MaxContact

MaxContact

Telecommunications

Manchester, England 2,713 followers

Customer engagement software to drive impact, conversions, and smarter customer experiences.

About us

MaxContact is the best cloud contact centre platform for delivering conversation outcomes and customer insights to generate more revenue – compliantly. Our cloud-based contact centre platform allows you to have more productive conversations and automatically connects the right people for better call outcomes. MaxContact has unrivalled outbound dialling capabilities as well as inbound and omnichannel functionality, plus advanced reporting. Make every contact count. Powerful conversations start with MaxContact. Our cloud-based contact centre platform helps you: Talk to the right people, faster. MaxContact automates dialling and connects you with the most relevant customers, boosting agent talk time by 63% (goodbye, manual dialling!). Deliver great customer experiences. Manage calls, emails, chats, and more – all in one place. Plus, gain valuable insights from customer conversations to improve service. Stay compliant, stay confident. MaxContact helps you follow regulations like OFCOM and PCI, so you can focus on what matters – your customers. Make better business decisions. Understand the ‘why’ behind 100% of your contact centre conversations. MaxContact’s speech analytics, Spokn AI, is simple to set up, easy to understand and provides sophisticated insights at the click of a button.

Industry
Telecommunications
Company size
51-200 employees
Headquarters
Manchester, England
Type
Privately Held
Specialties
Hosted Predictive Dialler, CRM Integration, Telecommunications, Cloud Based Dialler, IVR, Automation, Integration, Reporting, Compliance, Security, and Business Intelligence

Locations

  • Primary

    City View House

    5 Union Street

    Manchester, England M12 4JD, GB

    Get directions

Employees at MaxContact

Updates

  • View organization page for MaxContact, graphic

    2,713 followers

    Make better business decisions, and understand the why behind 100% of your contact centre conversations. Made for contact centre managers and sales leaders, our speech analytics is simple to set up, easy to understand and provides sophisticated insights at the click of a button. ✅ Speed up QA with AI generated call summaries, call transcripts and intelligent search ✅ Understand call drivers with key topics surfaced to inform sales strategies ✅ Improve agent performance with indepth insights and analytics Are you ready to start your Speech Analytics journey? Get in touch today. #speechanalytics #teamperformance #sales

  • View organization page for MaxContact, graphic

    2,713 followers

    🙌 Webinar - Join our expert panel for an in-depth look at contact centre evolution through 2025. Beyond predictions, we're exploring real challenges and opportunities that matter to you. 👉 Contact Centres in 2025: How to Build Next Year’s Success Today. 📅 When: Thursday, 5th December, 11am (GMT) 📍 Where: Online - https://bit.ly/4fcQ2W4 We'll explore: AI's future in contact centres Building high-performing teams New success metrics Economic impact on operations Personalisation vs. privacy Engage with experts in our live Q&A session. Reserve your spot now: https://bit.ly/4fcQ2W4 #contactcentretrends #CCaaS

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    2,713 followers

    📊 Are your contact centre KPIs telling the whole story? Our latest blog reveals insights into what truly drives success in BPOs. While 50% of contact centres prioritise Average Handle Time (AHT), focusing on this metric alone could be hurting your customer experience. Key takeaways: - The top 3 metrics shaping contact centre success - Critical KPIs for sales and debt resolution BPOs Whether you're struggling with agent performance or looking to gain a competitive edge, benchmarking could be your secret weapon for growth. Ready to transform your contact centre performance? Read the blog: https://bit.ly/48eoBJf #ContactCentre #BPO #CustomerExperience #Benchmarking

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    2,713 followers

    📞 2025 calling: Your end-of-year prep starts now! With just over two months left in 2024 (🤯), is your contact centre ready for what's next? Our latest newsletter is packed with: 🌟 Two unmissable events for your 2025 prep (Manchester & Virtual) 📣 Expert speaker announcements 🏆 Some exciting award news Click below to read the full newsletter 👇 #ContactCentre #CustomerExperience #2025Ready

    2025 Calling: Your End-of-Year Prep Starts Now

    2025 Calling: Your End-of-Year Prep Starts Now

    MaxContact on LinkedIn

  • View organization page for MaxContact, graphic

    2,713 followers

    Are your agents losing valuable time dealing with answering machines? Is your click-to-dial system inefficient? Are frustrations rising as your team jumps between multiple systems to close deals or collect debts? It might be time to consider Contact Centre Software. With MaxContact, you can: ✅ Update contact lists with the latest leads automatically ✅ Optimise agent talk-time with answer machine detection ✅ Improve efficiency with an all-in-one omnichannel platform ✅ Boost performance in sales and collections with editble scripts Ready to see how MaxContact can help? Let's chat!

