer attention, even outside traditional working hours ⚡ Users enjoy fast and accurate responses to their queries 🔒 Maintaining high security standards. Delivering the best #CustomerExperience has become a critical factor for competitiveness in the financial sector. Smile.CX GAIA, Covisian’s proprietary solution for a seamless experience of customer care, has been designed to meet the needs of the banking sector and improve customer service through process automation and artificial intelligence. 🇨🇴 How does GAIA work in Colombian banking? At its core, GAIA is customer-centric. 💡 With Gaia, banks can offer uninterrupted service to clients, reducing waiting times, thus optimizing the use of their resources. 💡 GAIA can integrate multiple communication channels, from online chats to telephone interactions, allowing customers to choose how they prefer to interact with their bank. 💡 GAIA also handles complex transactions autonomously through AI. For example: If a customer wants to make a bank transfer or check the status of his or her account, Smile.CX GAIA can handle the transaction from start to finish, without the need for human intervention. This not only shortens response times but also boosts operational efficiency for banks. “Artificial intelligence is here to stay in Colombian banking, and GAIA is the perfect example of how financial institutions can leverage this technology to transform their relationship with customers,” states César Vicente López Pérez, CEO of Covisian Iberia and Latam, and President of the Global Business Development Board. Discover Smile.CX GAIA: https://lnkd.in/egajqbUe Shall we talk about it? 👉 covisian.com/co/contacts Read the full article on Revista C-level: https://lnkd.in/etaN66kp 

🚀 Covisian at Italian Tech Week 2024. Humans and Machines: Embracing the Synergy that reshapes the future 🚀 🌟 We are back on Italian Tech Week 2024, Italy’s premier tech event! 🇮🇹 A gathering of brilliant minds—startups, innovators, and cutting-edge companies all exploring new horizons in the global #Tech and #Innovation space. 🎤 Fabio Sattolo, Group Chief People and Technology Officer at Covisian, was a featured voice in an exciting panel discussion: "Humans and Machines: Collaborators, Not Competitors." Joined by industry leaders like Barbara Caputo and Vittorio Di Tomaso, and guided by the insights of moderator Alessio Jacona. Fabio shared Covisian’s groundbreaking approach to fostering harmony between humans and machines. 💡 Fabio underscored our commitment to leveraging #AI to amplify the human touch. Rather than replacing human agents, we focus on blending AI's efficiency with human empathy, ensuring every interaction delivers an exceptional customer experience #CX. With AI managing routine tasks and enhancing decision-making, our agents stay at the heart of every interaction—delivering highly personalized service and maintaining control over each customer journey. 🤝 This seamless synergy between AI and humans is not just a concept at Covisian—it's the core of everything we do. We are driven by the belief that technology should empower, not overshadow, the unique qualities of people. Our proprietary software, Smile CX Pro, is a testament to this, responsibly implementing AI to create services that are not only efficient and sustainable but, most importantly, people-centered. 👀 𝐖𝐚𝐭𝐜𝐡 𝐭𝐡𝐞 𝐟𝐮𝐥𝐥 𝐜𝐨𝐧𝐟𝐞𝐫𝐞𝐧𝐜𝐞 𝐡𝐞𝐫𝐞: https://lnkd.in/eyXgKDV6 Stay tuned as we continue to lead the way in AI-powered solutions, reshaping the future of work through collaboration, not competition! 🚀 #Covisian #ItalianTechWeek #AIandHumanCollaboration #Innovation #FutureOfWork #AI #CustomerExperience #HumanCentricAI #Synergy #TechInnovation #ItalianTechWeek2024

“Artificial intelligence will allow managers to demonstrate the value of #CX in terms of revenue generated and customer loyalty” – Gabriele Moretti, Covisian President & Founder, shares his vision on the future of customer care on Il Sole 24 Ore. ☎️ From the telephone to the web, the customer care industry has experienced radical transformations over the past 25 years. ❌ Today, the very concept of the contact center is outdated.  We are moving toward the establishment of a new industry: 🚀 CXTECH, in which the integration of advanced technologies (such as #AI) and human expertise not only optimizes costs, but also improves service quality by generating new opportunities and added value. Read the article here: https://lnkd.in/em9fT82X #SmileCX #CustomerExperience #CustomerLoyalty #innovation #ThoughtLeadership #BrandStrategy #OutthinkingCompetitors 

