yayloh

Today is 𝐒𝐮𝐬𝐭𝐚𝐢𝐧𝐚𝐛𝐢𝐥𝐢𝐭𝐲 𝐃𝐚𝐲 and we want to take that opportunity to show you how to reduce CO2 emissions with better return management: ♻️ Our fully digital return process cuts down on paper waste. 𝐖𝐞 𝐬𝐚𝐯𝐞𝐝 𝟑,𝟎𝟎𝟎,𝟎𝟎𝟎 𝐬𝐡𝐢𝐩𝐩𝐢𝐧𝐠 𝐥𝐚𝐛𝐞𝐥𝐬 𝐟𝐫𝐨𝐦 𝐛𝐞𝐢𝐧𝐠 𝐩𝐫𝐢𝐧𝐭𝐞𝐝! 🌱 🏪 Our 𝐫𝐞𝐭𝐮𝐫𝐧 𝐜𝐡𝐞𝐜𝐤-𝐨𝐮𝐭 encourages customers to make returns using low-carbon methods like in-store drop-offs. 📊 Our data analytics platform helps brands reduce return rates. EASY CLOTHES has witnessed a 𝟓.𝟓% 𝐝𝐫𝐨𝐩 𝐢𝐧 𝐫𝐞𝐭𝐮𝐫𝐧 𝐫𝐚𝐭𝐞 since yayloh implementation. Driving a more sustainable commerce has always been in yayloh's core DNA, and we are proud to show the results we achieve with our partners. If you’re running a fashion brand with sustainability in your DNA as well, we should talk! 😊 #ecommerce #sustainability

Last Friday, our CEO, Sophie Aubard joined the 𝐎𝐦𝐧𝐢𝐜𝐡𝐚𝐧𝐧𝐞𝐥 𝐈𝐧𝐬𝐢𝐠𝐡𝐭𝐬 𝐁𝐫𝐞𝐚𝐤𝐟𝐚𝐬𝐭 by IMPACT Commerce to take a deep dive in the 𝐎𝐦𝐧𝐢𝐜𝐡𝐚𝐧𝐧𝐞𝐥 𝐈𝐧𝐝𝐞𝐱 𝟐𝟎𝟐𝟒. The main focus of the event was to show: 🔹 The potential that brands can unlock when they truly integrate online and in-store operations 🔹 What it means to be omnichannel: from in-store or online experience to post-purchase A great example presented is the case study of Matas A/S, a leading Danish retail brand. Peter Hestbæk, Senior Vice President of Digital Sales and Marketing at Matas A/S, delved into the company’s 4 years transformation from a traditional brick-and-mortar store to an omnichannel retail powerhouse. The result? Their online revenue increased by more than 𝟏.𝟎𝐌 𝐄𝐔𝐑 𝐢𝐧 𝐣𝐮𝐬𝐭 𝟒 𝐲𝐞𝐚𝐫𝐬! 🚀 Another remarkable strength of Matas is their loyalty program. 𝟖𝟑% of all Danish women over 18 years old are Club Matas members. 💃 Matas managed to make their customers highly value being part of their loyalty program by: - Delivering them relevant personalized offers - Converting loyalty points into real money discounts 🙏 Thank you Kasper Holst and IMPACT Commerce for the invite and the chance to network with so many industry experts!

EASY CLOTHES 𝐞𝐥𝐞𝐯𝐚𝐭𝐞𝐬 𝐫𝐞𝐭𝐮𝐫𝐧 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐰𝐢𝐭𝐡 𝐲𝐚𝐲𝐥𝐨𝐡! ✨ As we say, "Show, don't tell." Let's spotlight EASY CLOTHES, a leading fashion retailer with over 300,000 orders annually, experiencing impressive growth year after year. Founded in 2014 by Martin Duchesne and Marine, with a dream to combine fashion with affordable prices, Easy Clothes started in a small garage and has grown into a major player in the fashion industry. Here are EASY CLOTHES' results since implementing yayloh: 💸 𝟓.𝟓% 𝐫𝐞𝐝𝐮𝐜𝐭𝐢𝐨𝐧 in return rate by using yayloh return data 🏷️ 𝟓 𝐝𝐚𝐲𝐬 𝐪𝐮𝐢𝐜𝐤𝐞𝐫 refund process with automation ⏰ 𝟐𝟓% 𝐢𝐧𝐜𝐫𝐞𝐚𝐬𝐞 in repurchase rate with a smoothless return process Thank you Alicia Waegemans and Florence Requilé for your trust and collaboration! Link to case study ➡️ https://lnkd.in/dDhDwvqH