  • View organization page for MaxContact, graphic

    2,713 followers

    There's just over a month to go until the next MaxContact Afterwork event! Are you ready to future-proof your contact centre for 2025? What to expect: 👉 Expert talks on emerging trends and technologies 👉 Valuable networking with industry peers 👉 Actionable insights 👉 Free food and drinks in a relaxed atmosphere 👉 No sales pitches - just pure value and connections 🗓️ Date: Wed, 20 Nov 2024 🕕 Time: 18:00 - 20:30 GMT 📍 Location: Ducie Street Warehouse, Manchester Don't miss this opportunity to prepare your contact centre for success in 2025 and beyond. Spaces are limited, so secure your spot now: https://bit.ly/3YnYFra #Networkingevent #Manchesterevent

  • View organization page for MaxContact, graphic

    2,713 followers

    📣 Unlock the power of digital channels with MaxContact Connect! 🚀 Join our upcoming webinar to discover how to boost your sales and collections rates using digital communication channels. 🗓️ Date: Oct 24, 2024 ⏰ Time: 11:45 AM - 12:30 PM What you'll learn: Explore new channels: SMS, Web Chat, Email, and more Live demo of MaxContact Connect Q&A session with our experts Speakers: 👩💼 Kayleigh Tait - Head of Marketing 👨🏫 Ben O'Reilly - Training Specialist Don't miss this opportunity to enhance your MaxContact experience and drive business growth. Join us live to ask questions or sign up for the replay! Register: https://bit.ly/4gSHdm5 #MaxContact #CCaaS #Webinar

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  • View organization page for MaxContact, graphic

    2,713 followers

    📊 Is your outbound sales team truly data-driven? 🤔 In the ever-evolving world of sales, gut instinct alone doesn't cut it anymore. Our latest blog dives into how top-performing teams are leveraging data to supercharge their sales efforts. Discover: How advanced dialling tech can optimise your call pacing The power of AI-driven speech analytics Strategies for intelligent lead prioritisation Tips for fostering a data-driven culture Plus, get insights from our 2024 KPI Benchmarking Report to see how you stack up against industry standards. Ready to transform your outbound sales approach? Check out the full article to learn how MaxContact can help you make every call count: https://bit.ly/4gK7fYt #SalesTechnology #DataDrivenSales #OutboundSales #MaxContact

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  • View organization page for MaxContact, graphic

    2,713 followers

    Great Data Makes Great Campaigns! With MaxContact's easy campaign set up, you can upload your data in a matter of minutes and make sure it stays fresh. ✅ Flexible Imports: Choose between API or File uploads—whatever works best for you! ✅ Custom Field Mapping: Prioritise and organise your data the way you need it. ✅ Sales Script Integration: Map fields directly into your sales scripts for more personalised and effective interactions. ✅ Reporting: Understand the ROI from your data with out-of-the-box reporting templates. Managing your data just got a whole lot easier with our easy data import process.

  • View organization page for MaxContact, graphic

    2,713 followers

    Are you ready to future-proof your contact centre for 2025? Join us for an exclusive evening of insights and networking at Afterwork with MaxContact on Nov 20th! 🗓️ Date: Wed, 20 Nov 2024 🕕 Time: 18:00 - 20:30 GMT 📍 Location: Ducie Street Warehouse, Manchester What to expect: Expert talks on emerging trends and technologies Valuable networking with industry peers Actionable insights Free food and drinks in a relaxed atmosphere No sales pitches - just pure value and connections Don't miss this opportunity to prepare your contact centre for success in 2025 and beyond. Spaces are limited, so secure your spot now: https://bit.ly/3YnYFra #ContactCentre #CustomerExperience #NetworkingEvent #MaxContact

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