TellJO

Your Monday morning motivation to choose kindness. 💛 Feedback from a resident for our Wellbeing Coach Charlotte Westbrook, as part of our work with Adur & Worthing Councils, Tina Favier, Tracey Strutt and Natalie Mayes. #Mondaymotivation #customerfeedback #councils #localgovernment #lga #council

Thrilled to see two TellJO customers - Yorkshire Water and E.ON Next shortlisted for the Credit Strategy Collections and Vulnerability Award for Best Vulnerable Customer Support Initiative! Huge congratulations and good luck to both! 🎉🚀 #customersupport #vulnerablecustomers #utilities #customerservice #collections

Got a question about supporting your vulnerable customers? Ask the experts tomorrow, when TellJO Founder, Dominic Maxwell FRSA will be joining Helen Pettifer FRSA and Martin Canwell to answer key questions and offer practical guidance on implementing the FCA’s customer vulnerability requirements in your organisation. Register here: https://lnkd.in/eCqrntPh #customersupport #vulnerablecustomers #vulnerability #FCAConsumerDuty

Councils in London at financial ‘breaking point’ amid rising homelessness. Interesting to see cost cutting measures mentioned in this BBC News article - including taking road repairs and children’s homes back in-house, reducing street cleaning, and cancelling Christmas lights. But no mention of prevention? 🤔 Prevention work would have a direct impact on families, like Haile (mentioned in the article) who need it most, and reduce the need for costly temporary accommodation and other services. We’ve recently completed a report on Reverse Engineering Homelessness – interviewing 10 residents in temporary accommodation to identify where earlier prevention could have made an impact. If you’d like a copy, or to chat about the power of prevention – let us know below. ⬇️ #councils #localgovernment #homelessness #temporararyaccommodation #council #localcouncil

TellJO has been shortlisted as one of 10 Top Digital SMEs of the Year in the Digital Leaders 100 awards! 🥳   A great recognition of our passion for using tech for good, to create positive outcomes for people struggling with financial, physical and mental health.   If you can spare 1 minute to vote for us, it would be hugely appreciated. 🙏   https://lnkd.in/gFrsfj-U #DL100 #digitalleaders #digitalsme #awardnomination #awardseason

Well said Conor Melbourne! So very proud of our partnership with E.ON Next, and a big thank you to the Collaboration Network for awarding us a prize in the Re-Invention Award category. 🎉

Shortlisted for the Social Value Portal – Enabling Technology award! Delighted that TellJO’s digital wellbeing checks have been shortlisted for the Enabling Technology award for their ability to deliver social value and positive outcomes for both users and customers. 🌟📣 #socialvalue #awardnomination #enablingtechnology #socialvalueawards

When your team embody your culture! 🙌 Fabulous feedback for our Wellbeing Coach, Charlotte Westbrook. #feedbackfriday #customerservice #vulnerablecustomers #teamworkmakesthedreamwork

Great to be part of how E.ON Next is transforming customer experience, using digital innovation to create better customer conversations. 🚀 “We’ve partnered with TellJO to offer personalised wellbeing checks for our customers who might find themselves in any difficulty…” Read the full article ⬇ #utilites #energy #customersupport #customerservice #energycustomers

Calling all utilities colleagues – we’ll be exhibiting at Utility Week's Consumer Vulnerability & Debt Conference on 17th September. See where TellJO's wellbeing checks can support your vulnerable customers and collections needs. Plus find out how we helped E.ON Next support vulnerable customers and generate 1900% ROI in terms of arrears repayments. 🚀 (We promise to bring along some sweet treats too if you need a morning or afternoon pick-me-up! 🍭) #utilites #utilityindustry #vulerablecustomers #collections