Retail Technology Magazine had a blast at Digital Commerce Expo this week! Here, our publisher, Miya Knights, shares her key takeaways after moderating day one of the Digital Agility conference track. It was great to see so many cutting-edge tech providers and digital commerce, transformation and unified communications experts come together to share innovations, insights and best practice. #DCX24 #DTX24 #UCX24 #innovation
Strategic Consultant | Keynote Speaker | Retail Technology Magazine Publisher | Best-Selling Author | KPMG Retail Think Tank member | 2024 Top 100 Rethink Retail Expert | Black British Business Award Winner
🚀 Empowering Business with Digital Agility: Insights from Industry Leaders! 🌟 I was thrilled to moderate the Digital Agility conference track on day one at Digital Commerce Expo in London this Wednesday. It was my first time at this #DCX24 show, which was co-located with its transformation and unified communications counterparts, #DTX24 and #UCX24, over two days at ExCeL. 🎯 Key Takeaways: - **Future-Proof Your Tech Stack**: Jason Birth, CTO of Beauty Pie, shared how to build architectures that adapt swiftly to new trends and priorities. - **Champion Digital Accessibility**: HSBC's Senior Accessibility Manager, Chris Bailey, shared the work he and his team are doing to deliver on the financial services giant's commitment to inclusivity. - **Harness Customer Data**: Jonathan Haywood of Terren Consulting shared strategies to transform customer insights into actionable success, including some great case studies, showcasing innovative ways to use these strategic tips and unlock new growth from Holland & Barrett and Deliveroo. - **Optimise Your Platform & Technology Mix**: Panellists Marisha Lakhiani, Mindvalley chief growth officer; Dipesh Patel, Beauty & Wellbeing chief digital officer for Unilever in Europe, Middle East, Turkey & ANZ; and, Frankie Thorogood, serial ecommerce entrepreneur and Founder & CEO of Pott'd shared their tips on on choosing the right tech for speed, intelligence, and cost-effectiveness, including AI tools to run your business smarter, faster and cheaper, as well as #TikTok Shop as the next big DTC opportunity. **Explore Future of Search**: Ann Stanley (aka Simmonds) of Anicca Digital delved into AI, automation, and their impact on the converging worlds of #SEO & #PPC in the guise of the newly emerging capability, generative search optimisation (#GSO). - **Reimagine Data Ownership**: Robert Barbaro, digital data architect discussed innovative team dynamics and data management at David Lloyd Clubs. - **Unlock Ecommerce Potential**: Richard Kimber, Melt Digital commercial director, revealed the latest tools and tactics for ecommerce product optimisation in a post-GenAI world to boost revenue. 🙏🏾 Thanks to all my amazing presenters, panellists and interviewees for teaching me so much! I hope the attendees came away as inspired and energised as me, especially for the busy peak season just ahead! cc. Retail Technology Magazine, Bethan Manning, Rosie Moore and Zoe Mann.