15below

This week, our Senior Commercial Account Manager, Mike Blanchard-Heal, Senior Project Manager, Irving Bartlett and Programme Director, Jon Hill had the opportunity to join Lufthansa's IT Supplier Tech Day in Frankfurt! It was great connecting with their team and industry leaders to explore the innovative ways Lufthansa and its partners are driving digital passenger experiences forward. They spoke to the team about deliverability and what can be done to overcome industry challenges in order to support seamless passenger communications. Thank you again to Lufthansa for inviting us to be a part of the day, we're very grateful to have been able to join and look forward to progressing these conversations further. #lufthansa #travelindustry #airlineindustry #passengerexperience #deliverability #automation #customerexperience #aviation #airlines #airlineops

This week we’ve been back in Salt Lake attending the Navitaire, an Amadeus company customer conference for what I think is my 15th year! I was proud to represent 15below with Aleix Tomàs in the opening session this morning, talking about our collective experience implementing Vueling Airlines with the 15below platform on the Navitaire Digital API to help improve their CX during disruptions. #15below #vueling #disruption #paxcomms #cx #saas #navitaire #conference

🎓 We’re at the Brighton and Sussex Careers Fair at the Amex Stadium today - if you're attending, come and say hi to Nisha Gee and Tempany Thomas from our people team, as well as Anita Tsai, who is our current placement student, and Frederick Clarke, who joined us as a graduate and is now a Developer in Support. University of Brighton, University of Sussex #sussex #brighton #sussexjobs #brightonjobs #techjobs #brightoncareers #brightoncareersfair

To help airlines meet ever-changing regulatory changes and enhance the passenger experience, 15below is delighted to have partnered with iCoupon to automate the issuance of digital refreshment vouchers. With many regions adopting standards to enforce passenger rights such as the U.S. Department of Transportation and the EU/UK 261 rulings, airlines are under more pressure to support passengers during acts of disruption.    Our latest case study explores how Ryanair worked with 15below and iCoupon to revolutionise its response to major air traffic control disruptions, allowing them to automate the distribution of more than 175,000 vouchers. iCoupon's CEO Richard Bye had this to say about working with 15below and Ryanair:   “We're thrilled to have such a great partnership with 15below and how fitting that one of the airlines that run through the DNA of both our companies, Ryanair, is the first partner to deploy this smart integration. The results really demonstrate how effective this automated solution is. The combined solution has proved itself a game-changer for Ryanair in their bid to enhance their customer experience, and wouldn't have been possible without the great work from 15below. We look forward to more things to come.”    Find out more here: https://lnkd.in/ekgz54rT #travelindustry #aviationindustry #travel #airlinenews #technology #passengerexperience #travelnews #travelindustrynews #airlinedisruption #customerexperience #flightcompensation #ryanair #icoupon

The October 2024 edition of our monthly newsletter Well-Travelled is ready to read!      This issue includes:  🚀 The announcement of our new partnership with iCoupon, enhancing our capabilities to deliver seamless digital compensation directly to passengers during times of disruption. ✈️ We introduce you to our new customer LOT Polish Airlines. 👋 Meet Rupert Hawkes, one of the longest-serving members of our support team. 🤩 Updates from our first employee conference in Brighton as team members travelled from around the globe to come together. #airlines #travelindustry #customerservice #passengerexperience #travelnews #automation #customerexperience #aviation #travelindustrynews #traveltechnology #deliverability 

🚨 Is your airline prepared for the next IT outage? IT failures aren’t just a risk—they’re inevitable, and the consequences can be catastrophic. In July 2024, the CrowdStrike outage affected over 40,000 flights globally, with Delta Airlines reporting losses of $500 million. But the financial impact is just the start—these failures erode valuable trust, as passengers are left disempowered during critical moments. In our latest blog post, we discuss how agility and personalisation are the keys to maintaining passenger satisfaction during a crisis, and why investing in the right communication infrastructure can make all the difference. Read more to learn: 📢 The critical role of real-time, personalised updates in reducing stress during outages. 🌟 How an agile communication strategy helps protect your reputation in a crisis. 🎯 How 15below’s Always-on Passenger Communications solution keeps communication going, even when systems fail. Read more here: https://lnkd.in/epYdJg8v #airlinecommunications #passengerexperience #travelindustry #customerservice #travelnews #airlinedisruption #automation #aviation #traveltechnology #airlinenews #communication #IToutage

