Tracey by Sendcloud

Tracey by Sendcloud

Informatietechnologie en services

Eindhoven, North Brabant 886 volgers

Over ons

Founded in 2019, Tracey by Sendcloud provides data tools for parcel shippers, from merchants and brands to B2B distributors and e-fulfilment companies. Tracey by Sendcloud turns data from over 25 million shipments a year into insights that maximize delivery performance and customer satisfaction while reducing overall shipping costs. - Carrier performance insights: make data-driven shipping decisions to offer the best delivery options and reduce the overhead costs of shipping - Customer service automation: reduce customer service workload with centralized real-time tracking data and automated proactive communication - Delivery predictions: predict delays and expected delivery times and give more clarity about the delivery to boost checkout conversions and customer retention Tap into shipping data to optimize post-purchase CX. Make smarter shipping decisions with AI-driven carrier selection and delivery predictions. Automate customer service and turn even the unavoidable delivery issue into a positive experience.

Branche
Informatietechnologie en services
Bedrijfsgrootte
11 - 50 medewerkers
Hoofdkantoor
Eindhoven, North Brabant
Type
Particuliere onderneming
Opgericht
2019

Producten

Locaties

Medewerkers van Tracey by Sendcloud

Updates

  • Tracey by Sendcloud heeft dit gerepost

    Profiel weergeven voor Huib Adriaans, afbeelding

    Founder at Tracey | E-commerce Shipping Intelligence | Less WISMO, better reviews

    Would you accept a 10-day window for your (domestic) parcel delivery? Probably not. However, 160 years ago, this was a major accomplishment and a huge improvement. Following up on our previous story about the first customer service complaint over 4,000 years ago, today we’re taking you back to school for a small history lesson on parcel delivery. 🤓 Researching the history of delivering parcels, our marketer Nemanja traveled back to the Gold Rush-era USA (he just read a couple of articles on National Geographic and Atlas Obscura) to learn more about the Pony Express. One thing that never seems to change is that consumers want stuff delivered fast. At the time, the Pony Express enabled the fastest mail delivery from one coast to the other, cutting down transit time from 25 to under 10 days. President Abraham Lincoln's inaugural address was delivered in just 7 days and 17 hours 🏇 Are you familiar with the story? Check the carousel for more interesting facts about the short-lived mail service that helped transform the American West. P.S. Sendcloud’s shipping data doesn’t go back to the mid-1800s, but for the previous 12 years, we’ve got you covered. P.P.S. I regularly have the feeling the drivers these days swore a similar oath as the one on p.11 😂

  • Tracey by Sendcloud heeft dit gerepost

    Profiel weergeven voor René van der Zel, afbeelding

    Founder - XXL Nutrition |

    Van nature onderneem ik graag op basis van mijn onderbuikgevoel, bevalt me prima, maar soms ook wel handig als je kan terugvallen op data, toch? Zo monitoren wij tegenwoordig onze pakkettenstroom. We verzenden circa 1,3mln pakketten dit jaar. Krijgen aan het einde van de maand een factuur met een getal waarvan ik van mijn stoel val. Factuur is zo’n beetje 20 pagina’s en staat vol met allerlei toeslagen, wie kan en gaat dat allemaal controleren? Ik in elk geval niet maar gelukkig hebben ik onze COO Guus, maar die had hier onderhand een slaapzak en luchtbed (ja, zo ben ik dan ook wel weer) want het was handmatig niet meer te controleren. Nu werkt Guus alweer even samen met Rick Vloet & Huib Adriaans van Tracey by Sendcloud. Die hebben een tool ontwikkeld waarmee je, je verzenddata over de factuur kan leggen en zo zaken die niet kloppen eruit kan halen. Ook krijgen we een beter inzicht in de prestaties van de pakketdiensten en het gemiddelde volume van de pakketten (dm3) die we versturen. Meer inzicht helpt ook bij de onderhandelingen met de pakketdiensten. Voor ons een superfijne tool die veel tijd en geld bespaard en ook de prestatie van een pakketdienst laat zien waardoor je tijdig aan de bel kan trekken. En voor de vorm nog even op de foto met de mannen, ze hadden er passend shirtje voor aangetrokken, goed bezig!

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  • Organisatiepagina weergeven voor Tracey by Sendcloud, afbeelding

    886 volgers

    The customer journey doesn’t end once the parcel is shipped, but when it’s timely, safely AND happily received by your customer. Something our customers are well aware of. Online Plastics Group (OPG) cuts to size plastic sheeting (in any possible format) and ships it throughout Europe. This also means they are using a diverse range of carriers, from mainstream to niche ones. We help connect to all of them and feed all necessary delivery events back into OPG’s central system to create an overview of the entire process on a customer level. Triggers are then being used to automate workflows post-purchase and: → check if orders are received well → fix issues ASAP → proactively inform in case of delays This resulted in more efficient operations while improving review scores at the same time (to over 9 out of 10 🤩) Always a pleasure to work with data-driven e-commerce businesses like OPG 💪 #shippingintelligence #ecommerce #customerexperience

