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EQ Bank | Equitable Bank 💕LOVE their customers. Discover how they increased their #TrustMetric and #NPS with Adoreboard 👇 https://lnkd.in/dSefX-4e #CustomerExperience #NPS #CX #NetPromoterScore #CustomerSuccess #Trust

This Friday I'll be chatting with Bill Tierney ✈️ Vice President of Customer Experience & Analytics  Southwest Airlines 🛫 along with Alex Genov for our latest episode of Trust Builders: The Podcast for CX, EX and Marketing Professionals Southwest Airlines are known as the masters of business strategy, pioneered approaches to making flying more accessible in the 70's to now setting the standards for quality and efficiency. Today, they've evolved … and yip you get some the of the best priced airline seats, but it also importantly provides services that anticipates customer needs everything from tracking you're baggage on your phone (who would have thought!), bringing 2 bags for free on every flight and open seating… amongst many other crowd pleasing benefits! What's most enduring about Southwest Airlines is the ideas of how to treat customers and employees set by founder Herb Kelleher. Anyone who has spent time with Herb & Bill has had over a decade career at Southwest knows that these values underpin ‘doing the right thing’ for customer and employees is what powers their success. Known as the Golden Rule and put simply it’s treating others with respect. I’ve had the oppportunity to meet Bill in person and learn first hand about Southwest Airlines success routed in the Golden Rule and how analytics & insights have been key to evolving the customer and employee experience. At the moment we’ve hundreds of people signed up to join the conversation with Bill this Friday at 9:30am Central Time (7:30am Pacific, 10:30am Eastern, 2:30pm UK) and you can also sign up with the link in the comments.

Are you going to Fintech Talents in London? 👋 Say hi and connect with Chris Johnston to talk Consumer Duty, #AI & Customer & Employee experience 🤓

Great to feature in the Fathom4sight Canada #FinTech partnership list with EQ Bank | Equitable Bank - putting customers first and building #trust 💕🙌 Thanks (Jeet) Surinderjit Kaur Bhatti and team for including us. #CustomerExperience #CustomerDuty #CustomerOutcomes #Banking

10 days to go! Upgrade Your #CX: Crafting First Class Customer Journeys w/ Bill Tierney ✈️ VP of Customer Experience & Analytics @ Southwest Airlines

Happy Friday everyone! 🥳 If you missed our 30mins with Healthscope yesterday, here's the replay. Lots of practical #PatientExperience tips and takeaways Enjoy! #Healthcare

💕Sharing is caring💕 Join our #Healthcare #special on #Patient #Experience and outcomes. Tips & takeaways that can be applied to almost every industry. Come join us! #PatientExperience #Health #Hospitals #NHS #PatientOutcomes #CustomerExperience #EmployeeExperience

Our #PatientExperience special will be live in 10 minutes. Do come join us 🤗

Anita Hodge, National Patient Reported Experience and Outcomes Manager for Healthscope, took the time during a recent family visit to the UK to share best practice on patient experience at the NHS Confederation’s #NICON24 conference as well as the role of #ArtificialIntelligence in improving healthcare and patient experience. It was a great day with lots of learnings and knowledge share. Kudos to everyone involved in putting on such an important event 🙌

💕 After a fab session NHS Confederation's #NICON24 talking "#AI in Health and Care" with Dell Technologies Arshad Farhad, Healthscope's Anita Hodge joins us today for "Transforming Patient Experience: Practical Tips & Metrics"; 30 minutes jam-packed with #PatientExperience insights. 🤗 Join us today at 4pm UK time on Linkedin Live 🤗 #Healthcare #PatientOutcomes #PatientEngagement