coeo | UK

Reflecting on a fantastic week for Collaboration Network following our Annual Conference & Awards Ceremony which took place on Wednesday, where we hosted 180 Members for a full day of learning, sharing best practice and building new connections - as well as celebrating the success of Members through our awards programme. There’s too many people to thank, but I’d like to say a big thank you to our guest speakers, Anastasia Vinnikova (MCIPD), Lisa Connell, Sabina Onwuka, Scott Hardiman, Dr Elizabeth Blakelock, Natasha Jane Dickinson, Laura Clark, Claire Athey, Charlotte Hall, Lauren Long, Charlie Gluckman, Katy Brown, Ross Sleigh, DeAnna Avis 🌟, Martin Hill-Wilson, and Maria Vidler CEMAP DIPRBCB. Thank you to our Annual Partners and Exhibitors from Aptean, Equiniti, Square 4 Partners, BSI, coeo | UK, and Elephants Don't Forget. Thank you to Gary Langwith, and to my team members Mark Bailey, Jess Roberts, and Oliwia Cebulla. Congratulations to our award winners across a plethora of categories: ⭐️ NFU Mutual ⭐️ Lowell ⭐️ SNG (Sovereign Network Group) ⭐️ Anglian Water Services ⭐️ Kidney Care UK ⭐️ Yorkshire Building Society ⭐️ Citizens Advice ⭐️ OVO ⭐️ Three Hands ⭐️ NatWest Group ⭐️ Ageas UK ⭐️ TellJO ⭐️ E.ON Next ⭐️ Close Brothers ⭐️ Cadent Foundation And finally, a huge thank you to everyone who attended and contributed to the day. Collaboration over competition. Together, we can go further. #collaboration #thankyou

Yesterday, at coeo UK we had the pleasure of attending the Collaboration Network Annual Conference & Awards Ceremony. Represented by our Sales Director Peter Gent and Business Development Manager Alfie Slark, the event was a fantastic day filled with insightful discussions and case studies covering important topics like Vulnerability, Economic Abuse, and Mental Capacity – all crucial to shaping the future of customer engagement and credit management. From panel discussions to power talk sessions, we took away invaluable learnings on improving customer experience, regulatory changes, and ways to foster better mental health in the workplace. It was also inspiring to see many of our peers recognised at the awards ceremony. 🏆 A huge thank you to The Collaboration Network for hosting such a well-rounded event – we’re excited to take what we’ve learned and continue pushing the boundaries of credit management innovation! #CreditManagement #CustomerExperience #CollaborationNetwork #Innovation #CoeoUK #BusinessGrowth

🎉 Supporting Macmillan Cancer Support! ☕🍰 This morning, the coeo UK team are excited to be participating in the Macmillan Coffee Morning, an event that has been bringing people together across the UK since 1990 to raise crucial funds for Macmillan Cancer Support. At coeo UK, we’ll be enjoying a morning filled with tea, coffee, cakes, and a raffle – with all proceeds going directly to support Macmillan’s incredible work, helping the 3 million people living with cancer across the UK. If you'd like to join us in making a difference, we invite you to support this wonderful cause by contributing to our fundraising efforts. Every donation, big or small, will help Macmillan continue providing life-changing support from diagnosis through treatment and beyond. ➡️ Donate here: https://lnkd.in/eGprVjbQ A huge thank you to everyone involved and to all those supporting this fantastic cause. Together, we can make a real impact. 💚 #MacmillanCoffeeMorning #CancerSupport #coeoUK #Fundraising #MakeADifference

Our second utilities roundtable of the year is now underway at the Centre of Innovation, Engine Shed Bristol! This gathering brings together thought leaders and innovators from across the utilities sector to address some of the most critical challenges facing the industry. We’ll be diving into key topics, including: ✅ The reintroduction of PPM forcefits ✅ Balancing complaints with collections ✅ Best practices for selecting and deploying tech and data ✅ Navigating regulatory issues, with an open mic session for discussion At coeo UK, we’re committed to driving industry progress by facilitating conversations that help shape the future of collections. We look forward to the valuable insights and actionable takeaways from today’s event! #coeoUK #Utilities #Roundtable #Innovation #Tech

We’re delighted to announce that our very own Senior Operations Manager, Andrea Jackson has been shortlisted, for a second year running, as a finalist for Team Leader of the Year at the prestigious 2024 Women in Credit Awards, sponsored by 4most! Andrea’s exceptional leadership and her contribution to both our team and the wider organisation have had a tremendous impact, and we couldn’t be prouder to see her efforts recognised on such a prominent stage. The Women in Credit Awards, hosted by Credit Strategy, highlight the incredible achievements of women across the credit and financial services industries. These awards celebrate empowerment, connection, and inspiration, and we’re honored to see Andrea among this year’s finalists. The awards ceremony will be held on 9 October 2024 at the Hilton Deansgate in Manchester. Best of luck, Andrea! We’re rooting for you every step of the way. 🌟 #WomenInCredit #WiCAwards #Finalist #coeouk #creditstrategy

Looking forward to chairing the 2nd coeo | UK Utilities round table later today at the Engine Shed in Bristol. A very suitable location given that it is home to much of the innovation coming out of the region. Lots of collections hot topics to cover with the industries brightest. KPIs across the whole journey Collections and complaints Tech and data As well as an open mic session on regulation and the impact it has on what we want to do. See you there. #utilities

Last week's 2024 Credit Services Association Awards proved another huge success, where we were proudly represented by our new CEO, Phil McGilvray, at the iconic St George’s Park, home of the England National Football teams. Phil was joined by our Head of Compliance, Hannah Hewitt, as they celebrated the innovation, dedication, and hard work of professionals across the debt collection industry. Phil had the opportunity to engage with industry leaders and share insights on the future of the debt industry. Reflecting on the event, he said: 🗣️ "It was great to join fellow professionals to discuss and debate how to make our industry even better. It's exciting times for the debt industry and for coeo, as we embrace Consumer Duty and leverage AI to drive better outcomes for our clients and their customers. The highlight of the event was not only hearing fabulous stories from football legend Kevin Keegan, but also receiving an award recognising the fantastic quality and knowledge of coeo's frontline customer service agents. Well done, team!" Huge congratulations to our incredible team for scooping third place in the CAI Award (>100 collectors) award! 👏 #coeoUK #coeo #ukccc #csaawards

We're looking forward to Utility Week's Consumer Vulnerability & Debt Conference 2024 which takes place tomorrow in Birmingham https://bit.ly/44SMq7M A big thank you to our headline sponsor Experian, co sponsors coeo | UK and Sopra Steria, and our exhibitors; Cadent Gas Limited, Capita Digital Mover, Data On Demand , MIL Collections Limited, Money Advice Trust, Perch Group and TellJO We look forward to seeing you tomorrow! #vulnerabilityanddebt #Conference

The MALG #SouthWest Regional Members Meeting on Thursday 3 October will be held at Bristol Water's premises, Bridgwater Road, #Bristol BS13 7AT. The theme of the meeting will be #AutumnBudget Predictions with speakers Richard Grinham (MCICM) of coeo | UK on ethical #collections, richard yates of Citizens Advice Banes on #incomemaximisation, Chelsea McDonagh of The Young Foundation on careers in #socialresearch, and Suzanne Wigmore of Wiltshire Citizens Advice on Household Support Funds. There will also be a group session on Budget Priorities: https://bit.ly/3ri0GUM

Certainly a face for radio!! Looking forward to some excellent conversation and debate at the home of cricket!!