Daktela UK & Ireland

Counting down the days... We're excited to be back at this year's Call & Contact Centre Expo UK as: 🏆 Platinum Event Sponsor 🎓 Training Zone Sponsor, with excellent sessions by The Forum 🎉 Host of the Aftershow Party! 🎤 Plus join our seminar on day one: AI for CX: 𝘌𝘷𝘰𝘭𝘶𝘵𝘪𝘰𝘯, 𝘕𝘰𝘵 𝘌𝘹𝘵𝘪𝘯𝘤𝘵𝘪𝘰𝘯 with our UK MD, Samantha Haylor ⏰ 11:40–12:10 | Customer Experience Transformation Theatre If you haven’t already, register for free in the link below and visit our stand next to the Training Zone—we promise a little something different to help you “evolve” your customer experience! 🦖 📸 #CCCExpo24 #CallCentre #ContactCentre #CX #AI #CallCentreEXPO #CustomerExperience #Innovation #TechTrends #RegisterNow #CallCentre #ContactCentre ROAR B2B

🤘 Teamwork makes the dream work! 🤘 Last night, some of the UK team came together for a great night out, hosting our Global Support Manager, Radim Feču, from Prague 🇨🇿 and celebrating Lauren Jones’ 3-year anniversary with Daktela! 🎉 To mark these special occasions, we gathered at a cozy, family-run pizzeria in the heart of Chester. The food was incredible, and the company was even better! 🍕 🍻 Here’s to many more great moments like this! #TeamDaktela #WorkAnniversary #Celebration #Teamwork #DaktelaFamily #LifeAtDaktela Samantha Haylor, Shaun Holmes, Thomas Foran, Nicola Kemp, Blake Evison, David McDermott, William O'Shea-Metcalfe, Steve McSherry, Graham Bunting

🧠 What is a Knowledge Bot? 🤖 Are you ready to transform how your customers and teams access information? With our AI-powered Knowledge Bot, built on ChatGPT and engineered by Daktela's AI team, you'll have a 24/7 expert trained on your business FAQs, documents, and website content. Here’s what it can do: ✅ Act as a 24/7 helpdesk for your customers ✅ Learn your knowledge base and FAQs to deliver expert responses ✅ Provide accurate, fast answers and links to relevant resources ✅ Communicate in any language, breaking down barriers to service Whether you’re enhancing customer support or empowering your team with instant access to knowledge, the possibilities are endless. 🌟 Transform your customer service today with a tool built for the future! Book a demo on our website. #AI #CustomerService #KnowledgeBot #ChatGPT #Automation #Daktela

🧠 What is a Knowledge Bot? 🤖 Are you ready to transform how your customers and teams access information? With our AI-powered Knowledge Bot, built on ChatGPT and engineered by Daktela's AI team, you'll have a 24/7 expert trained on your business FAQs, documents, and website content. Here’s what it can do: ✅ Act as a 24/7 helpdesk for your customers ✅ Learn your knowledge base and FAQs to deliver expert responses ✅ Provide accurate, fast answers and links to relevant resources ✅ Communicate in any language, breaking down barriers to service Whether you’re enhancing customer support or empowering your team with instant access to knowledge, the possibilities are endless. 🌟 Transform your customer service today with a tool built for the future! Request a demo on our website today! #AI #CustomerService #KnowledgeBot #ChatGPT #Automation #Daktela

What does it mean to be a Daktelian? At Daktela, life is all about discovery, teamwork, and reaching new heights together. 🧭 Our journey may take unexpected turns, but that’s what makes it exciting! Every day brings the chance to: 🚀 Innovate: We don’t just play the game; we reimagine it. Constantly learning & evolving 🤝 Collaborate: We believe the best ideas come from working together & supporting each other 🌱 Grow: Both personally & professionally, we're always aiming for the stars ⭐ 💬 Clear Communication: Whether it's across departments or continents, we keep the conversations flowing 🎉 Team Spirit & Fun: It’s not just about the finish line, but having fun along the way! Being a Daktelian means being part of a team that values curiosity, creativity, and fun every step of the way. Find out more about the history of Daktela and our culture, see the link in the comments👇 #LifeAtDaktela #Teamwork #Innovation #DaktelaCulture