Yesterday morning, we had the pleasure of hosting our first Ops & Croissant breakfast event, featuring Johannes Kayser, COO at Ninepine! 🥐☕️ Ninepine has demonstrated impressive growth over the last few years, doubling revenue from 2022 to 2023 and reaching $10,000,000+ turnover. The brand is still growing at a very steady pace in 2024 with a super lean team of 3, and Johannes Kayser shared what the backbone of the brand operations look like: 🔹 𝐊𝐞𝐞𝐩 𝐚 𝐬𝐢𝐦𝐩𝐥𝐞 𝐥𝐨𝐠𝐢𝐬𝐭𝐢𝐜 𝐬𝐞𝐭-𝐮𝐩: they still run their 3PL operations with a single warehouse in Sweden and no return hub, finding it at this stage more effective and cost-efficient 🔹 𝐀𝐥𝐰𝐚𝐲𝐬 𝐜𝐨𝐧𝐬𝐢𝐝𝐞𝐫 𝐭𝐢𝐦𝐞 𝐨𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐲 𝐜𝐨𝐬𝐭: Every time they look at optimizing their set-up, they also consider the complexity it will add for the team and not only the cost savings. Time has a high cost for a lean team. 🔹 𝐌𝐚𝐤𝐞 𝐝𝐚𝐭𝐚-𝐝𝐫𝐢𝐯𝐞𝐧 𝐝𝐞𝐜𝐢𝐬𝐢𝐨𝐧𝐬 𝐪𝐮𝐢𝐜𝐤𝐥𝐲: because the team is so lean, everyone has access to all the information and knows the context (e.g. Black Friday coming up, or ad spend increase in a market), leading to a much faster understanding of data. 🔹 𝐁𝐞 𝐞𝐱𝐭𝐫𝐞𝐦𝐞𝐥𝐲 𝐜𝐨𝐬𝐭-𝐜𝐨𝐧𝐬𝐜𝐢𝐨𝐮𝐬: they look at their tech stack investments following the approach of “what would we always keep even if the company is doing bad?” and they only buy these softwares. E.g. using Google Docs instead of Notion, WhatsApp instead of Slack. The event wrapped up with a presentation about yayloh’s newest feature, return check-out with Budbee box that we just implemented with Ninepine. This feature allows to offer customers greater flexibility by offering different return methods, including in-store returns, helping them maximize refund fees while maintaining a high level of customer satisfaction. 🙏 Thank you, Johannes Kayser, and everyone who attended the event and thank you Inès Ling for the pictures. If you want to be on the list for our next event, please comment below! 👇

