Activeo APAC

📣 Important Update! 📣 Our event, 'Frictionless CX: Optimising your customer journey for an effortless experience', is now a live webinar! Join us on 7 Nov, 11am SGT from the comfort of anywhere. Same great content, same expert insights—now in a virtual venue. ✨ Bonus: The first 20 to sign up will receive a special snack box to enjoy during the session! Don’t miss this chance to learn how to deliver seamless, frictionless customer experiences. 👉 https://lnkd.in/gfhdJj7P Jonathan Mondon, Rosaline Oh, Nora Huin, Vidhi Agarwal, Kiew Peng Lau, Shaun Wang, Ken Tan, Min Xuan Chua, Kristin Lim, Yomma Hendra Putra, Amelia Soon & Ann Loraine Labag #ServiceNow #CSM #CustomerExperience #CX

Ever wondered what it truly takes to lead in the customer experience landscape? 🎙️ Join host Jonathan Mondon as he sits down with our special guest, Bhavin Mehta, in the latest episode of CX Unlocked. With his extensive leadership experience, Bhavin offers invaluable insights on the following key topics: 🔍 Customer-First Approach: Discover how a focus on customer care can help you build a world-class experience. 🏥 Navigating Various Industries: Learn how Bhavin balances regulatory challenges with top-notch customer care in HealthTech, PropTech, and Banking. 🌏 Scaling & Localisation: Understand Zenyum’s strategy for expanding across Asia Pacific while adapting to local nuances. 🤖 AI in Action: Explore how companies can use AI to enhance customer experience and streamline interactions. Bhavin’s expert insights provide a roadmap for anyone looking to excel in today’s competitive market. Watch now: https://lnkd.in/gv_EP_mm Rosaline Oh, Toku & Activeo APAC #CXUnlocked #CX #CustomerExperience #Podcast

Wishing everyone a festive Diwali. May the festival of light bring joy to you and your family! 🪔

What will your Contact Centre look like in 5 to 10 years? 🤔 In our upcoming webinar, ‘Frictionless CX: Optimising your customer journey for an effortless experience’, we’ll dive into expert strategies for future-proofing your contact centre and ensuring seamless customer experiences. Join us on 7 Nov, 11am SGT for actionable insights from industry experts. 🌟 Be the first 20 to sign up and receive a snack box to enjoy during the session! 👉 https://lnkd.in/gfhdJj7P ServiceNow, Jonathan Mondon, Rosaline Oh, Nora Huin, Vidhi Agarwal, Kiew Peng Lau, Shaun Wang, Ken Tan, Min Xuan Chua, Kristin Lim, Yomma Hendra Putra, Amelia Soon & Ann Loraine Labag #ServiceNow #CSM #CustomerExperience #CX

What will your Contact Centre look like in 5 to 10 years? 🤔 In our upcoming webinar, ‘Frictionless CX: Optimising your customer journey for an effortless experience’, we’ll dive into expert strategies for future-proofing your contact centre and ensuring seamless customer experiences. Join us on 7 Nov, 11am SGT for actionable insights from industry experts. 🌟 Be the first 20 to sign up and receive a snack box to enjoy during the session! 👉 https://lnkd.in/gfhdJj7P ServiceNow, Jonathan Mondon, Rosaline Oh, Nora Huin, Vidhi Agarwal, Kiew Peng Lau, Shaun Wang, Ken Tan, Min Xuan Chua, Kristin Lim, Yomma Hendra Putra, Amelia Soon & Ann Loraine Labag #ServiceNow #CSM #CustomerExperience #CX

What if your customers never needed to reach out for help? 🤔 In an ideal world, every interaction with your brand would be so seamless that customers wouldn't have to contact you at all. This is what a frictionless customer experience is all about—making things effortless for them from the start. Curious about how to achieve this? Join us on 7 Nov at 11am SGT for expert tips on creating frictionless customer experiences. Plus, our snack boxes are still up for grabs 🎁 Don't miss out!👉 https://lnkd.in/gfhdJj7P ServiceNow, Jonathan Mondon, Rosaline Oh, Nora Huin, Vidhi Agarwal, Kiew Peng Lau, Shaun Wang, Ken Tan, Min Xuan Chua, Kristin Lim, Yomma Hendra Putra, Amelia Soon & Ann Loraine Labag #ServiceNow #CSM #CustomerExperience #CX

For Bhavin Mehta, handling escalations comes down to three key priorities: 📶 Being on the front lines 💡 Resolving customer issues 🤝 Building empathy Watch our latest podcast with the Managing Director, South Asia at Zenyum, where he shares his hands-on approach to leadership and customer experience. Learn more in the comments below! 🎧 Jonathan Mondon, Rosaline Oh, Toku & CX Unlocked #CXUnlocked #CX #CustomerExperience #Podcast

Ever felt like customer service just doesn’t get you? What if AI could understand your every choice and conversation, making your experience truly personal? Bhavin Mehta, Managing Director, South Asia at Zenyum, explores how AI transforms data into actionable insights for a more personalised customer journey. Watch the full podcast to discover: 🧩 How AI uses past conversations to enhance future interactions. 📈 Why having data isn’t enough—insights are key! 🔗 How AI connects different stages of the customer journey for better service. Intrigued? Check out the full podcast to uncover how you can use AI to personalise your customer interactions. Find the link in the comments! Jonathan Mondon, CX Unlocked & Toku #CXUnlocked #CX #CustomerExperience #Podcast

Property and Facility Managers - Are your phones ringing off the hook with residents/tenants trying to reach you? Optimise the way you receive, track, and resolve feedback with a closed-loop process, powered by our all-in-one case management tool that empowers you to: 📋 Personalise surveys based on your specific needs. 📱 Simplify feedback collection through the use of QR codes in key areas ⏱️ Automatically assign, monitor, and prioritise issues for timely resolution 🔍 Follow up and diagnose issues quickly from one centralised platform Interested in streamlining your condo feedback management system? Reach out to our team to find out more! Ken Tan & Nora Huin #CaseManagement #EnterpriseFeedbackManagement #EFM #FeedbackManagement

What if AI could make every customer experience just as good as yours? How would you stand out then? 🏆 In this episode, Bhavin Mehta, Managing Director, South Asia at Zenyum, shares insights on how AI is set to standardise and enhance customer interactions across the board. Catch the full podcast for insights on these key topics: 🤖 How is AI transforming customer experiences? 📈 How can companies maintain a competitive edge when AI raises the bar for customer service? 🌟 What strategies can you adopt to elevate your customer experience? Tune in to explore how to stay ahead! Link in the comments below. Jonathan Mondon, CX Unlocked & Toku #CXUnlocked #CX #CustomerExperience #Podcast