Customer Contact Week Asia

𝗔𝗜 𝗶𝗻 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲: 𝗧𝗵𝗲 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗲𝘀 At last week 𝗖𝗖𝗪 𝗔𝘀𝗶𝗮 𝟮𝟬𝟮𝟰, Jessie Hoong from novomind APAC sparked a critical discussion: What's AI's Impact on Customer Service after 2 years of ChatGPT? This hot topic remains a key focus for businesses seeking to elevate customer experiences. To keep the momentum going, join Jessie and her colleagues for their first session of the novomind Expert Series: "𝗔 𝗗𝗲𝗲𝗽 𝗗𝗶𝘃𝗲 𝗶𝗻𝘁𝗼 𝗔𝗜-𝗽𝗼𝘄𝗲𝗿𝗲𝗱 𝗠𝗮𝗶𝗹𝗯𝗼𝘁𝘀 𝗮𝗻𝗱 𝗧𝗵𝗲𝗶𝗿 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝘃𝗲 𝗣𝗼𝘁𝗲𝗻𝘁𝗶𝗮𝗹" In this session, moderated by Jessie Hoong, and their German AI and product experts, Jean-Philipp Helmig and Sven Tunnermann, will unveil the game-changing power of using AI mailbots for a fully automated customer support. Date: 𝗝𝘂𝗹𝘆 𝟮𝟲, 𝟮𝟬𝟮𝟰 Time: 𝟰 𝗽𝗺 (𝗦𝗚𝗧 / 𝗨𝗧𝗖 +𝟴) Reserve your seat and unlock the future of AI-powered customer support! ➡️ https://lnkd.in/ek5wBFTU #AI #CustomerService #ChatGPT #Mailbots #Automation #ExpertSeries #novomind

𝗜𝗺𝗮𝗴𝗶𝗻𝗲 𝗶𝗳 𝘆𝗼𝘂 𝗵𝗮𝗱 𝗮 𝗠𝗼𝗿𝗴𝗮𝗻 𝗙𝗿𝗲𝗲𝗺𝗮𝗻-𝗹𝗶𝗸𝗲 𝘃𝗼𝗶𝗰𝗲 𝗮𝘀 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗮𝗴𝗲𝗻𝘁? Or imagine Taylor swift giving you a run-down on your account status or Tom Cruise solving your service grievances? Wouldn't that be nice? Maybe you'll be a little calmer. It might sound like a pipe dream for businesses in the CX space, but guess what—it's already knocking on the door of today's customer service landscape. Totally enjoyed last week's deep dive at Customer Contact Week Asia's 5-hour workshop. We're soaring past incremental upgrades, heading straight to the big and profound final upgrade 😉: AI-driven and.... celebrity-voiced avatars engaging your customers?! Integrate AI with the charm of familiar voices and what do you get? A brand relationship that feels more personal, more engaging, and yes, MORE HUMAN. Many companies are now pushing beyond mundane chatbot interactions and replacing outsourced customer support teams with lively, real-time video calls managed by AI. This creates customer interactions that are much more memorable and resonate deeply with consumer emotions and preferences. Oddly enough, we kicked off the workshop by demonstrating the power of AI to write and respond to customer complaint letters very effectively. We used Delta Airlines as an example, simply because they had rescheduled a flight at the last minute earlier. Little did we know that just three hours later, we would witness one of the greatest airport IT outages globally. This tech mishap drove the discussion in the room, raising questions about whether this is one of the consequences of AI. Interestingly, it wasn’t even a sophisticated outage or a hacking incident. It was just a regular software update that was poorly organized. We’re fully aware that embedding AI into our service strategies brings about a slew of ethical considerations, but we also can’t deny the vast and vivid opportunities it holds. This revolution is not just about efficiency but about redefining connections at a fundamental level. Are you ready to give your customer service the star treatment? If you’re keen to explore AI for your business, message me here on LinkedIn or reach out to robot@finalupgrade.ai 🚀 Thanks for organizing Qinthara Fasya, and shoutout to the attendees Odilia Teo Leana Aidi Jeremy LOK SC Ching Wen Lim Bartholomew Yeo Farihiin Latif Noor Ashikin Abu Bakar Tania Hen

