MaxContact

Maximise Your Sales & Collections with MaxContact's Script Builder Take every sales and collections conversation to the next level. Our easy Script Builder helps you close deals and collect debt consistently by guiding agents through well-crafted, flexible scripts. ✅ Personalise Calls – Access detailed customer information to make every conversation feel tailored. ✅ Dynamic Branching – Customise scripts based on customer responses, ensuring every interaction hits the mark. ✅ Effortless Updates – Capture key customer details during calls, building richer, more accurate profiles over time. With MaxContact's Script Builder, empower your team to deliver outstanding service to close more deals and collect more debt.

🎉 10 Years of Growth and Achievement! We're celebrating a special milestone this month - Gareth's 10th year with MaxContact! Starting as an apprentice in our support team, Gareth has grown through multiple roles including Senior Support Engineer and Project Manager. Today, he leads our 2nd and 3rd line support teams with the same enthusiasm he brought on day one. "I was provided an opportunity 10 years ago when finding work was difficult," says Gareth. "From that chance, I've put my all into learning and developing. My efforts have always been noticed and rewarded, and everyone I've worked with has been amazing, helpful, and supportive." Thank you, Gareth, for your dedication and positive impact on our team. Here's to many more years ahead! 🚀 #WorkAnniversary #TeamMaxContact #CustomerService

📽️ Have you watched our latest video with CX Today? Our VP of Engineering, Matthew Yates, caught up with Susie Harrison on how to harness the power of data in your contact centre. Catch up below 👇

Make better business decisions, and understand the why behind 100% of your contact centre conversations. Made for contact centre managers and sales leaders, our speech analytics is simple to set up, easy to understand and provides sophisticated insights at the click of a button. ✅ Speed up QA with AI generated call summaries, call transcripts and intelligent search ✅ Understand call drivers with key topics surfaced to inform sales strategies ✅ Improve agent performance with indepth insights and analytics Are you ready to start your Speech Analytics journey? Get in touch today. #speechanalytics #teamperformance #sales

🙌 Webinar - Join our expert panel for an in-depth look at contact centre evolution through 2025. Beyond predictions, we're exploring real challenges and opportunities that matter to you. 👉 Contact Centres in 2025: How to Build Next Year’s Success Today. 📅 When: Thursday, 5th December, 11am (GMT) 📍 Where: Online - https://bit.ly/4fcQ2W4 We'll explore: AI's future in contact centres Building high-performing teams New success metrics Economic impact on operations Personalisation vs. privacy Engage with experts in our live Q&A session. Reserve your spot now: https://bit.ly/4fcQ2W4 #contactcentretrends #CCaaS

📊 Are your contact centre KPIs telling the whole story? Our latest blog reveals insights into what truly drives success in BPOs. While 50% of contact centres prioritise Average Handle Time (AHT), focusing on this metric alone could be hurting your customer experience. Key takeaways: - The top 3 metrics shaping contact centre success - Critical KPIs for sales and debt resolution BPOs Whether you're struggling with agent performance or looking to gain a competitive edge, benchmarking could be your secret weapon for growth. Ready to transform your contact centre performance? Read the blog: https://bit.ly/48eoBJf #ContactCentre #BPO #CustomerExperience #Benchmarking

📞 2025 calling: Your end-of-year prep starts now! With just over two months left in 2024 (🤯), is your contact centre ready for what's next? Our latest newsletter is packed with: 🌟 Two unmissable events for your 2025 prep (Manchester & Virtual) 📣 Expert speaker announcements 🏆 Some exciting award news Click below to read the full newsletter 👇 #ContactCentre #CustomerExperience #2025Ready

Are your agents losing valuable time dealing with answering machines? Is your click-to-dial system inefficient? Are frustrations rising as your team jumps between multiple systems to close deals or collect debts? It might be time to consider Contact Centre Software. With MaxContact, you can: ✅ Update contact lists with the latest leads automatically ✅ Optimise agent talk-time with answer machine detection ✅ Improve efficiency with an all-in-one omnichannel platform ✅ Boost performance in sales and collections with editble scripts Ready to see how MaxContact can help? Let's chat!

There's just over a month to go until the next MaxContact Afterwork event! Are you ready to future-proof your contact centre for 2025? What to expect: 👉 Expert talks on emerging trends and technologies 👉 Valuable networking with industry peers 👉 Actionable insights 👉 Free food and drinks in a relaxed atmosphere 👉 No sales pitches - just pure value and connections 🗓️ Date: Wed, 20 Nov 2024 🕕 Time: 18:00 - 20:30 GMT 📍 Location: Ducie Street Warehouse, Manchester Don't miss this opportunity to prepare your contact centre for success in 2025 and beyond. Spaces are limited, so secure your spot now: https://bit.ly/3YnYFra #Networkingevent #Manchesterevent

📣 Unlock the power of digital channels with MaxContact Connect! 🚀 Join our upcoming webinar to discover how to boost your sales and collections rates using digital communication channels. 🗓️ Date: Oct 24, 2024 ⏰ Time: 11:45 AM - 12:30 PM What you'll learn: Explore new channels: SMS, Web Chat, Email, and more Live demo of MaxContact Connect Q&A session with our experts Speakers: 👩💼 Kayleigh Tait - Head of Marketing 👨🏫 Ben O'Reilly - Training Specialist Don't miss this opportunity to enhance your MaxContact experience and drive business growth. Join us live to ask questions or sign up for the replay! Register: https://bit.ly/4gSHdm5 #MaxContact #CCaaS #Webinar