You cant control where your customers break down, but you can control the environment. With one click, IRIS Clarity removes unwanted background noise, allowing your agents to assist customers quickly and clearly. Get in touch today to discover how we can help you control the uncontrollable: iris.audio #ai #cx #ax #noisecancellation #callcenter #experience
IRIS Audio Technologies
Software Development
London, England 4,980 followers
Our background noise cancellation app enables you to concentrate on the conversation, rather than the noise around you.
About us
IRIS is a revolutionary audio technology company with a mission to enable the world to Listen Well. Our suite of patented products leverage decades of research into the effects of sound on the brain, prioritising focus, productivity, and wellness for all. Our latest product, IRIS Clarity, solves a key need for companies of every size and industry type by eradicating all background noise in contact centre calls or video meetings. IRIS Clarity ensures that each participant’s voice is heard clearly, bringing control to uncontrollable environments. In driving the focus back to the conversation, IRIS Clarity enhances both communication and productivity. Available via a desktop app or SDK, our background noise cancellation software is ready for enterprise VoIP platforms. Game changing features include zero latency, incredibly low CPU requirements, and bi-directionality so that only one participant needs the software for both participants of a call to enjoy its benefits. This is particularly important for contact centres aiming to improve customer experience.
- Website
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https://iris.audio/
External link for IRIS Audio Technologies
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- London, England
- Type
- Self-Owned
- Founded
- 2018
- Specialties
- technology, audio, B2B, software, voice isolation, noise cancellation, app, and call centre
Products
IRIS Clarity - Background Noise Cancellation App
Call Center Software
IRIS Clarity is a background noise cancellation app that removes all noise from both sides of your customer calls and online meetings no matter where they’re taking place. The result: reduced AHT, increased customer satisfaction, and better employee retention. Immediate ROI: 11% reduction in AHT, 53% reduction in sound-proofing costs, 27% less repetition Bi-directional: Our voice isolation technology effectively eliminates noise on both sides of a call Echo cancellation: Remove echo and feedback, particularly when using computer speakers or speakerphone Background noise controls: Adjust background noise levels for times when you actually want to hear it, like troubleshooting a beeping product Default audio device: Run all audio on your device through IRIS Clarity to ensure it works on any VoIP or meeting platform High-performance mode: Turn on high-performance mode for improved voice isolation at a slightly higher CPU usage. Note: CPU usage will never exceed 10%.
Locations
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Primary
Suite 360
50 Eastcastle Street
London, England W1W 8EA, GB
Employees at IRIS Audio Technologies
Updates
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Is background noise eroding the quality of your customer interactions? Discover five simple strategies to create a quieter, more focused call centre environment that boosts communication clarity and employee well-being. Your team—and your customers—deserve the best! https://lnkd.in/eCSiei3t #ai #cx #ax #noisecancellation #callcenter
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Discover why IRIS Clarity is the ultimate solution for clear communication in busy, noisy environments. Hear firsthand how it boosts confidence among clients and advisors, ensuring seamless interactions without compromising the user journey. Ascensos Find out more at: iris.audio #ai #noisecancellation #cx #ax #ClearCommunication #EnhancedExperience #callcenter
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Happier agents, happier customers, reduced handle time and increased customer satisfaction - just a few of the benefits VP of customer experience, Richard has seen since introducing IRIS Clarity to the Provalus call centre find out more about how IRIS Clarity can help your call centre: iris.audio #ai #noisecancellation #cx #ax #callcenter #experience
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With nearly 1 in 7 people projected to be over 65 by 2040, the 'silver economy' represents a powerful and growing market. However, age-related hearing loss poses significant challenges for this demographic, particularly when it comes to phone communication. For businesses, ensuring clear and effective interactions isn't just about improving customer experience—it's about fostering inclusivity and building loyalty among a key consumer group. As the silver economy continues to expand, are you prepared to meet the evolving communication needs of this vital demographic? Learn more via the article below: https://lnkd.in/gU6Gd-Qw #ai #cx #ax #noisecancellation #agingpopulation #callcentre
Enhancing your phone channel for elderly consumers | IRIS Audio Technologies
iris.audio
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IRIS Clarity removes the need for expensive headsets and office infrastructure. Our noise cancellation software removes all unwanted background noise at a fraction of the cost and time. Find out more at iris.audio #cx #ax #ai #callcentre #noisecancellation #experience
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The I in IRIS is back - meet one of our longest serving IRISians, Tiana - our weather app obsessing, art loving, creative and events lead who’s responsible for most of our socials (apart from this one) and much more. Read full story below: https://lnkd.in/eBSwUbkw #employee
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Whether you’re gaming, recording a podcast or even on the phone to customer support, the quality of the audio has a significant impact on the experience you have. We delve into the functionality of five of the best noise-cancelling apps on the market as well as covering what you should consider when choosing yours: https://lnkd.in/eURw6B26 #ai #cx #ax #noisecancellation
5 Best Noise Cancellation Apps | IRIS Audio Technologies
iris.audio
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Is background noise affecting your customer calls? We’ve got the solution to ensure crystal-clear communication. Let us help you eliminate the noise and enhance your customer experience. Find out more or chat to one of our team today at iris.audio/call-centres #ai #cx #ax #customerexperience #philippines #callcenter
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🌐Navigating Fiscal Challenges: How Local Authorities Can Elevate Citizen Engagement Through Advanced Noise Cancellation🌐 In an era of tight budgets and rising public expectations, local governments must deliver top-notch services while fostering inclusive citizen engagement. But how can they ensure clear, effective communication in bustling contact centres? Dive into our latest article to learn how these tools can help authorities meet customer service standards, prevent crises, and promote community well-being. Don't miss out on insights that could transform your community relations and service delivery. 🌟🔊 https://lnkd.in/e7Dxikra #cx #ax #noisecancellation #cx #localgovernment #citizenengagement
Noise Cancellation: The answer to fantastic citizen support
iris.audio