IT Support Technician

About Faire

Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.

By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About This Role

Faire is looking for onsite IT Support Technician to join the Faire IT team in London. You’ll provide world-class technical service and support to our internal teams and take on challenges like troubleshooting SaaS apps, supporting endpoint hardware and software, and partnering with IT Engineering to support more advanced escalations like networking or A/V troubleshooting. This role will be responsible for the provisioning of technical equipment for new and existing employees (both local and abroad) and will be a primary point of contact for all things IT-related for our London office. We’re looking for someone who is passionate about the latest technology, is a self-starter, and is eager to learn and grow with us.

What You’ll Do

• Assume a primary role in the analysis, diagnosis, and resolution of incidents and problems
• Field issues and requests from users and troubleshoot technical problems to find solutions
• Troubleshoot problems with SaaS apps such as Google Workspace, Salesforce, Atlassian, etc.
• Partner with IT Engineering Teams for advanced troubleshooting and escalations
• Work with teams across the organization to create an amazing experience for all new hires both in-office and remote
• Manage software and hardware licenses and services
• Setup and troubleshoot A/V for conference rooms and collaboration spaces
• Evaluate existing and upcoming processes, and provide feedback for improvements
• Anticipate and plan for issues and needs as Faire grows and scales
• Create high-quality documentation for both colleagues and end users
• Perform basic network troubleshooting and maintenance
  
  

Qualifications

• 2+ years in and IT Support role
• Strong dedication to creating an amazing employee service experience
• Demonstrated experience managing Macs, SaaS products, and A/V solutions
• Experience delivering presentations or technical training
• Excellent organizational skills and attention to detail
• Understanding of basic networking
• Demonstrated ability to juggle multiple projects/initiatives simultaneously
• Comfortable digging into dense, technical details
• Passion for technology, driven to keep up with the latest trends
• Strong service orientation and passion for delivering innovative solutions
• Elite technical troubleshooting ability
• Excellent written and verbal communications skills
• Collaborative and team oriented
• Ability to lift 20kg
• Ability to travel to the Europe, the US and Canada
• Ability to work a flexible schedule as needed
  
  

This role will be in-office on a hybrid schedule - Faire employees will be expected to go into the office 2 days per week on Tuesdays and Thursdays, effective the week of January 13, 2025. Additionally, in-office roles will have the flexibility to work remotely up to 4 weeks per year.

Applications for this position will be accepted for a minimum of 30 days from the posting date.

Why you’ll love working at Faire

• We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is taking part in the founding process.
• We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
• We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
• We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.
  
  

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please fill out our Accommodation Request Form (https://bit.ly/faire-form)