Syndeo.cx

We're #hiring a new Business Development Representative (BDR) in Belfast, Northern Ireland. Apply today or share this post with your network.

🚀 42% Increase in automation, Syndeo deliver a real-world Generative AI solution at scale 🔥 Many organisations are still stuck in pilot mode with Generative AI. But when done right, real impact is possible – as this case study proves. By blending deterministic AI flows with Generative AI, a global enterprise saw:  ✅ Containment rate jump from 53% to 75%  ✅ ‘Not Helpful’ responses drop to just 26%  ✅ Higher customer satisfaction & cost savings 📖 Read the full case study to see how we’re moving beyond Generative AI pilots into real-world production: https://lnkd.in/eS-4_e24   #ConversationalAI #GenerativeAI #Automation #CustomerExperience #AIInnovation #SyndeoAI #CX

Delighted that Syndeo’s CEO and COO have been selected for the Endeavor Scale Up 2025 programme! A fantastic opportunity to connect with world-class mentors, gain valuable insights, and accelerate our global growth. Excited to be part of this journey alongside an incredible group of entrepreneurs scaling from Northern Ireland. 🚀 #Growth #Global #ScaleUp #ConversationalAI #CX #TeamSyndeo

💡 Is your organisation set up to orchestrate CX success? We’ve carefully curated this list of the tools and approach needed to make your AI powered customer experience journey the best it can be. #CustomerExperience #ConversationalAI #DigitalTransformation #AIforCX #ContactCentre #CXStrategy #Automation #AI

☁Still on the fence about moving to the cloud?☁ In today’s fast moving digital landscape, cloud adoption isn’t just an option – it’s a necessity. Businesses that delay the move risk falling behind competitors who are already leveraging AI, automation, and scalability to deliver exceptional customer experiences. Read our latest blog to learn more about why the transition to the cloud is so critical 👉 https://lnkd.in/eB2BYgBe #ConversationalAI #IVR #CloudMigration #CustomerExpereince #Syndeo

As a proud partner of Orange Business, we were delighted to join their Annual Sales Kick-Off in Dublin last week. It was an inspiring and energising event, packed with insightful presentations, productive discussions, and valuable connections - all focused on how we can collaborate to drive even greater impact in 2025. Of course, it wasn’t all business! We also had plenty of fun along the way, as you'll see in the photo from the gala dinner.😊 ☘️ A huge thank you to the Orange Business team and the event organisers for an outstanding few days. The momentum from this event sets the tone for an exciting year ahead, and we’re looking forward to building on our partnership and delivering even greater value together. Silke Armbrust Annika Karstadt Richard McCrossan Christoph Müller-Dott Dave Van Meer Francesca Puggioni Simon Ranyard Matthijs Stevens Oliver Lennon Keith Griffin Robert McGarry #OrangeBusinessPartner #SalesKickoff #CX #AI #CustomerExperience #Innovation

Reflecting on the Latest Series of the Syndeo Podcast Wow – what a journey! The latest series of the Syndeo Podcast has been an absolute masterclass in customer experience (CX) and artificial intelligence (AI). Over the course of twelve thought-provoking episodes, Oliver has had the privilege of chatting with some of the sharpest minds in the industry, discussing everything from exploring the AI revolution in CX to unpacking AI’s evolution in finance and beyond. A massive thank you to each of our incredible guests: Paula Kennedy Garcia Alok Kulkarni Karin Aalberts Chris Gillen Naomh McElhatton Bruce Pollock Simon Kriss Ray McDiarmid Dr. Michael G. Kollo Isabelle Staub Jacqueline Turner Twilio Orange Business NICE Cyara A Closer Look dara & co Evolved.AI Each of you brought unique perspectives and invaluable insights that truly made this series one to remember. From visionary takes on the evolution of CX to practical advice for leveraging AI, these conversations were nothing short of inspiring. 📢If you missed an episode or want to relive these brilliant discussions, you can catch the full series on: Apple Podcasts - https://lnkd.in/efQK33BX Spotify - https://lnkd.in/eZng369K YouTube – https://lnkd.in/e3itpqWy Join us in celebrating this milestone and let us know in the comments: Which episode was your favourite, and what resonated with you most? #SyndeoPodcast #CustomerExperience #AI #CXInnovation

It's almost time! We’re all set and excited for the next few days at the Orange Business European Sales Kick-Off here in Dublin! We can’t wait to showcase how our solutions can help drive innovation and success for Orange Business and their customers. Oliver, Robert and Keith are looking forward to engaging with the incredible Orange sales team, sharing ideas and exploring opportunities together. Let’s make this a fantastic event! #OrangeBusinessPartner #CX #AI #CustomerExperience #ConversationalAI #DigitalEngagement

Céad Míle Fáilte! A warm Irish welcome to the Orange Business sales team as they arrive in Dublin for their annual European Sales Kick-off. For those unfamiliar, Céad Míle Fáilte means "a hundred thousand welcomes" – a cherished Irish expression symbolising our tradition of hospitality and warmth. We’re proud to be Orange’s only Irish partner and are delighted to be part of this exciting event. Over the next few days, we look forward to insightful discussions, meaningful connections, and a bit of Irish craic with the team. Here’s to a fantastic kick-off! See you soon! Matthijs Stevens Christoph Müller-Dott Francesca Puggioni Simon Ranyard Richard McCrossan Silke Armbrust Annika Karstadt Oliver Lennon Keith Griffin Robert McGarry #CX #AI #ConversationalAI

We're #hiring a new Partner Sales Lead in Belfast, Northern Ireland. Apply today or share this post with your network.