🚀 Transforming University Clearing with AI-Driven Live Chat Solutions! 🎓 As we approach another busy clearing period this August, many universities might be dreading the intense, short-lived spike in queries and applications. But what if this year could be different? Last year, the University of Aberdeen revolutionised its clearing process with a Futr AI live chat solution, tailored specifically to handle the high volume of student inquiries efficiently. Here's what we achieved: 👉 Rapid Response: Average wait time cut down to just 16 seconds! 👉 High Engagement: Managed hundreds of conversations simultaneously, ensuring no student was left behind. 👉 Multilingual Support: Catered to a global applicant pool in their native languages. The results? A smoother clearing period, more satisfied applicants, and significantly reduced pressure on staff. Click to download the full case study now - https://lnkd.in/eCXNsHFR #UniversityClearing #HigherEducation #AI #LiveChat #StudentEngagement #Admissions #FutrAI
Futr AI
IT Services and IT Consulting
London, England 2,096 followers
Supercharging service teams so they can be the best they can be.
About us
Futr is a VC backed AI start-up with the mission of delivering superpowers to support teams everywhere. Founded in 2017, our platform delivers cutting edge solutions to mainly critical service teams across the UK, redefining the service experience with conversational AI. Our current clients include a number of police forces, charities, housing associations and councils. We're a group of tech optimists with a passion for using disruptive tech for good to help drive efficiencies and growth, delivering radical innovation that produces lasting, institutional change.
- Website
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https://futr.ai
External link for Futr AI
- Industry
- IT Services and IT Consulting
- Company size
- 11-50 employees
- Headquarters
- London, England
- Type
- Privately Held
- Founded
- 2017
- Specialties
- Bots, Skills, Conversational Data, Data Analytics, Artificial Intelligence, Machine Learning, Serverless Architecture, Audit and Compliance, Channel marketing, Chatbots, Amazon Echo, Alexa, Conversational AI, and automation
Locations
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Primary
10 York Road
London, England SE1 7ND, GB
Employees at Futr AI
Updates
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🚀 Exciting News! 🚀 Great to see BBC News coverage of our customer, Slough Borough Council's, successful launch of its chatbot service, powered by Futr AI! 🎉 Introducing the Slough Automated Resource Assistant (SARA), now live on the council's website, ready to assist with a variety of public queries. The goal? To reduce the need for calls to the customer contact centre, providing residents with quick, concise, and accurate solutions right at their fingertips. SARA is available 24/7 and supports multiple languages, ensuring accessibility for all residents. Read more - https://lnkd.in/ed6S2jkv #DigitalTransformation #Chatbot #CustomerService #Innovation #PublicSector #FutrAI #SloughCouncil #AI #Technology #SmartCities
Council launches chatbot assistant for website - BBC News
bbc.co.uk
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A great opportunity to support one of our amazing customers for Mental Health Awareness Week. The Mix Charity has secured match funding on all donations. The Mix is the UK’s leading support service for young people providing support on everything from mental health to money, from homelessness to finding a job, from break-ups to drugs. Please support if you can.