✨ It's a game changer... ✨ Did you know that Daktela was originally designed for Contact Centres? 🌟 But here’s the twist—it’s so much more than that! Whether you're in retail, finance, healthcare, or any other industry, Daktela is a powerful tool that unifies all your communication channels—calls, emails, SMS, and webchats—into one easy-to-use platform. 🤹♀️ No more juggling multiple windows or platforms! Streamline your support, work smarter, and impress your customers with every interaction. 💪 And that's not all... With our mobile app, you can stay connected and responsive wherever you are. Ready to transform your customer experience? 🚀 Check out our bespoke pricing and book a demo on our website today! #CustomerExperience #UnifiedCommunications #Daktela #BusinessGrowth #ContactCentre #CX

☀ Summer Office Challenge: Friendly competition, and lots of laughs! ☀ Some of the Daktela UK team took part in our very own Summer Office Challenge – a series of creative and energetic activities that highlighted our agility, teamwork, and innovation. 😉 From Lego Tower Building and Post-it High Jump to Paper Plane Racing and the thrilling Chair Spin contest - the energy was high, and the laughter was contagious! It’s moments like these that remind us how essential teamwork, fun, and a dash of friendly rivalry are to our company culture. Whether in the office or when supporting our customers, we always strive for excellence. Check out the video below to see some of the best moments in action! Samantha Haylor, Steve McSherry, Lauren Jones, Thomas Foran, Shaun Holmes, David McDermott, William O'Shea-Metcalfe, Graham Bunting, Nicola Kemp #TeamDaktela #OfficeChallenge #TeamBuilding #CompanyCulture #LifeAtDaktela

⭐ Your Experience Matters: Share It on G2! ⭐ As we prepare for the upcoming G2 Fall / Autumn 2024 reports, your feedback is more important than ever! Regular, up-to-date reviews make all the difference. We’re so grateful for all the incredible reviews our customers have shared so far, leading to this amazing recognition. Now, we need your help once again! 🙌 Please follow the link in the comments to leave your review! 🙌 Your feedback helps guide potential customers and drives the team at Daktela to keep delivering excellence. We really appreciate your support 🙏 #CustomerReviews #G2Reviews #FeedbackMatters #CustomerSuccess #ContactCentre #XCaaS #CCaaS #UCaaS #CX

Struggling to keep track of all your communication channels? With Daktela, it's simple: everything is in one place! 🌐 Our unified communications platform brings together Phone, Email, Webchat, WhatsApp, SMS, Facebook Messenger, Facebook Comments, Instagram, and Viber in one place. ➕ It also syncs effortlessly with your CRM (or you can use ours if you don’t have one). No matter how your customers reach out, you’ll have a complete history of every interaction right at your fingertips. 📲💬 Simplify your customer communications, keep everything in one view and deliver excellent customer service with Daktela. Get in touch for more information and a bespoke demo for your business 👋 #UnifiedCommunications #CustomerExperience #CRMIntegration #Daktela

Communicate for Success: 7 Steps to Choosing Communications that Grow with Your Business Selecting the right communication tools isn't just about today—it's about anticipating tomorrow's growth. 📈 Our latest blog post from our CEO, Jiri Havlicek, guides you through choosing tools that adapt as your business evolves. From defining your needs to seeking scalable solutions, we cover everything you need to ensure your communication platform grows with you. 🌐📞 Learn about the importance of integration capabilities, ease of use, security features, cost evaluation, and the value of reviews and testimonials. By following these tips, you can ensure your communication infrastructure supports your business’s growth seamlessly. Discover how to future-proof your business communications with scalable, user-friendly, and secure tools. Read the 7 steps here: 👉 https://lnkd.in/eeepkQ9J #BusinessGrowth #CommunicationTools #ScalableSolutions #FutureProofing #TechInnovation #BusinessStrategy #Leadership #CEOInsights #DigitalTransformation #CustomerSuccess #BusinessDevelopment #TechTrends #EnterpriseCommunication #SmallBusinessTips #StartupSuccess