Elephants Don't Forget

Celebrating a fantastic 1-year anniversary with RAC Motability! 🎉    Yesterday, our very own Jo Capleton joined in on the fun, chatting with the team and enjoying a day full of Nelly-themed games and prizes. Special thanks to Mike Tapper, Jodie Smith and Maxine Raybould from RAC Motability for putting on a great event to get everyone re-engaged and for your continued partnership and enthusiasm. Here’s to many more successful years with Clever Nelly! 🐘 #CleverNelly #CustomerSuccess #Celebration #AI #KnowledgeRetention #EmployeeCompetency

🌟 Excitement is in the air for the Contact Centre Network NI (CCNNI) Awards on 13th November in Belfast! 🌟 As headline sponsors, our CEO and co-founder—Adrian Harvey—will be proudly presenting four awards: Senior Leader of the Year, Customer Contact Leader of the Year, Business of the Year, and the People & Culture award. #CCNNIAwards2024 #ElephantsDontForget #AwardsCeremony #HeadlineSponsor

🎉 Proud to celebrate our award-winning partnership with Volvo Car Financial Services UK Limited! Mike Lucia, Head of Learning & Development at VCFSUK, shares how their innovative use of Clever Nelly has redefined their approach to compliance training—shifting from traditional single-point testing to daily knowledge reinforcement. This shift has earned them industry recognition, recently winning Digital Innovation of the Year (Back Office) at the European Motor Finance Awards! 🏆 As Mike explains, this award reflects the transformative impact of Clever Nelly on learner engagement and sustained knowledge retention. #AwardWinning #Innovation #Compliance #AI #CleverNelly #LearningTransformation #SAFTesting #MotorFinance #EuropeanMotorFinanceAwards #CarFinance #SAFEquivalency

Live Webinar | Complaint Handling: Meeting Regulatory Requirements, Exceeding Customer Expectations 🗓️ Tuesday, 5th November | 11:00 AM (GMT) | 60 minutes As complaint numbers rise and escalations to the Financial Ombudsman Service hit a 10-year high, many firms are looking for practical ways to improve their complaint handling practices. Join Adrian Harvey (CEO at Elephants Don't Forget), Tom Jeffery (Operations Director at Square 4 Partners), and Martin Canwell (Account Manager at Aptean Respond) for an insightful discussion on how leading firms are reshaping their complaints operating model to enhance the customer experience while meeting regulatory requirements. Key discussion points include how to:  - Catch more gaps and weaknesses in your complaints operating model before regulators feel the need to step in. - Pinpoint where, how, and where your firm can reduce FOS referral rates. - Achieve both speed and quality in first-point-of-contact resolution.   - Identify priority areas that demand attention to strengthen your firm's approach to complaint handling. Register now: https://lnkd.in/e9QXz9H7 #ComplaintHandling #ConsumerDuty #CustomerExperience #Webinar #Compliance #RegulatoryExcellence #ElephantsDontForget #Square4 #ApteanRespond 

Check out what Phillips & Cohen Associates' (PCA) Training Manager, Mark Williams, has to say about Clever Nelly! In the collection industry, quality assurance, compliance, and delivering a great customer experience are non-negotiable. Thanks to Clever Nelly, PCA's agents can focus on the crucial details—whether it's file maintenance or end of call responsibilities—leading to visible results and boosting agent confidence on a daily basis. Watch the full spotlight from PCA here: https://lnkd.in/eVdECKvN #CustomerTestimonial #AI #CollectionIndustry #Compliance #CustomerExperience #AgentPerformance #CleverNelly #ElephantsDontForget #PCA

Customer Vulnerability: Your Questions Answered 💬 We are excited to share our latest release: a comprehensive Q&A guide from our successful August roundtable webinar, held in collaboration with FWD Consulting, MorganAsh, and Collaboration Network. With over 200+ questions submitted by professionals across financial services—from Compliance Leads to Heads of Operations—this guide dives into 10 chapters covering key topics such as: 🔍 Data, MI, and systems ⚖️ Risk management 📊 Outcome measurement 🤝 Customer support Whether you're working to meet #FCA expectations, identifying vulnerable individuals, or implementing effective support strategies, this guide offers valuable insights to help you navigate the complexities of customer vulnerability in financial services. 🔗 Access the guide here: https://lnkd.in/dxAFyPdC With thanks to our experts: Andrew Gething - Managing Director at MorganAsh Martin Grimwood - Director of Research at FWD Consulting Mark Bailey - Director & Co-Founder at Collaboration Network Adrian Harvey - CEO at Elephants Don't Forget #CustomerVulnerability #FinancialServices #Compliance #RiskManagement #CustomerSupport #QuestionandAnswer #ConsumerDuty #VulnerableCustomers #Vulnerability #RiskManagement #CustomerSupport #Data #MI #ManagementInformation #OutcomesMeasurement #CustomerOutcomes

🛡️ October is Cyber Security Awareness Month!   At Elephants Don't Forget, we understand that employees are the first-line of defense against cyber threats. To help businesses build employee competence and minimise risk, we've put together The Cybersecurity Checklist—a guide to strengthening your team’s ability to protect your organisation.   Key highlights include: - How to empower employees to recognise and prevent cyber threats - Practical steps to reducing human error - Building a security-first culture   Download the free e-guide here: https://lnkd.in/eHkZqBtE   Find out more about Cyber Awareness Month here: https://lnkd.in/eYzvxm8t   #CyberSecurityAwarenessMonth #CyberSecurity #EmployeeTraining #RiskManagement #CleverNelly #AI

Improvements across the board! By deploying Clever Nelly, LV= Financial Services have seen improvements to their employees’ knowledge retention, leading to a reduction in customer complaints and the amount of remedial work required.    Discover more on how we can help your business achieve similar results: https://lnkd.in/eYF-4MPw #CleverNelly #AI #CustomerService #Rework #RemedialWork #ComplaintsReduction #Complaints #KnowledgeRetention #EmployeeImprovement #FinancialServices #Finance #FCA #Compliance #Training #Vulnerability #CallWaitTimes 

Our multi-award-winning partnership with Volvo Car Financial Services UK Limited has culminated in another win for Clever Nelly! 🏆 We are beyond ecstatic that our use case with VCFSUK was recognised by the European Motor Finance Awards for Best Digital Innovation. VCFSUK are the first in their sector to innovate their learning programme for SAF equivalency, with quantifiable improvements in employee competency, compliance & learner satisfaction. Well done to all involved, with a shout-out to our award-winning duo, Mike Lucia and Sophie Thrall! Watch the use case playlist here: https://lnkd.in/grebHZ7W Or see the full list of award winners at: https://lnkd.in/ewz8dvxD #AI #awardwinners #financialservices #SAF

The countdown begins for the launch of "Success Secrets for Business Growth," featuring insights from our CEO, Adrian Harvey, amongst other successful cross-sector business leaders and entrepreneurs. Learn how to empower your team, foster innovation, and drive growth. With limited spaces left, get your tickets to the launch event now! 📅 Event Date: 4th November 🔗 https://lnkd.in/ebf7ZZQ8 #BookLaunch #Leadership #Growth #BusinessSuccess #BusinessLeadership #GrowthStrategy #SuccessSecrets #ElephantsDontForget