Yesterday morning, we had the pleasure of hosting our first Ops & Croissant breakfast event, featuring Johannes Kayser, COO at Ninepine! 🥐☕️ Ninepine has demonstrated impressive growth over the last few years, doubling revenue from 2022 to 2023 and reaching $10,000,000+ turnover. The brand is still growing at a very steady pace in 2024 with a super lean team of 3, and Johannes Kayser shared what the backbone of the brand operations look like: 🔹 𝐊𝐞𝐞𝐩 𝐚 𝐬𝐢𝐦𝐩𝐥𝐞 𝐥𝐨𝐠𝐢𝐬𝐭𝐢𝐜 𝐬𝐞𝐭-𝐮𝐩: they still run their 3PL operations with a single warehouse in Sweden and no return hub, finding it at this stage more effective and cost-efficient 🔹 𝐀𝐥𝐰𝐚𝐲𝐬 𝐜𝐨𝐧𝐬𝐢𝐝𝐞𝐫 𝐭𝐢𝐦𝐞 𝐨𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐲 𝐜𝐨𝐬𝐭: Every time they look at optimizing their set-up, they also consider the complexity it will add for the team and not only the cost savings. Time has a high cost for a lean team. 🔹 𝐌𝐚𝐤𝐞 𝐝𝐚𝐭𝐚-𝐝𝐫𝐢𝐯𝐞𝐧 𝐝𝐞𝐜𝐢𝐬𝐢𝐨𝐧𝐬 𝐪𝐮𝐢𝐜𝐤𝐥𝐲: because the team is so lean, everyone has access to all the information and knows the context (e.g. Black Friday coming up, or ad spend increase in a market), leading to a much faster understanding of data. 🔹 𝐁𝐞 𝐞𝐱𝐭𝐫𝐞𝐦𝐞𝐥𝐲 𝐜𝐨𝐬𝐭-𝐜𝐨𝐧𝐬𝐜𝐢𝐨𝐮𝐬: they look at their tech stack investments following the approach of “what would we always keep even if the company is doing bad?” and they only buy these softwares. E.g. using Google Docs instead of Notion, WhatsApp instead of Slack. The event wrapped up with a presentation about yayloh’s newest feature, return check-out with Budbee box that we just implemented with Ninepine. This feature allows to offer customers greater flexibility by offering different return methods, including in-store returns, helping them maximize refund fees while maintaining a high level of customer satisfaction. 🙏 Thank you, Johannes Kayser, and everyone who attended the event. If you want to be on the list for our next event, please comment below! 👇

🇳🇴 Celebrating a strong partnership with Norwegian sports brand Framsport! Dedicated to delivering unparalleled customer experience, Framsport chose yayloh to streamline their return process. Through this partnership, Framsport customers enjoy: ✨ A seamless return experience 🚚 Real-time return tracking updates 🔄 Greater flexibility in their return options And the implemented features making this happen are: ⚙️ A 100% digital return process 📲 An on-brand tracking page 🏬 In-store returns A big thank you to Rebekka Nyhus Sola, Sondre Olstad, and Paal Kristian S. for choosing to collaborate with yayloh! 🙌

"𝟒𝟎% 𝒓𝒆𝒕𝒖𝒓𝒏 𝒓𝒂𝒕𝒆 𝒐𝒏 𝒂 𝒔𝒘𝒊𝒎𝒔𝒖𝒊𝒕. 𝟓𝟎% 𝒃𝒆𝒄𝒂𝒖𝒔𝒆 𝒊𝒕’𝒔 '𝒕𝒐𝒐 𝒃𝒊𝒈''. Is that really it? If you only get to see this, you might think the product sizes too large and adjust the description accordingly. But yayloh return data has so much more to tell. 💡 The brand found out that the sizing issue only applied to sizes 40, 42 and 44. Interesting, right? “𝑊ℎ𝑦 𝑖𝑠 𝑡ℎ𝑎𝑡?” is the next question to ask yayloh. And with yayloh's 𝐤𝐞𝐲𝐰𝐨𝐫𝐝 𝐚𝐧𝐚𝐥𝐲𝐬𝐢𝐬 𝐟𝐞𝐚𝐭𝐮𝐫𝐞, our merchant found it wasn't actually a sizing issue. Customers returning 40, 42 and 44 sizes used the secondary reason “𝑚𝑎𝑡𝑒𝑟𝑖𝑎𝑙 𝑖𝑠 𝑛𝑜𝑡 𝑠𝑡𝑟𝑒𝑡𝑐ℎ𝑦 𝑒𝑛𝑜𝑢𝑔ℎ” and “𝑡ℎ𝑒 𝑠𝑤𝑖𝑚𝑠𝑢𝑖𝑡 𝑑𝑜𝑒𝑠 𝑛𝑜𝑡 𝑓𝑖𝑡 𝑤𝑒𝑙𝑙 𝑜𝑛 𝑙𝑎𝑟𝑔𝑒 𝑏𝑟𝑒𝑎𝑠𝑡𝑠”. So this is a material issue, not a sizing issue. That is great feedback to share with production to reduce returns going forward and to improve customer satisfaction, all at once. 👉 This is just one real-life example of how brands use yayloh's advanced analytics platform to improve products and reduce return rates. Want to see it for yourself? Book a demo ➡️ https://lnkd.in/d9X9a_fC

