You're faced with an unhappy client. How do you keep your cool and effectively address their concerns?
Facing an unhappy client can be a daunting experience, but it's a reality of the business world. Emotional intelligence (EI) is a critical skill in these situations. It involves the ability to understand and manage your own emotions, as well as those of others. When a client is dissatisfied, it's your ability to navigate the conversation with empathy, clarity, and professionalism that can turn a negative situation into a positive one. By recognizing your emotions and those of your client, you can keep your cool and address their concerns effectively.
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Elói Guimarães🏅LinkedIn Top Voice | Coordenador de Planejamento e Estratégia de Vendas
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Rafael Todolí Guerola 🧭 in search of excellenceEnergy Management 🛢⛽️🔋⚡🚘 ♻ | Business Development Executive 📊 Pricing 📈 Purchase 💼 Key Account Manager 🤝 Sales…
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