Nautilus Network Solutions

Always a pleasure working with the Champions of Customer Service!

The entire Nautilus team wishes you and everyone you love a warm and joyful Deepavali! During this wonderful festival, we pray that the lights guide your path and provide you the warmth that comes from family, friends, and fulfilment. Happy Holidays! #singapore #malaysia #nautilussip #deepavali

With the year almost closing a lot of businesses today are rethinking their approach to customer service. What tools are worth looking into? And how can these tools benefit their operations? In this article we will be highlighting the features that come with our Nautilus Contact Center Solution. As a fully-cloud based communications system, it eliminates the need and limitations of traditional hardware. This allows businesses to scale and adapt to the needs of their operation while also improving their reach. Read up on it by clicking the link below! #customerservice #contactcenter #nautilussip

After call CSAT surveys are short surveys conducted immediately after a customer interacts with a call center agent or a member of your support team. Its primary purpose is to provide customers a way to assess their experience without losing context. But how can you improve your survey engagements and ensure you get the answers you want, when you want them? Click the link below to find out how! #customerservice #contactcenter #nautilussip #csat #customersatisfaction

🤩 We unveiled our game-changing product innovations at #ZendeskAI Summit: https://zdsk.co/4f06iK5 With our new features, businesses can: 🤯 Automate up to 80% customer requests with omnichannel AI agents, zero AI training needed 😎 Autonomously resolve over 50% of incoming calls with AI agents for voice 😌 Maximize efficiency with a proactive agent copilot, now fully integrated into our AI-powered agent workspace

Thanks to the Auscontact Association for publishing our piece! 🙌 Learn how contact centres in Australia can benefit from a managed service provider and why it's becoming the predominant business model in the IT services sector today. Read the article by clicking the link below! Nautilus Talk #nautilussip #nautilustalk #contactcentre #customerservice #australia #auscontact

Customer service takes many forms. And though a call center and a contact center may sound the same, there's a big difference between them-- and it mostly lies in the channels they cater to. #contactcenter #callcenter #customerservice #nautilussip

Customer service in Australia is dramatically changing. The way brands interact with their customers is undergoing a change that is equally beholden and restricted by technological advancements, and simultaneously increasing customer expectations as a result. But if you think about it, these result in unparalleled flexibility, scalability, and a better customer experience too– results that are too good to let pass. Companies who miss adapting to these innovations will lag behind, while the ones who don’t will end up leading the movement towards great customer support! Read up more on our blog! https://lnkd.in/gXJa4jg4 #nautilussip #contactcenter #australia #hybridwork

Customer service in Australia is dramatically changing. The way brands interact with their customers is undergoing a change that is equally beholden and restricted by technological advancements, and simultaneously increasing customer expectations as a result. But if you think about it, these result in unparalleled flexibility, scalability, and a better customer experience too– results that are too good to let pass. Companies who miss adapting to these innovations will lag behind, while the ones who don’t will end up leading the movement towards great customer support! Read up more on our blog! https://lnkd.in/gXJa4jg4 #nautilussip #contactcenter #australia #hybridwork

At Nautilus, we feel fortunate to be able to count professionals from Malaysia as part of our diverse and vibrant global community. And today marks two special days for our team: Muhammad’s Birthday (Maulidur Rasul) is a time of reflection and peace. As we honor the life and teachings of the Prophet, let’s embrace the values of kindness, community, and compassion—principles that guide us at Nautilus in our mission to bring people closer through communication. Malaysia Day is, of course, more than just a birthday party, marking the country's birth in 1963. It shows how unity can be a powerful factor in itself. Just like how Nautilus bridges teams and customers through seamless cloud communication, Malaysia Day celebrates cultures, regions, and people coming together in a beautiful way. To our team members in Malaysia and across the globe observing these moments, our thoughts are with you. Let’s keep building bridges, innovating, and staying united—because together, we’re stronger. #nautilussip #Malaysia #MalaysiaDay2024 #MaulidurRasul