We are looking for someone to join our infrastructure team as a Help Desk Associate. This individual will be involved in all aspects of client support, hardware/software maintenance, troubleshooting and upgrades and will have an excellent attitude to customer service.
Responsibilities
Provide level 1 and 2 support to the firm’s employees across multiple locations
Perform basic administrative tasks including creating and managing accounts within a Microsoft Active Directory environment
Assist investment team members with related trading applications
Manage Help Desk tickets in a timely manner
Respond to employee issues via email, Teams, in person or direct call
Provide highest levels of customer service
Document issues in our ServiceNow ticketing system
Escalate issues as appropriate in a timely manner
Install, make changes and repair computer hardware and software
Follow-up with employees to ensure issues are resolved
Desirable Candidates
At least 2 years’ experience working for an investment company
Experience working with and supporting a trading environment
Experience supporting users in other parts of the world
Full knowledge of Microsoft 365 platform including Teams and SharePoint
Experience with video conferencing technology
Handle onboarding and offboarding responsibilities in coordination with HR
Assist users with remote access setup and troubleshooting using Citrix and Remote Desktop/VPN technology
Management of mobile device software for iOS and Android using Microsoft Intune
Willingness to learn and work within a team dynamic
Passionate about providing exemplary customer service
Experience providing white glove support for senior management
Capstone is committed to creating an inclusive environment where we welcome people of different backgrounds. Capstone considers applications for employment without regard to all applicable protected characteristics, including race, color, religion, ethnicity, national origin, gender, sexual orientation, gender identity or expression, age, parental status, veteran status, or disability status.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Financial Services
Referrals increase your chances of interviewing at Capstone Investment Advisors by 2x