Sorted Group

Running an online store used to mean doing everything yourself. Those days are long gone! 🚀 From technology integrations that streamline operations to #logistics partners that ensure perfect delivery, smart partnerships are the secret weapon of scaling businesses. Want to know how top retailers are building their dream teams? Check out our latest insights on crafting partnerships that drive growth: https://lnkd.in/gKGTWivt #Ecommerce #RetailInnovation #SupplyChain #DeliveryExperience

Discover the future of delivery in our latest Sorted Post-Purchase Post! 🚚✨ Find out how precise location technology is revolutionising the industry, enhancing accuracy and #CustomerSatisfaction. Learn about the "triple win" for customers, retailers and carriers in our podcast featuring what3words. Stay informed with the latest news on UK business rates, Selfridges' new ownership, and Dunelm's AI implementation. Plus, uncover the fascinating history of London's 'Mail Rail'! 📯 Want to get this newsletter straight to your inbox every two weeks? Subscribe here: https://lnkd.in/eH-mmYhb

Let's talk about the power of proactive communication in the post-purchase journey 📱💬 Our recent blog dives into how anticipating customer needs can drastically reduce "Where is my order?" (#WISMO) queries. By implementing a proactive notification system, you improve customer satisfaction while freeing up valuable time and resources for your team. If you’re curious about how real-time, branded tracking experiences can boost your post-purchase strategy, read the article: https://lnkd.in/eDX68rGp #CustomerSatisfaction #EcommerceInnovation #DeliveryExperience

"I don't like the sound of my own voice." 🫨 Sound familiar? At Sorted, we faced this common hurdle when launching our private podcast. Implementing new tech is one thing, but encouraging participation? That's where the real challenge began. Here's how we're tackling it: ◼︎ We've made the production process smoother, reducing technical barriers. ◼︎ To break the ice, we've incorporated fun elements such as company Spotify playlists. ◼︎ We're showcasing diverse voices from across departments, proving everyone has valuable insights to share. The result? Growing #engagement and a more connected team, even as we navigate the complexities of remote work. It's about creating opportunities, too. The podcast has become a platform for sharing expertise, fostering unity and reinforcing our #CompanyCulture in ways we never expected. https://lnkd.in/dMZzn2pZ Have you faced similar challenges in your #InternalComms strategies? How did you overcome them? #InternalCommunications #EmployeeEngagement #RemoteWork #CorporatePodcast #Sorted

What happens after a customer clicks "buy"? That's where the real magic happens! 🛒✨ At Sorted, we know the post-purchase journey is crucial for customer loyalty and operational efficiency. Our latest blog explores how customer journey mapping can transform your ecommerce strategy. Key takeaways: 🔸 Use data to identify critical touchpoints 🔸 Map the emotional journey to build trust 🔸 Optimise communication channels for seamless experiences 🔸 Foster cross-departmental collaboration for unified approaches. Discover more insights in our blog: https://lnkd.in/eDX68rGp #EcommerceStrategy #CustomerExperience #LogisticsInnovation

We're delighted to welcome back Andrew Mason to the Sorted Track Team! 🎉 Andrew brings over 7 years of software development experience, including more than 5 years previously with Sorted. His expertise in .NET and track record of delivering innovative solutions make him a valuable addition to our team. Andrew's return speaks volumes about our commitment to fostering a great work environment and cutting-edge technology. Welcome home, Andrew! We're looking forward to achieving great things together 💪 #WelcomeBack #SortedTeam #SoftwareDevelopment #TechTalent

🚚 Imagine getting a text: "Your parcel's just around the corner!" That's the power of real-time delivery updates – your secret weapon against porch pirates. Here's why it's a game-changer: ⏱️ Coordinate your arrival home with your package's delivery 👀 Easily ask a trusted neighbour to secure your goods 📦 Know exactly when your package is safe and sound. Our article explores how this simple yet effective communication tool is revolutionising delivery security and customer satisfaction: https://lnkd.in/epUp4aFq #DeliveryInnovation #CustomerSatisfaction #EcommerceSuccess

Discover the future of logistics in our latest "Green logistics revolution" newsletter! 🌍🚚 We’re blending innovative tech with sustainability to reshape #DeliveryManagement. From our Swiss Army knife-like 'Sorted Suite' to energy-saving 'flight modes', we're making #logistics smarter and greener. Plus, catch up on major industry shifts: US port strikes, AO World's acquisition of musicMagpie, FedEx's new ecommerce platform, and UK supermarkets' Christmas prep 🎄 📯 Want to get this newsletter straight to your inbox every two weeks? Subscribe here: https://lnkd.in/eH-mmYhb

Join Steve Allen at the RetailX Autumn Festival today (9 October) at 155 Bishopsgate in London! 🎉🛍️ The event promises to be a game-changer for anyone in retail, ecommerce or digital marketing. With multiple conferences under one roof – including ChannelX, SubscriptionX and Retail MediaX – it's an opportunity to gather new insights and create opportunities. Who’s attending? Steve would love to connect and perhaps grab a coffee between sessions ☕️ Head over to the RetailX hub to book a one-to-one. #RetailX #Ecommerce #DigitalMarketing #RetailInnovation #NetworkingEvent #Sorted

What’s your biggest challenge in maintaining customer satisfaction during the delivery process? 🤔 Ensuring a seamless delivery experience can feel like an uphill battle. Whether it's dealing with last-minute changes, managing multiple carriers or reducing persistent #WISMO queries, every #logistics manager faces unique hurdles. We’d love to hear your thoughts! What strategies have you found most effective in overcoming these challenges? If you’re looking for some fresh ideas or proven tactics, this article gets into actionable solutions. https://lnkd.in/eMwdYG7N #CustomerSatisfaction #LogisticsChallenges #RetailLogistics #SupplyChainManagement #OperationalExcellence