Mavenoid

🔧 Ein neues Update für unseren smarten Worx „Smart Assistant“, powered by Mavenoid, ist in Arbeit! 🌐 In den nächsten Tagen wird eine verbesserte Navigationsstruktur ausgerollt. Unsere Kunden können durch ein E-Learning zur Installation unserer beliebten Landroid-Rasenmähroboter 🏡 eine völlig neue Lernerfahrung direkt am Gerät erleben. Sehen Sie sich die nachfolgende Bildserie an! 📸 💡 Unser Smart Assistant, der im App-Menü unter dem Menüpunkt „Support“ erreichbar ist, enthält umfassende Informationen rund um unsere Mähroboter und ist kostenlos über die Landroid-App nutzbar – auch für Wissbegierige und neue Interessenten im „App als Gast erkunden“ Modus. 👤 Hier herunterladen: Die Google Play-App finden Sie hier: https://lnkd.in/e_N-rijH Die App-Store-App finden Sie hier: https://lnkd.in/ey_eTMSa Für alle Landroid-Besitzer wird das passende Modell in der App automatisch vorausgewählt. Damit können Sie direkt in den Informations-Hub eintauchen und in Echtzeit mit Ihrem Gerät im Garten 🚜 eine Installationstour machen, Wartungsvideos zur Reinigung der Räder 🚿 oder zum Austausch der Klingen 🔧 ansehen – ganz ohne lästigen Aufwand am Computer oder Tablet. Alles direkt und bequem mit Ihrem mobilen Gerät in der Hand, in Ihrer Gartenoase. 📱🌿 💻 Über unsere Kundendienstseite unter worx.com erhalten Sie außerdem Zugang zum Web-Assistenten und hilfreiche Informationen zu unseren Elektro- und Gartenwerkzeugen! 🌱 Web-Assistant: https://lnkd.in/eW_AbH54 👉 Nutzen Sie die Gelegenheit und teilen Sie uns Ihre Meinung mit! 💬 📌 P. S. Für unsere Neukunden: Vergessen Sie nicht, unseren Rasenflächenrechner zu nutzen, um das passende Modell für Ihren Garten zu finden. Der Rechner ist im Menü „Mein Rasen“ unter dem Punkt „Rasenfläche“ zu finden! 🌱 Schauen Sie sich dazu das Video an und entdecken Sie, welcher Landroid am besten zu Ihren Bedürfnissen passt. 🎥🏡 Video: Rasenfläche messen - https://lnkd.in/e-nX9CJ2 #Sustainability 🌍 #Innovation 💡 #DigitalTransformation 📲 #CustomerFirst 🤝 #TeamworkMakesTheDreamWork 👥 #EcoFriendly 🌱 #ForwardThinking 🚀 #SmartSolutions 🤖 #UserExperience 👍 #GreenTech 🍃 POSITEC Germany GmbH Karol Hawryszkiewicz Steffen Schöppe Mavenoid Nikolaj Schnohr Nils Wägmark Johan Högenberg

Did you know Mavenoid customers saw a three-year 273% return on their investment? We commissioned Forrester Consulting to conduct a Total Economic Impact™ study of Mavenoid, which found that product and device manufacturers that use our virtual assistant saw value from reductions in call and ticket volume, improved customer experience, improved onboarding, and more. Read the full 2024 study to learn how our AI-powered product support platform can help organizations:  https://lnkd.in/eDWdQb3v

Did you know Mavenoid customers saw a three-year 273% return on their investment? We commissioned Forrester Consulting to conduct a Total Economic Impact™ study of Mavenoid, which found that product and device manufacturers that use our virtual assistant saw value from reductions in call and ticket volume, improved customer experience, improved onboarding, and more. Read the full 2024 study to learn how our AI-powered product support platform can help organizations:  https://lnkd.in/eDWdQb3v

Learn how Mavenoid's Voice Assist can now help your customers.

I am very excited to announce that Mavenoid is adding AI-driven voice automation support! Voice will allow for meeting many more support seekers where they are while still reaping the benefits of automation. Lots of hard work is going into making the product support experience great over voice, which is no easy matter. If you’ve had to spell out a long serial number over the phone or to troubleshoot a complex device while getting bounced around, you know what I mean. Fortunately, these are the kinds of challenge we specialise in. If you have a product support phone line and this sounds interesting, please reach out - I’d love to chat!

In the race to innovate and implement new AI solutions, businesses need to understand the risks associated with AI. To address the need for AI safety, Mavenoid's VP of Product 🇺🇦 Galina Ryzhenko shares 7 steps for AI safety when deploying a new solution with AiThority.Com https://lnkd.in/dq5r5dsN

Mavenoid's AI-powered product support is now available on the phone! With Mavenoid, product manufacturers offer their customers a self-directed support tool that helps them learn about, buy, and troubleshoot their devices via our virtual assistant on the web, an app, and now an AI agent on the phone. Learn how Voice Assist can help your customers: https://lnkd.in/e5ViC7HZ

Mavenoid now has a #VOICE! 📣 We’re bringing our AI-powered self-service support to the phone, making it possible for product/device manufacturers to deliver quick, reliable help without long waits. Why voice? 76% of consumers still prefer phone support over chat or email, but in reality, they’re often left waiting 10 mins or more to talk to an agent. Once connected, they end up spelling out long serial numbers or verifying basic details (like "what's your product model") before they can even start solving their issue. With Mavenoid’s Voice Assist, powered by our proprietary Intent Recognition and best-of-breed LLMs, our customers can offer self-service that recognises product/device-specific issues, handles complex cases like product registration, and nicely tackles multi-step troubleshooting. THANKS to all our customers for your input along the way! It’s been invaluable in crafting a solution that goes far beyond simple FAQs and where-is-my-order to solve real, industry-specific challenges. And, of course, to the brilliant and hard-working Mavenoid team for making it happen 🤩 Thibaut R., Gérard Dupont, PhD, Forbes Lindesay, Islahul Hassan Zunjani, Phillip Zeelig, Anna Syla, Courtney Goodsell Early access is now open - get in touch for a demo ✨ #selfservice #voiceAI #aisupport #voiceautomation #genAI #generativeAI

We've partnered with TaskUs to deliver the future of remote product support. Listen in on our recent webinar with Joe Anderson and Phillip Zeelig, covering AI, live agents, and the "messy middle" of product support. https://lnkd.in/eiqWubb5

Home owners are increasingly looking to Irrigreen for the smart sprinkler system that is designed to reduce water consumption by up to 50%, and this has led to a spike in company growth. We recently sat down with John Brine of Irrigreen to learn how the digital sprinkler manufacturer has used Mavenoid to quickly scale their customer support organization to meet this increased demand. Watch the video here: https://lnkd.in/eNigTzEk #customersupport #productsupport #CX #AI