Puzzel

What if you could boost your customer service ROI by 278% in just three years? That's exactly what organisations can achieve with Puzzel's CX ecosystem, according to the recent Forrester Total Economic Impact study. The report reveals impressive financial benefits, including a net present value of €9.55 million and a rapid payback period of fewer than six months. But it's not just about the numbers—it's about transforming operations, enhancing customer experiences, and empowering your service teams. Key Highlights from the Report: ↳ 278% ROI: Puzzel delivers significant financial returns with a quick payback period of fewer than six months. This means the investment pays for itself rapidly, making it an attractive proposition for businesses seeking efficient customer service solutions. ↳ Agent Productivity Gains: Companies using Puzzel reported increased agent productivity, with efficiency gains valued at €10.3 million. This boost comes from smarter automation and intuitive workflows that free agents to focus on meaningful customer interactions rather than repetitive tasks. ↳ Cost Reduction Through Consolidation: Puzzel has helped organisations save €2.4 million by replacing outdated and fragmented legacy systems. Consolidating multiple solutions into a single, cohesive platform not only reduces costs but also simplifies operations and reduces maintenance headaches. ↳ Improved Employee Retention: Happier agents stay longer. Puzzel's impact on employee engagement and satisfaction has translated to a retention benefit of €293,000. By equipping agents with the right tools, organizations create a work environment that supports growth, reduces burnout, and ultimately retains talent. ↳ Customer Experience Enhancement: Puzzel empowers agents to handle customer interactions across multiple channels seamlessly, leading to higher levels of customer satisfaction. Better experiences result in loyal customers, and loyal customers drive long-term growth. Puzzel's TEI study by Forrester shows that investing in the right technology has far-reaching impacts—from boosting bottom-line profitability to improving customer and employee experience. If you're looking to transform your customer service operations, these findings demonstrate how Puzzel can be the partner to help you achieve that. Are you curious about how we can help your business achieve similar results? Dive into the full report and explore the potential impact for yourself: https://lnkd.in/et6ZxQdc #CustomerExperience #TEI #Puzzel #CX #ROI #SaaS #EmployeeEngagement #Productivity #CustomerSatisfaction

Our AI Chatbot is a finalist for the Data Ethics Award! 🌟 We're thrilled to share that our AI chatbot has been nominated for the Data Ethics Award in Denmark, putting us among just three finalists! This nomination not only highlights the high ethical standards of our product but also our commitment to responsible practices as a company. For us, it’s all about empowering organisations to connect meaningfully with their customers, whether through quick responses, seamless handovers, or always-on support, all without compromising on the standards of data ethics. Stay tuned – the winner will be announced on Friday, November 1. Learn more about the security features of our AI chatbot and how it can boost your customer service here: https://lnkd.in/euNMbNmv #AIchatbot #contactcentre #datasecurity

Retention, Satisfaction, and More with Puzzel It’s not just about the numbers; it’s about better customer and agent experiences. The Forrester TEI study notes how Puzzel can help boost agent retention and enhances customer satisfaction by reducing wait times and empowering agents with real-time insights. With benefits that go beyond costs, Puzzel proves that modern CX tech is a win-win for all. Explore the quantified impact Puzzel can bring to your organisation! https://lnkd.in/eqRDB_Gt #CustomerRetention #AgentExperience #ForresterTEI #Puzzel #CXInnovation

🎉 We’re thrilled that Puzzel’s very own Scott Walker had the privilege of serving as a judge at the Awards International UK Customer Experience Awards, celebrating the incredible achievements and innovations across the CX space. Congratulations to all the winners! 🎉 Curious about how your customer service stands up to industry leaders? Discover your potential with our complimentary CX assessment! This in-depth review benchmarks your performance, offering a clear view on how to elevate your customer experience. What’s included: ✅ Competitive Benchmarking: See how you measure up against competitors and industry standards. ✅ Focused Metrics: Gain insights across essential customer service areas. ✅ Actionable Insights: Pinpoint strengths and uncover improvement areas with the greatest ROI. 👉 Book your free CX assessment with Scott today: https://lnkd.in/e4X4V4qX #CustomerExperience #CX #UKCA24