    • Online Plastics Group quote
  • Tracey by Sendcloud heeft dit gerepost

    Profiel weergeven voor Huib Adriaans, afbeelding

    Founder at Tracey | E-commerce Shipping Intelligence | Less WISMO, better reviews

    Cake delivery time again 🍰🍰 Today Bart, Han and I dropped off two cakes at the office of Getsales. Getsales owns several e-commerce brands and is currently conquering the lighting market with Lightexpert.nl and the world of darts with Dartshopper 🎯 Now you might wonder: why are you stepping up your game with two cakes? Well, have a guess: A. One for Danny Aerts and one for André Heller B. Since they hadn’t had a cake last summer when we started our collaboration C. To celebrate the contract renewals for both Sendcloud and Tracey by Sendcloud D. As a means of exchange to swap for two sets of branded darts flights of both our brands E. All of the above Drop your answer below and you might just win a set of branded Tracey by Sendcloud darts flights!

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  • Organisatiepagina weergeven voor Tracey by Sendcloud, afbeelding

    886 volgers

    If you’re shipping 50,000+ parcels a month, even the smallest recurring billing mistake can be costly. That’s why it’s essential to audit your parcel carrier invoices. We see e-commerce businesses dealing with this in 3 ways: 1. Trust the carriers and just pay  2. Put 2-3 people in the administration to manually check this every month  3. Get an automated parcel carrier invoice check If you’re (1) having trust issues 👀 and (2) don’t want your colleagues to burn out after a few months — an automated check is the way to ensure you’re paying the correct amount to carriers. P.S. Sander Hak is looking for 3 more companies to join the beta before we launch this as a paid service. Get in touch to have your invoices checked for free 💸 #carrierinvoices #invoicereconciliation #shippingintelligence 

  • Organisatiepagina weergeven voor Tracey by Sendcloud, afbeelding

    886 volgers

    One of our customers got an offer to switch to another carrier that sounded too good to be true 👀 After A/B testing the two carriers for a few months and looking at the data in our dashboards — it turned out it was as good as it seemed! After the switch, they started saving up to 27% on shipping costs 💸 As a logistics or transport manager, here's how you can minimize the risk of switching to a new carrier: 1. Check our existing benchmarking data (compare the performance of your carrier to the carriers you're not using yet) 2. Move a part of your volume to the new carrier 3. Measure the performance over a few months 4. Compare the results 5. Complete the switch by moving your whole volume, or stay with your existing carrier Of course, this is a bit simplified — but our customers actually do this and save quite some money👇 Have you considered A/B testing carrier performance? #carrieranalytics #ecommerce #shippingintelligence

  • Organisatiepagina weergeven voor Tracey by Sendcloud, afbeelding

    886 volgers

    It’s here! The Sendcloud App Store 🎉 We're thrilled to introduce the Sendcloud App Store, featuring 60+ certified apps designed to improve your shipping processes and simplify operations. From personalized tracking and returns to marketplaces and inventory management, you’ll find everything you need to take your e-commerce business to the next level.  Of course, you'll find Tracey as the sole leader of the Analytics category 😉 #ecommerce #solvingshippingglobally #shippinganalytics 

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  • Organisatiepagina weergeven voor Tracey by Sendcloud, afbeelding

    886 volgers

    ⏪ 9 months ago, we joined Sendcloud. How do we know it was a good decision? It's simple — customers tell us so. More and more e-commerce businesses are realizing the full potential of combining predictive shipping intelligence with a global shipping platform. Ready to take control of your logistics? #shippingintelligence #ecommerce #solvingshippingglobally

    Profiel weergeven voor Rob van den Heuvel, afbeelding

    Co-founder & CEO at Sendcloud

    What happens when you combine predictive shipping intelligence with a global shipping platform? You get one powerful way to take control of logistics. 9 months have passed since Sendcloud acquired Tracey by Sendcloud and we’re already seeing more and more merchants leverage predictive shipping insights to get ahead of delivery issues. Together with Huib, Sander, and Bart, the team has been hard at work expanding Tracey to customers in Belgium, the UK, and Germany. Up next? Rolling out to customers across Europe ➡️🌍. #Sendcloud #TraceyBySendcloud #Shipping #Logistics

  • Organisatiepagina weergeven voor Tracey by Sendcloud, afbeelding

    886 volgers

    How are you making sure you’re paying the correct amount to carriers? 💸 Research shows that 5-6% of all carrier invoices contain errors that (when undetected) can lead to unexpected overcharges. What we see in our data might be even higher 🤯 A couple of weeks ago, Huib Adriaans shared a poll to get insights into how e-commerce businesses check carrier invoices. Although the sample size wasn’t big, it confirms what we’ve already been hearing in the market — many businesses find invoices complicated to check. Especially when shipping high volumes with multiple carriers 🚚 As manual checks require a lot of time and resources, most invoices get paid without questions being asked. To all the transport and logistics managers out there — how do you tackle this? #invoicereconciliation #carrierinvoices #shippingintelligence

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