🇫🇮 Moi! And just like that, yayloh steps into Finland! We’re thrilled to partner with VIBAe, a Finnish brand that recently won the 𝐒𝐜𝐚𝐥𝐚𝐛𝐢𝐥𝐢𝐭𝐲 𝐀𝐰𝐚𝐫𝐝 by Zalando at the Finnish Fashion Awards. As VIBAe’s experienced tremendous global growth, they felt the need for a more automated yet customer-centric returns experience. Migrating to yayloh, VIBAe now enjoys: 🔄 A stunning 40% lower refund rate 🙌 An off-loaded customer support team 🌍 Seamless cross-border returns These benefits are driven by the following yayloh features and integrations: 🔹 Automated exchanges 🔹 Ongoing WMS & Gorgias Helpdesk integrations 🔹 Automated custom invoices for international returns Heartfelt thank you to VIBAe for trusting us! We can’t wait to help you scale even further.💥

𝐊𝐞𝐲 𝐢𝐧𝐬𝐢𝐠𝐡𝐭 4️⃣ of @PostNord’s e-Commerce Barometer: 𝐅𝐥𝐞𝐱𝐢𝐛𝐢𝐥𝐢𝐭𝐲 𝐎𝐯𝐞𝐫 𝐅𝐫𝐞𝐞 𝐒𝐡𝐢𝐩𝐩𝐢𝐧𝐠 When customers were asked about their priorities when shopping, this was their response: 🔹𝟒𝟓% prioritize free shipping. 🔹𝟓𝟗% value choice of shipping method, even with an added fee. ✨ This highlights the importance of shipping flexibility, which also extends to return shipping! With yayloh 𝐑𝐞𝐭𝐮𝐫𝐧 𝐜𝐡𝐞𝐜𝐤-𝐨𝐮𝐭 𝐟𝐞𝐚𝐭𝐮𝐫𝐞, we allow customers to choose among multiple return options such as: 📌 Drop-off points 📦 Parcel lockers 🏬 In-store returns 🏠 Home pick-up 𝐓𝐡𝐞 𝐫𝐞𝐬𝐮𝐥𝐭𝐬? 🙌 Customers enjoy greater flexibility in their returns 💰 Brands maintain full control over their customers’ return fees Interested? Explore more about our Return check-out here!➡️ https://lnkd.in/diaYSR6w

The 𝟑𝐫𝐝 𝐊𝐞𝐲 𝐈𝐧𝐬𝐢𝐠𝐡𝐭 from the PostNord e-Commerce Barometer is about 𝐁𝐎𝐑𝐈𝐒: 𝐁𝐮𝐲 𝐎𝐧𝐥𝐢𝐧𝐞 𝐑𝐞𝐭𝐮𝐫𝐧 𝐈𝐧-𝐒𝐭𝐨𝐫𝐞. Did you know that SHEIN, an online retail giant, has teamed up with Forever 21 to implement BORIS? 𝐖𝐡𝐚𝐭 𝐚𝐫𝐞 𝐭𝐡𝐞 𝐛𝐞𝐧𝐞𝐟𝐢𝐭𝐬 𝐨𝐟 𝐁𝐎𝐑𝐈𝐒? 💌 Adapting to your customers’ preferences ⚡ Faster refunds 💰 Reduced return shipping costs ⏳ Shorter restocking time 𝐖𝐡𝐚𝐭 𝐝𝐨𝐞𝐬 𝐢𝐭 𝐦𝐞𝐚𝐧 𝐟𝐨𝐫 𝐲𝐨𝐮? That if you’re not yet leveraging BORIS when managing a store, you’re missing out! Partnering with yayloh can help your brand with BORIS implementation, along with other return options such as: 📌 Drop-off points 🏡 Home pick-up 📦 Parcel lockers Curious how we do that? Click here 👉 https://lnkd.in/diaYSR6w