AI can help #CX professionals navigate complex customer challenges and strengthen relationships. Our US CEO Ramon Tisaire shares how to balance modern technology with human intelligence to deliver the best service to each customer, every time. Read more in Authority Magazine: 👉 https://lnkd.in/e3CTc4hf #AI #CustomerSatisfaction #CustomerExperience #CXInnovation #SmileCX #ContactCenter

🎉 𝐄𝐱𝐜𝐢𝐭𝐢𝐧𝐠 𝐧𝐞𝐰𝐬❗ 𝐂𝐨𝐯𝐢𝐬𝐢𝐚𝐧 𝐥𝐚𝐮𝐧𝐜𝐡𝐞𝐬 𝐭𝐡𝐞 𝐧𝐞𝐰 𝐒𝐦𝐢𝐥𝐞 𝐂𝐗 𝐓𝐞𝐜𝐡 𝐏𝐨𝐝𝐜𝐚𝐬𝐭❗ 🚀 We launch our brand-new tech podcast, your gateway to cutting-edge innovations shaping the future of business. 🎧✨ With 𝐒𝐦𝐢𝐥𝐞 𝐂𝐗 𝐓𝐞𝐜𝐡 𝐏𝐨𝐝𝐜𝐚𝐬𝐭, we dive deep into the world of #AI, #GenerativeAI, and the most groundbreaking technologies that are transforming the #CustomereXperience. In each episode, you'll find expert interviews, case study analyses, and practical tips. From AI innovations revolutionizing 🚀 industries to the real-world benefits these advancements bring, we’ll break down what’s new and how it can drive success across various sectors. Get ready for fresh perspectives and exciting updates on the tech that’s changing the world! In our inaugural episode titled "𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐢𝐧𝐠 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐰𝐢𝐭𝐡 𝐆𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐯𝐞 𝐀𝐈: 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐭𝐡𝐞 𝐅𝐮𝐭𝐮𝐫𝐞", we explore the future of artificial intelligence with Fernando Rodriguez Alemany, CEO of QVisions Technologies Europe and professor in the AI program of Smile.CX Academy with ESIC Business & Marketing School as academic Partner. Fernando describes the introduction of AI as "𝒂 𝒓𝒆𝒗𝒐𝒍𝒖𝒕𝒊𝒐𝒏 𝒄𝒐𝒎𝒑𝒂𝒓𝒂𝒃𝒍𝒆 𝒕𝒐 𝒕𝒉𝒆 𝒓𝒆𝒗𝒐𝒍𝒖𝒕𝒊𝒐𝒏 𝒐𝒇 𝒇𝒊𝒓𝒆, 𝒂 𝒕𝒓𝒂𝒏𝒔𝒇𝒐𝒓𝒎𝒂𝒕𝒊𝒐𝒏 𝒕𝒉𝒂𝒕 𝒄𝒉𝒂𝒏𝒈𝒆𝒅 𝒉𝒖𝒎𝒂𝒏𝒊𝒕𝒚". He guides us through the evolution of technology, from historic milestones like #Deepblue and #Alphago to the latest innovations in generative AI. In this episode you can learn about the practical applications of AI in marketing and sales and the ethical considerations in developing these technologies. Fernando also reflects on the future of our coexistence with machines and compares human intelligence to artificial intelligence. With 25 years of pioneering expertise, Covisian is committed to sharing the future of technology. Don’t miss out on this exciting opportunity to stay ahead of the most disruptive trends reshaping the industry. 🎙️ 𝐑𝐞𝐚𝐝𝐲 𝐭𝐨 𝐛𝐞 𝐢𝐧𝐬𝐩𝐢𝐫𝐞𝐝❓ 𝐖𝐚𝐭𝐜𝐡 𝐭𝐡𝐞 𝐩𝐨𝐝𝐜𝐚𝐬𝐭 𝐨𝐧 𝐘𝐨𝐮𝐓𝐮𝐛𝐞 𝐭𝐨𝐝𝐚𝐲❗ 👉 https://lnkd.in/dG9W4b7G 🔔 𝐒𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞 𝐭𝐨 𝐨𝐮𝐫 𝐜𝐡𝐚𝐧𝐧𝐞𝐥 for more invaluable insights, share it 🔁 within your network to extend the knowledge, and 💬 leave your comments.