𝗙𝗿𝗼𝗺 𝗖𝗖𝗪 𝗔𝘀𝗶𝗮, 𝘄𝗲 𝘁𝗵𝗮𝗻𝗸 𝘆𝗼𝘂 𝗳𝗼𝗿 𝗯𝗲𝗶𝗻𝗴 𝗽𝗮𝗿𝘁 𝗼𝗳 𝘁𝗵𝗶𝘀 𝗮𝗺𝗮𝘇𝗶𝗻𝗴 𝗰𝗼𝗻𝗳𝗲𝗿𝗲𝗻𝗰𝗲! 🎉 Two incredible days of knowledge sharing, networking, and inspiration! We've explored how to elevate digital capabilities, enhance customer experience, and prioritise agent well-being. Data, simplicity, and AI emerged as key themes, with a strong emphasis on creating "super agents" through data analysis and human-tech collaboration. 💖 We extend our heartfelt gratitude to our Chairperson, Anila Fredericks, and speakers whose insights were invaluable: Bhavani Shankar Mishra, Felicia Cao, Teo Chin Kiat ., Sundar Arumugham, Anupong Tasaduak, Rex Chua, Syarif Lee, Jackson T., Helen Ng, Andrea Linander, Martin Head, Babul Balakrishnan, Philip Joseph, Jiahao Yee , Dominique Rose Van-Winther, Eduardo Imperial, SC Ching, Martin Taylor, Louis LW Teoh, Sanjay Gupta, Jessie Hoong, Saurabh Chandre and Prabhakar Bisen. 🤝 A big thank you to our sponsors for their support: CleanAudio AI, Content Guru, Genesys, GigaML, IGT Solutions, inspiro, NICE, novomind APAC, Talkdesk, and Tata Communications. And to our esteemed attendees and delegates, your presence made this event a resounding success! We hope you've gained new perspectives and actionable insights. Let's continue the conversation and shape the future of #customercontact together. 𝗦𝗲𝗲 𝘆𝗼𝘂 𝗶𝗻 𝗝𝘂𝗹𝘆 𝟮𝟬𝟮𝟱! #CCWAsia #CustomerContactWeekAsia #CX #AI #digitaltransformation

Unleash the Power of AI for Customer Contact! 🚀 Our AI workshops at #CCWAsia were a game-changer! We shattered the AI myths and equipped you with practical tools to transform your customer interactions. From understanding the latest AI trends to implementing real-world solutions, our attendees gained insights to revolutionise their contact centre. We explored everything from building intelligent chatbots to creating personalised customer experiences. Thank you Dominique Rose Van-Winther (Final Upgrade AI) for the interactive sessions! #CCWAsia #CustomerContactWeekAsia #AI #customercontact #innovation 

From satisfaction to advocacy: the ultimate goal! 🚀 Our closing fireside chat with Anila Fredericks (Telstra), SC Ching (Telstra) , and Babul Balakrishnan (Thunes) explored how to turn happy customers into loyal advocates. By focusing on customer lifetime value and implementing best practices, businesses can unlock new growth opportunities. #CCWAsia #CustomerContactWeekAsia #customeradvocacy #customersatisfaction #businessgrowth #contactcenter

Unleashing the power of data for proactive customer engagement! ⚙️ Our session with Jackson T. (FairPrice Group) explored how to leverage machine learning and analytics to predict customer needs, identify potential issues, and deliver personalized support. By harnessing the power of data, businesses can stay ahead of the curve and build stronger customer relationships. #CCWAsia #CustomerContactWeekAsia #dataanalytics #machinelearning #proactivecare #customerservice

Building a B2B self-service powerhouse! 🚀 Our fireside chat with Anila Fredericks (Telstra) and Martin Head (FUJIFILM Business Innovation Asia Pacific) explored how to create exceptional customer experiences through user-centric design, intelligent chatbots, and continuous improvement. By empowering B2B customers with self-service options, businesses can enhance satisfaction and efficiency. #CCWAsia #CustomerContactWeekAsia #B2B #selfservice #customerexperience #AI

Tech + human touch = the ultimate customer experience! ✨ Our session with Dominique Rose Van-Winther (Final Upgrade AI) explored how to blend cutting-edge technology with human empathy for unmatched engagement. We also dived into personal tech tools that can supercharge productivity and innovation. #CCWAsia #CustomerContactWeekAsia #customerexperience #tech #humancentric #innovation

Agile contact centers: the future is now! 🚀 Our session with Syarif Lee (Lazada) explored how to boost efficiency and adaptability through agile methodologies. By breaking down silos, embracing experimentation, and leveraging data, contact centers can deliver exceptional customer experiences. #CCWAsia #CustomerContactWeekAsia #agile #contactcentre #customercentricity

Digital transformation is key to proactive customer contact operations! 🎯 Our session with Rex Chua (Inland Revenue Authority of Singapore (IRAS)) explored how to streamline processes, enhance customer engagement, and foster a culture of innovation. By embracing digital solutions, businesses can deliver exceptional customer experiences and stay ahead of the competition. #CCWAsia #CustomerContactWeekAsia #digitaltransformation #customercontact #innovation