AI Demystified! Customer Service Bots & Beyond (with a Demo) CX Today’s Charlie Mitchell introduces a beginner’s discussion about contact center AI 🎧 🤖 For this conversation, he’s joined by two industry experts: 🔴 Anders Ruge, a Senior AI Solution Architect at Puzzel 🔴 Martin Hill-Wilson, the Founder of Brainfood Consulting During the video both contact center experts consider: 🔴 The many AI use cases beyond customer-facing bots 🔴 How bots have evolved over the past five to ten years 🔴 Where to start with contact center AI Watch the full discussion 👉 https://lnkd.in/e4SpWcaR #cx #ccaas #ai #artificialintelligence #chatbots

💡 What’s next for AI in the contact centre? Join us on November 20 for Elevate AI, an exclusive session where we’ll dive into the latest trends in AI and how it’s reshaping the customer experience. Learn about the crucial balance between AI and human collaboration, and discover how AI can streamline tasks, reduce workloads, and empower agents to deliver more personalised, meaningful interactions. You’ll hear from Puzzel’s CEO Frederic Laziou, CMO Gabriela Warren and Tobias Winther Troelsen, Chief Analytics Officer, on: ✍️ The latest AI trends shaping the future of CX ✍️ Smart strategies for AI + human collaboration ✍️ Practical tips to streamline operations and empower agents Whether you’re reimagining customer journeys or driving innovation in your contact centre, Elevate AI will provide the tools and insights you need to make it happen. Secure your spot here: https://lnkd.in/d__f_QiA #ElevateAI #CX #AI #CXInnovation

Exciting news! 🚀 We are thrilled to announce that Puzzel has agreed to acquire Capturi, a leader in conversational analytics, automated quality management, and agent coaching! 🎉 Together, we will supercharge our AI capabilities, delivering even better customer experiences while empowering agents with actionable insights to improve performance. This acquisition marks a big step forward in our mission to revolutionise customer service with advanced technology and data-driven solutions. Learn more about how we’ll enhance agent performance, streamline processes, and improve every interaction 🙌 https://lnkd.in/dcggxExd #AI #CustomerService #QualityManagement #ContactCenter #CX #PuzzelXCapturi

278% ROI. €9.5M savings. 6 months payback. 👀 At Puzzel, we’ve always believed in the potential of our CX ecosystem, but seeing the results in the Total Economic Impact™ study by Forrester Consulting, commissioned by Puzzel, has us absolutely thrilled. The study, based on a composite organisation representing interviewed customers, showed that contact centres could achieve significant cost savings, improved agent retention, and a seamless customer journey with our unified CX ecosystem. The composite organisation experienced: ✍️ 278% ROI over three years ✍️€2.4 million in cost savings by moving to Puzzel’s cloud-based contact centre ✍️Significant agent productivity gains of €10.3 million ✍️Payback in ≤6 months We’re grateful to be able to share these outcomes with our community. And for us, it’s not just about the technology—it’s about the real difference it can make for our customers, their teams, and their customers. And with that, we’re excited to keep strengthening our solutions, dedicated to helping even more organisations achieve successful CX. Download the full study to see what Puzzel can do for your organisation here: https://lnkd.in/eHxE67Bx #TEI #TotalEconomicImpact #CXsolutions #CustomerExperience

Calling all CX leaders! Are you ready to shape the future of customer experience with AI? Join us at Puzzel's Elevate AI on November 20th to explore how AI can transform customer journeys, empower your teams, and create more meaningful interactions. Our CEO, Frederic Laziou, and product specialists will showcase how Puzzel's new capabilities, like AI-powered voice, email and chatbots, together with deep customer insights created using Generative AI, can boost your contact centres' ROI. Don’t miss out on this essential event for those ready to lead the AI revolution in CX.

Ready to go beyond buzzwords and dive into the real impact of AI on customer experience? 🫡 Join us at Elevate AI on November 20 for an exclusive session dedicated to exploring how AI is transforming every aspect of customer service - and how you can leverage it to elevate your CX operations. Here’s a sneak peek of what’s in store: ✍️ The latest AI trends shaping the future of CX ✍️ Strategies for balancing AI and human collaboration ✍️ Practical tips on streamlining operations and empowering agents Whether you’re aiming to reimagine customer journeys or looking to boost agent performance, Elevate AI gives you the tools and practical insights you need to drive real change in your organisation. Save your seat today! Register here: https://lnkd.in/eCGtsxSe #ElevateAI #CX #AI #CXInnovation