Credit Services Association

The CSA is pleased to be a supporting organisation of the SmithNovak NPL Global summit. The 6th edition of the event will be held on 2-3 October 2024 in London. To learn more about the event click here: https://lnkd.in/e62MJcRa

Following on from my #Samaritans post, it's also nice to come back and all the hard work for the upcoming #ukccc has been done...(jokes😉). Still plenty to do, however, if you are keen to come along to Hilton at St George’s Park, Midlands Conference Venue on 12 September, and want to stay over for the night to maximise your #networking opportunities (and you might even catch a glimpse of one of the #england #football #teams ⚽), I'd get in touch with the team (Mark Buckley) now because we are about to #sellout #conference #tradeassociation #csalearning #csaawards

The UKCCC 2024 in association with Data on Demand, the flagship event for the collections and debt purchase sector, is only four weeks away and bedrooms are about to sell out. Staying overnight at the venue before or after the event will maximise your networking opportunities. Book your tickets now via the link below: https://lnkd.in/eJVnc4HY #ukccc #csaawards

The UKCCC 2024 in association with Data on Demand, the flagship event for the collections and debt purchase sector, is only four weeks away and bedrooms are about to sell out. Staying overnight at the venue before or after the event will maximise your networking opportunities. Book your tickets now via the link below: https://lnkd.in/eJVnc4HY #ukccc #csaawards

It's only one day until the free 30-minute TCN CSA Supplier Member webinar titled "How tools such as Speech Analytics & Work Force Engagement can help support employee retention". To sign up to the webinar click the link below:   https://lnkd.in/eAdBsUpG

The CSA has launched a new online training module - Cybersecurity for Financial Services.   Intended to assist staff within member firms to understand the risks and steps that can be taken to guard against cyber attacks, the module covers a look at historical #cybersecurity breaches in the financial sector, explains the different types of cybersecurity attacks and where/how they take place and what we can do to prevent these attacks.   To learn more about the Cybersecurity for Financial Services online training module, or any of our other online training products, please click the link below.   https://lnkd.in/eb_WB4Wh #csalearning

The UK Credit & Collections Conference (UKCCC) is just over a month away and we have plenty of news to share, from new speakers added to the already packed programme, to updates about the Gala Dinner and CSA Awards including awards finalists and evening entertainment.   Don’t miss out on any important news; sign up for our events updates using the link below and get all the latest information delivered straight to your inbox. https://lnkd.in/dEsAYTj8 #ukccc #csaawards

We are pleased to reveal the finalists for the 2024 CSA Awards to be held as part of the UK Credit & Collections Conference Gala Dinner on 12 September 2024 at St George's Park, Burton. Congratulations to all finalists, and thank you to all who entered the 2024 CSA Awards.   CSA Awards 2024 finalists:   Merit Award (Vulnerable customers): ▪ Samuel Lucas (ARC (Europe) Limited) ▪ Stefanie Kusznierski (Oriel Collections)   Merit Award (Customer engagement): ▪ Danielle Tully (ARC (Europe) Limited) ▪ Hannah Clark (Mortimer Clarke Solicitors )   Employer award for ESG & diversity in the workplace: ▪ Lowell ▪ PRA Group (Nasdaq: PRAA)   CSA team award: ▪ Aberdein Considine – Lender Services Practice Group ▪ Lowell Financial Customer Engagement Centre ▪ Mortimer Clarke Solicitors Compliance and Quality Team ▪ The Operations Team (Restons Solicitors) ▪ TCN’s UK Team ▪ ZZPS Limited   CSA innovation award: ▪ Cabot Financial ▪ CDER Group ▪ Phillips & Cohen Associates, Ltd. and Nationwide Building Society ▪ Lowell ▪ Sopra Steria ▪ Verify - A Perch Group Company   Kim Macmillan award for skills & training: ▪ Talent & Learning Team (Aldermore Bank) ▪ Danielle Rhodes (Lowell) ▪ Learning and Development Team (MoneyPlus)   CAI <100 Collectors: ▪ Bluestone Consumer Finance Limited ▪ bpo Collections Ltd ▪ CCI CREDIT MANAGEMENT LTD (CCICM) Limited ▪ CCSCollect ▪ coeo | UK ▪ Lantern Debt Recovery Services ▪ Oriel Collections Ltd ▪ QDR Solicitors Limited ▪ Redwood Collections Ltd ▪ Restons Solicitors Limited   CAI >100 collectors: ▪ Advantis Credit Limited Credit Ltd ▪ Ardent Credit Services Ltd, a Phillips & Cohen Associates Company ▪ CreditLink Account Recovery Solutions Ltd ▪ Link Financial Outsourcing ▪ Moorcroft Group ▪ PRA Group (Nasdaq: PRAA) ▪ Student Loans Company ▪ UK Search Limited #csaawards https://lnkd.in/drCeB_Mi

Today (31 July) marks one year since the implementation of the FCA's Consumer Duty, and sees the rules begin for closed products/services.   The CSA supported members ahead of implementation for ‘live’ products and services last year, and has continued to provide guidance and materials. One such resource - also available to non-members of CSA - is the Consumer Duty online training module.   This module offers users an interactive and accessible learning resource to assist with their understanding of the Consumer Duty and how it can be applied in their role.   The user works through the module online at their own pace through a mixture of video content and interactive elements.   To learn more click here: https://lnkd.in/gwf3CgNv

The UK Credit & Collections Conference 2024 (in association with Data On Demand ) has a packed programme, bringing together professionals from across the collections and debt purchase sector to discuss the most pressing issues faced by firms and their customers including speakers such as:   Liam Halligan - Economist (The Telegraph) Jonathan Phelan - Head of Department - Retail Lending Supervision (FCA) Pippa Crerar - Political Editor (The Guardian)   To view the full UKCCC programme click the link below: https://lnkd.in/guvW7ZE   To book up for the UKCCC programme, including breakout sessions (sponsored by Sopra Steria), click the link below: https://lnkd.in/eJVnc4HY