the Hive Hong Kong

Location Manager (Customer Service, Sales and Admin)

the Hive Hong Kong กรุงเทพมหานคร
the Hive Hong Kong

Location Manager (Customer Service, Sales and Admin)

the Hive Hong Kong กรุงเทพมหานคร
1 เดือนก่อน ผู้สมัคร 69 คน

ดูบุคคลที่ the Hive Hong Kong ได้ว่าจ้างสำหรับตำแหน่งนี้

บันทึก

ใช้ AI เพื่อประเมินว่าคุณเหมาะสมแค่ไหน

รับคำแนะนำที่ขับเคลื่อนด้วย AI เกี่ยวกับงานนี้และคุณสมบัติพิเศษอื่น ๆ

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.

Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.

We are looking for an entrepreneurial, ambitious, personable and business-savvy Country Manager whose values align with our TEAM; standing for Together, Extra-mile, Accountable and Mindful. The Country Manager works closely with the Operations Manager and Head of Operations (depending on the structure of your location and country) to ensure the smooth running of the business and facilities across all locations in the country. The core focus is to deliver and develop an unrivalled member experience by driving the team to put on engaging community events, resulting in partnerships and lasting relationships with members. As leaders, they support, advise and guide their teams to success. They are inspirational and accountable for the performance of the business, their team and themselves.

ADMINISTRAION AND FINANCE

  • Responsible for communication and reporting between the location and the landlord
  • Responsible for all finance such as petty cash, invoicing, receipt of payments and management reports
  • Ensure your team meet the financial deadlines, report accurately and have the knowledge to be able to deliver what is expected
  • Ensure the community team is trained on all required administration and finance tasks required for their job
  • Responsible for ensuring billing is complete and that aged receivables are followed up with minimalising late payments, and ensuring month end finance reporting can be completed on time
  • Responsible for ensuring inventory is complete and ordering is within set budget

Obtain and analyse P&L reports, and conduct variance analysis when required

Member Experience And Operations

  • Always deliver and ensure a personalised, friendly, and high-quality member experience, demonstrating excellent interpersonal and communication skills
  • Develop relationships with members and proactively understand their needs in order to bring ideas and recommendations to the table and create an action plan to exceed the expectations of every member, improving the overall member experience
  • Ensure the community team have the tools and knowledge to adequately solve member-related issues to help foster a collaborative community, train your team and stepping in when needed
  • Identify ways to improve the overall member experience and take on team recommendations, ensuring that improvements are put into action and executed at a high level
  • Ensure all members who are moving in and leaving that their needs are met and exceeded through excellent service and the team have the knowledge to provide the service
  • Responsible for the overall cleanliness and upkeep of the space is up to standard; including basic maintenance, dusting, utensil washing, spot cleaning, cleaning the bathroom, cleaning up spills, keeping the pantry stocked and tidy etc. working with and coordinating the team to deliver exceptional standards
  • Responsible for reporting and following up with the New Projects team regarding maintenance and improvements and ensuring that costing falls in-line with the set budget
  • Drive weekly community initiatives designed to develop connections between members, such as member introductions, events and social media engagement
  • Conduct quality control checks, address and solve issues immediately

Oversee all daily operations of your location (frontdesk services, event planning, social media marketing of the space, etc)

SALES

  • Work with the Country Manager and Sales Lead to ensure that your space maintains a 100% occupancy rate at all times
  • Notify, manage and work alongside internal teams to ensure a high retention rate of current members
  • Develop strategies to drive sales, increase revenue and interest for your location
  • Ensure that all enquiries are followed up on, and that negotiations and closure is taking place
  • Manage the team and take responsibility for actively seeking and following up on leads, a variety of membership sales, packages, negotiations, flex membership sales, private events and closing of deals to meet sales targets
  • Conduct high-quality, informative tours, and ensure that juniors are trained and mentored, providing them with feedback and areas for improvement to ensure every potential member has an exemplary tour and experience
  • Responsible for maintaining the relationship with the landlord of your location, with the support of your seniors


CONTENT AND EVENTS

  • Ensure events are executed to a high level and are related to the community's interests, giving support where needed. Report on member feedback to the Events Team
  • Ensure you and the team is actively driving collaborations and partnerships across a range of different industries and train the team on this process where needed
  • Ensure Community team and Art Department produces event collateral in a timely manner and to a high standard
  • Ensure you and the team update social media pages (IG stories, Facebook posts, etc), create engaging content and attend training needed to complete the task
  • Ensure the event calendar and notice board is regularly updated by the team
  • Attend and support external and internal events, be representative of all locations and be an ambassador of the events by encouraging others attendance


PEOPLE

  • Set SMART personal and professional goals for the team, and assist with training and coaching individuals achieve them
    • Responsible for onboarding, training, developing and reviewing the performance of your team
    • Sit in interviews for your team along with a senior manager, asking questions and giving feedback to conclude to an overall decision
    • Provide your team with essential training, coaching and mentorship to attract, grow and retain a strong and successful team
    • Work closely and coordinate with the People Team to track each team members training and progression
    • Actively work and develop on your own growth to better yourself for you, your team and the business
    • Manage, inspire, support and guide your team to achieve their goals, holding regular one-on-ones and team meetings for clear communication

Requirements

  • Three to Five years experience in a customer-facing leadership position, ideally within sales and events
  • Personable with strong verbal and written communication
  • Exceptionally organised with the ability to multitask
  • Thrives under pressure and solution-oriented
  • University Degree is an advantage
  • Proficient in basic computer skills
  • Good business acumen
  • Prior experience in coworking, real estate, or startup business would be an advantage
  • Fluent in English and Cantonese is a plus


Benefits

WE ARE AN EQUAL-OPPORTUNITY EMPLOYER

We are committed to creating an inclusive, respectful environment that embraces individuality and talents. All appointments and promotions are made on the basis of performance and ability. We are committed to the continued development of our teams' personal skills and business acumen. All team members will be treated fairly and unbiasedly and given every encouragement to reach their potential.

  • ระดับประสบการณ์

    กึ่งอาวุโส

  • ประเภทการจ้างงาน

    งานเต็มเวลา

  • หน้าที่งาน

    ฝ่ายบริการลูกค้า

  • อุตสาหกรรม

    บริการ IT และการให้คำปรึกษาด้าน IT

คำรับรองเพิ่มโอกาสในการสัมภาษณ์ของคุณที่ the Hive Hong Kong ได้ถึง 2 เท่า

ดูบุคคลที่คุณรู้จัก
รับการแจ้งเตือนเมื่อมีประกาศรับสมัครงานใหม่

งานที่คล้ายกัน

ผู้คนยังดู

สำรวจบทความความร่วมมือ

เรากำลังปลดล็อกความรู้ของชุมชนในรูปแบบใหม่ ผู้เชี่ยวชาญเพิ่มข้อมูลเชิงลึกลงในแต่ละบทความโดยตรง โดยเริ่มจากความช่วยเหลือของ AI

สํารวจเพิ่มเติม