Como você se dirigiria a um cliente que começa a compartilhar informações pessoais que o deixam desconfortável?

If a client shares personal information that makes me uncomfortable, I would acknowledge their openness, then gently redirect the conversation back to business matters. I'd set clear boundaries by emphasizing my focus on their professional needs and, if necessary, suggest they speak with someone more suited to address personal concerns. Maintaining professionalism throughout ensures the relationship stays focused and respectful.

A client who shares his personal information may seems to be in a comfortable relationship. However redirecting it smoothly to the business matter and explaining the cultural benefits of b2b conversation will help both of us to communicate more efficiently and maintain a long term professional relationship.

When a client shares personal details that make me uncomfortable, I recognize their vulnerability and quickly shift the conversation to their business goals. By doing so, I maintain a safe and professional boundary, ensuring our relationship remains focused on their success. If needed, I connect them with resources better equipped to address their personal concerns, prioritizing their overall well-being while keeping our collaboration productive and respectful.

Tenha sempre respeito na relação, discrição e procure a melhor forma de comunicar os limites e confidencialidades estabelecidos para uma boa relação e para manter a confiança e um ambiente profissional amigável.

Guys won't feel uncomfortable. We just need to maintain our focus and listen and never interrupt them. Let them blurt out. Remember, the main goal is to make a sale. As long as they are not talking about murdering or hurting someone. It will just be fine with me. And sensitive people has no room in the sales industry.

Escute pessoas de sua confiança que possam lhe orientar com uma visão externa ao problema como lidar com ele da melhor forma. Esse tipo de apoio nos faz pensar com mais calma e ter sabedoria na hora de lidar com as situações adversas.

Seja profissional, coloque em pratica a sua inteligência emocional e não leve qualquer desconforto para o lado pessoal. Tenha habilidade ao tratar o problema de forma respeitosa e com clareza e ética nessa relação.