Meet Klaudija Sveciulyte, our Sales Administrator at 15below! Claudia joined us around six months ago and plays a key role in supporting our Commercial Team, ensuring that our customer interactions run smoothly. Before joining 15below, she worked in tech at Uber, which gave her some great insights that she’s already bringing to our team here. When she’s not at work, you’ll usually find Claudia planning her next adventure as travelling is a big passion. Claudia also loves spending time with her miniature sausage dog, Lily, who’s always up to something fun! In the latest edition of our monthly newsletter 'Well-Travelled' we caught up with Claudia to learn about her experience at 15below so far and what she’s enjoyed the most. Every month in the newsletter we speak to a different member of the 15below team. To read more about Claudia and her journey with us, take a read of the September 2024 edition: https://lnkd.in/eWYUedBG Take a look at past editions of 'Well-Travelled' and subscribe here: https://lnkd.in/eTm9iM7y #meettheteam #teamspotlight #companyculture #15below #brightonjobs #travelindustry #techjobs

Hello from Amsterdam!     We're thrilled to be attending the World Aviation Festival at the RAI Amsterdam, and it’s been great reconnecting with so many familiar faces from the airline industry! If you're at the event today or tomorrow, come and say hello to our team at Stand 1.355 in Hall 1.    Thank you to everyone that came to hear our Head of Commercial Al Tredinnick share his insights on IROPS management during yesterday's fantastic panel discussion. It was a great conversation about how the aviation industry can better mitigate disruptions and build resilience to navigate irregular operations. Key topics included the rise of IT-related disruptions, the need for component-driven solutions, and challenges in procurement.    Al will also lead a roundtable discussion today on “How can airlines combine different data sources with AI to effortlessly deliver best-in-class personalisation?"    We're looking forward to another busy day ahead! #travelindustry #airlineindustry #passengerexperience #automation #customerexperience #aviation #airlines #AviationFest #WAF24 #worldaviationfestival #airlineops

🗓️ One week to go! We’re thrilled to be sponsoring the World Aviation Festival again this year! Our team can’t wait to reconnect with industry friends in Amsterdam next week from 8th-10th October. Our Head of Commercial, Al Tredinnick, will be speaking on a panel at the IROPS Summit on 8th October at 10:15, joined by Neil Slaven from easyJet, Marlou Bordes from KLM Royal Dutch Airlines, and Jonna Vermilä-Alajääski from Finnair. They’ll be discussing strategies and proactive measures to build resilience and readiness for irregular operations, including emerging digital initiatives aimed at mitigating disruption. Al will also lead a roundtable discussion on “How can airlines combine different data sources with AI to effortlessly deliver best-in-class personalisation? " We’ll be at stand 1.355 in Hall 1, so come by and say hello to Al, Nicholas Key, Mike Blanchard-Heal, and Elvan Guler. As always, we’ll have comfy sofas and somewhere for you to rest your feet. If you have any questions or challenges you want to discuss, we’ll be happy to help. #travelindustry #airlineindustry #passengerexperience #travelnews #automation #customerexperience #aviation #travelindustrynews #airlines #AviationFest #WAF24 #worldaviationfestival

We’re proud to share that 15below has been recognised as one of the UK’s Best Workplaces in Tech by Great Place To Work UK! This achievement joins our other recognitions this year, including being named one of the UK’s Best Workplaces for Women and for Wellbeing.  Claire Pallett, our People Director, shared her thoughts: “These recognitions from Great Place to Work reflect our dedication to fostering an environment where all team members feel valued and empowered. We believe in the importance of representation, and we continually strive to provide opportunities for growth and development for all. We are committed to maintaining this high standard and making 15below an even better place to work. Our journey doesn’t end here; we are constantly looking for ways to improve and support our team.”    Learn more here: https://lnkd.in/ekvDXCAZ Want to hear more about what it’s like to work at 15below and the working environment that we offer? Take a look at our website - https://lnkd.in/eRPTedi9   #UKBestWorkplaces #15below #GreatPlaceToWork #UKBestWorkplacesInTech #GPTWcertified #inclusiveworkplace #brightonjobs #flexibleworking #brighton #travelindustry #techjobs #techbrighton #recruiting