Sigma Connected Group

🔊 “Be yourself.” Ashton gives his top customer service tip. Take a look below. 👇👇👇 #outsourcing #southafrica #capetown #customerservice #toptips

🔊 For Yongama Dolo, helping others isn’t just part of his role, it’s what drives him every day. Joining Sigma Connected through Shadow Careers gave him the foundation to grow and, three years later, he’s thriving as a team leader. With 12 agents in his team, Yongama has embraced the chance to mentor others, upskill his team, and share the knowledge he’s gained. His journey has also been transformative personally. Allowing him to support his family and secure his own home. And he’s not stopping there. Yongama has his sights set on joining the engagement team to inspire others and show what’s possible. 🙌 #impactsourcing #recruitment #southafrica #capetown

Paarl: The perfect destination for Business Process Outsourcing! Set in South Africa’s beautiful Cape Winelands, Paarl offers more than just scenic landscapes—it’s home to a diverse, skilled workforce ready to deliver world-class customer service and collections support. Our new contact centre in Paarl is just 45 minutes away from our 5 other offices in Cape Town and provides cost-effective offshoring solutions that can be tailored to your business needs, all with the flexibility to scale as you need. With its excellent infrastructure and vibrant community, Paarl is the ideal place for businesses looking for quality, reliability, and long-term CX success. Find out more here 👉https://lnkd.in/ej-WjvsB #customerservice #customerexperience #callcentre #southafrica

➡ From joining Sigma Connected through Shadow Careers to now thriving in a role she loves, Kashiefa Blaauw’s journey is nothing short of inspiring. Three years ago, Kashiefa was new to the corporate world. Today, she’s proud of her how far she’s come, including being personally requested by a client – a moment that truly felt like a huge achievement. For Kashiefa, Sigma Connected isn’t just a workplace, it’s a family. Content but ambitious, she’s already eyeing the next step as a team leader or performance coach. See how Kashiefa’s story shows the power of perseverance, opportunity, and support. 👇👇👇 #impactsourcing #recruitment #southafrica #capetown

Chiwon shares her top tip on becoming a customer contact hero. 👇 #outsourcing #southafrica #capetown #customerservice #toptips

🔊 At Sigma Connected, we believe that great customer experience is about being there when it truly counts. In our latest #newsletter find out how our out‑of‑hours support is helping an energy client keep customers connected in critical moments, and team manager Zulfah shares practical tips on turning complaints into happy customers. Plus, enjoy a few genuine, behind‑the‑scenes outtakes, just for fun. It’s the human side of customer experience that truly sets us apart. 👇 #newsletter #customerservice #customerexperience #outsourcing

🔊 Today, we take a moment to celebrate our incredible women across Sigma Connected Group for International Women's Day 💪 Across every role and every department, your strength, resilience, and dedication shines through—helping to drive success not only for our business, but for our clients, their customers and the communities we serve.   This year’s theme, Accelerate Action, is more than just words - it's a rally cry. It's about recognising the leaps we've made towards gender equality and the miles still to go.    So, to the phenomenal women in our business and worldwide — thank you for your hard work, your leadership, and the unique perspectives you bring. Today, we celebrate you and the incredible difference you make as we strive for worldwide gender equality 💪   #AccelerateAction #IWD2025 #outsourcing #customerservice

🔊 Have you heard? We’re expanding! Want to join us in our new contact centre in Paarl, South Africa? Offshoring with Sigma Connected is more than just outsourcing—it ‘s a partnership that prioritises quality, people, and performance. Less than an hours drive from Cape Town, our new contact centre is designed to support all offshoring needs to the highest possible standards. Add to that Paarl’s incredible surroundings, fantastic lifestyle, and growing business ecosystem, and it’s clear why this region is the perfect choice for our ever-expanding offshore operation. Visiting the Western Cape soon? Let us know and we’d love to host you and show you around our Cape Town and Paarl contact centres. Find out more about our offshoring solutions here 👉 https://lnkd.in/ej-WjvsB #customerservice #customerexperience #callcentre #southafrica

Candice Johnson shares her number one piece of advice to the team when handling a customer interaction. 👇 #complaints #customerservice #customerexperience #outsourcing

🔊 By sticking to our values, we have created a truly inclusive people centric culture. Hear what our people have to say. Welcome to different… 👇👇👇 #customerservice #outsourcing #offshoring #capetown #wearedifferent