For the next two weeks, The Mix is taking part in The Big Give! From the 14th to 28th May, any donation made via our Big Give donation page will be DOUBLED to help make sure we’re here for young people 💰 There's no better time than Mental Health Awareness Week to make a donation that can help young people all over the UK. One donation, twice the impact! Help Keep The Mix's life-saving services open this mental health week and beyond, so we're here for young people when they need it most ❤️ Donate now to double your impact https://lnkd.in/emNUVGr7
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🚀 Revolutionising Student Engagement with AI at the University of Aberdeen! 🚀 We are thrilled to share how the University of Aberdeen has transformed its prospective student experience using Futr AI’s cutting-edge technology. By implementing our multilingual chatbot and live chat solution, the university has: ✅ Answered 88,313 queries with an average resolution time of 0.95 seconds ✅ Achieved a 98% self-service rate, reducing the need for live chat escalation ✅ Saved £514,865 in costs over the past 12 months Learn how this innovative approach is breaking down language barriers and enhancing accessibility for students worldwide. 👉 Dive into the full case study to uncover the challenges and successes: https://lnkd.in/eTuKDv-X #StudentEngagement #AI #EdTech #HigherEducation #CustomerService #Innovation #CaseStudy
Futr | Customer Stories | UNIVERSITY OF ABERDEEN
futr.ai
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The Surge in Demand for Traceable AI 💡 As digital landscapes evolve, so does the need for transparency and accountability in AI. Our latest blog post delves into the surging demand for traceable AI, especially within critical communication sectors like public safety. Why is traceable AI becoming indispensable? How is Futr AI leading this transformative wave with our cutting-edge, ethical solutions? Find out how we're setting new standards and why your organisation should be paying attention. 👉 Read the full article here - https://lnkd.in/eezqy47X #TraceableAI #DigitalCommunications #FutrAI #Innovation #PublicSafety #AIethics #TechTrends
The Surge in Demand for Traceable AI: Why Transparency is the Future of Digital Communications
futr.ai
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🎉 Celebrating 7 Years of Futr AI 🚀 From our early beginnings as Botskill to becoming a trusted name in AI-driven communications for police forces, charities and forward-thinking organisations around the world, it's been an incredible journey. Looking ahead, we're gearing up to unveil some of our most innovative solutions yet, aimed at redefining transparency and efficiency across sectors. We're excited about the future and deeply grateful for the investors, clients, and team members who've been part of our story. Here's to the next seven years, as we continue to break new ground in a world where the only constant is change. #FutrAI #Innovation #Anniversary #AITechnology #CriticalComms https://futr.ai/
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Well done to Futr AI's Alice Edwards on supporting the UK Trade & Investment (UKTI)'s UK in Australia Roadshow last week. Alice represented Futr AI on a week long trade mission to Melbourne and Sydney exploring opportunities to export our chat SaaS to new public safety and critical comms markets! #ChatAI #CriticalComms #CoPilot #SafeAI #TraceableAI https://lnkd.in/edBp4Zgq
On Friday the ANZ Roadshow went to London! The theme for London's session was technology and how the Free Trade Agreements can help the tech industry. The day began with opening remarks from Vicki Treadell, British High Commissioner to Australia, and Hon. Stephen Smith, High Commissioner of Australia to the UK. Louise Cantillon and Louella Pitt spoke about tech opportunities in Australia and New Zealand followed by a panel discussion on 'How Free Trade Agreements are adapting to changes in society and technology.' Panellists included Elisabeth Bowes PSM, Australia's Deputy Head of Mission, UK and Vivien Life CMG, UK's Chief Negotiator of the UK-Australia FTA. The afternoon session included presentations on trade missions and export success as with Alice Edwards from Futr AI who attended a trade mission to Australia last year and Elizabeth Vega OBE, the Group CEO of Informed Solutions spoke on tech in Australia and New Zealand. Next stop Cardiff! #TradingTogether #AUKFTA #NZUKFTA Department for Business and Trade UK in New Zealand
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🎯 Darts Night! 🥇 Last night, our team swapped AI for darts (thanks Flight Club Darts), and wow, did we discover some hidden talents! Big cheers to our top four winners! 🏆
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Futr AI reposted this
Excited about today's Housing Digital Event in Birmingham! Some engaging discussions on great ways to utilise AI for tenant & customer service, as well as fantastic insights shared on maximizing ROI for organizations. If your here reach out and we can catch up between sessions! #DigitalInnovation #HousingEvent #AIforService #ROI 🚀 Futr AI
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Best of luck to one of our customers Carolina P. from Manningham Housing Association 🤞. She will be giving a talk on the integration of AI as a game-changer for housing associations at the Housing Digital Live event in Birmingham on Wednesday! Details 👇 https://lnkd.in/eSYnXsAU
Carolina P. is excited to be speaking at the upcoming Housing Digital LIVE Conference on February 7 and 8 at Edgbaston Stadium, Birmingham 2024. In an era marked by technological prowess, the integration of artificial intelligence (AI) stands as a game-changer for housing associations. Join us in exploring the latest trends and innovations in the industry by booking your delegate place at https://lnkd.in/eDEtcawq Don't miss out! #HousingDigitalLive 2024.