Acai Travel

🔊 𝗦𝗼𝘂𝗻𝗱 𝗢𝗻! 🔊 The holiday season (generally) means travel chaos. 🛫 🛄 But Acai Travel can make your travel operations team more peaceful. 🧘 Watch our latest film 🎥 ✨ and let us know how you plan on making your travelers holiday travels go more smoothly! visit us at www.acaitravel.com or contact us today hello@acaitravel.com

🌍✈️ 𝗔𝗜 𝗶𝘀 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝗧𝗿𝗮𝘃𝗲𝗹 – 𝗝𝗼𝗶𝗻 𝗨𝘀! 🚀 The future of travel is intelligent, automated, and seamless—and Acai Travel is making it happen. From leading OTAs and TMCs to tour operators to airlines, our 𝗔𝗜 𝗔𝗴𝗲𝗻𝘁 𝗔𝘀 𝗔 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 is redefining how the travel industry operates. We streamline operations, enhance customer support, and empower human agents with cutting-edge AI tools that reduce friction, improve service quality, and scale efficiency. 💡 But innovation starts with people. That’s why we’re 𝗵𝗶𝗿𝗶𝗻𝗴 for key roles to help us shape the future of AI in travel. We’re looking for passionate experts to join our growing team: 📍 𝗡𝗲𝘄 𝗬𝗼𝗿𝗸: 🔹 𝗛𝗲𝗮𝗱 𝗼𝗳 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 – Lead our brand, demand generation, and market positioning as we scale our AI Agents. 📍 𝗕𝗮𝗿𝗰𝗲𝗹𝗼𝗻𝗮: 🔹 𝗚𝗗𝗦 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁 (𝗦𝗮𝗯𝗿𝗲) – Bridge the gap between legacy travel systems and AI-powered automation, helping our customers maximize efficiency. 🔹 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿 (𝗚𝗼𝗹𝗮𝗻𝗴) – Build core infrastructure that powers intelligent, scalable AI automation for our customers. 🔹 𝗟𝗲𝗮𝗱 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 – Drive the evolution of our AI Agent As A Service that supports thousands of travel agents and millions of travelers worldwide. These aren’t just jobs—these are career-defining opportunities in a fast-growing AI SaaS startup working with some of the biggest names in travel. 📍 New York. Barcelona. Scaling worldwide. 🔗 Join us and be part of the AI revolution in travel. Apply today! https://lnkd.in/ef4P8U3e #Hiring #AI #TravelTech #SaaS #StartupJobs #ProductManagement #SoftwareEngineering #Marketing #AcaiTravel

We're #hiring a new Sabre GDS Specialist - AI Travel Innovation in Barcelona, Catalonia. Apply today or share this post with your network.

🧑💻 𝗔𝗖𝗔𝗜 𝗧𝗿𝗮𝘃𝗲𝗹 + 𝗭𝗲𝗻𝗱𝗲𝘀𝗸: 𝗔𝗜-𝗣𝗼𝘄𝗲𝗿𝗲𝗱 𝗧𝗿𝗮𝘃𝗲𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁, 𝗕𝘂𝗶𝗹𝘁 𝗥𝗶𝗴𝗵𝘁 𝗜𝗻 🚀 On the heels of our last integration announcement, we’re excited to share that Acai Travel is now integrated with Zendesk! 🎉 This brings AI-powered automation directly into the platforms where tour operators, airlines, TMCs, and OTAs manage traveler support. With this integration, Zendesk doesn’t just have a ticketing system anymore—it now has a fully operational AI Assistant, AI Travel Agent, and an AI-powered Supervisor, built into the workflow. 🧐 𝗔𝗜-𝗣𝗼𝘄𝗲𝗿𝗲𝗱 𝗣𝗿𝗲-𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀 – Before a human agent even engages with a traveler, ACAI’s AI Supervisor completes a full case analysis, identifying key details, policies, and best resolution paths—so agents spend less time researching and more time resolving. 💬 𝗔𝗜-𝗗𝗿𝗶𝘃𝗲𝗻 𝗦𝗶𝗱𝗲 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝘀 – ACAI’s AI collaborates directly with human agents in internal Zendesk discussions, providing complex fare guidance, suggested actions, and automation-powered solutions—ensuring agents have everything they need before responding. 🧠 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝘁 𝗣𝗿𝗶𝗼𝗿𝗶𝘁𝗶𝘇𝗮𝘁𝗶𝗼𝗻 & 𝗥𝗼𝘂𝘁𝗶𝗻𝗴 – The Supervisor AI Agent analyzes urgency, intent, and sentiment to route and prioritize incoming requests, ensuring critical issues are addressed first, while routine tasks are handled automatically. 🤝 𝗦𝗲𝗮𝗺𝗹𝗲𝘀𝘀 𝗔𝗜 + 𝗛𝘂𝗺𝗮𝗻 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻 – ACAI doesn’t replace agents—it empowers them. By deflecting repetitive inquiries, preparing cases, and handling transactional requests, it enables teams to scale efficiently while improving customer satisfaction. With ACAI Travel + Zendesk, agencies can 𝗿𝗲𝗱𝘂𝗰𝗲 𝘄𝗼𝗿𝗸𝗹𝗼𝗮𝗱, 𝗰𝘂𝘁 𝗿𝗲𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻 𝘁𝗶𝗺𝗲𝘀, and 𝗱𝗲𝗹𝗶𝘃𝗲𝗿 𝘀𝘂𝗽𝗲𝗿𝗶𝗼𝗿 𝘁𝗿𝗮𝘃𝗲𝗹 𝘀𝘂𝗽𝗽𝗼𝗿𝘁—all without overhauling their existing systems. 𝗟𝗲𝘀𝘀 𝗳𝗿𝗶𝗰𝘁𝗶𝗼𝗻, 𝗺𝗼𝗿𝗲 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻, 𝗯𝗲𝘁𝘁𝗲𝗿 𝘁𝗿𝗮𝘃𝗲𝗹𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀. 💬 Let’s talk about how this can transform your operations! hello@acaitravel.com #ACAITravel #AIforTravel #Zendesk #CustomerExperience #Automation #TravelTech #ScalableSupport

🇩🇪 𝗜𝗧𝗕 𝗕𝗲𝗿𝗹𝗶𝗻 𝗥𝗲𝗰𝗮𝗽: 𝗔𝗜, 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 & 𝟳𝟱,𝟬𝟬𝟬 𝗦𝘁𝗲𝗽𝘀 𝗟𝗮𝘁𝗲𝗿… 🚶♂️ What a week at #ITBBerlin! Our Head of Sales, Ron Glickman, was on the ground solo—but that didn’t stop him from covering 75,000 steps, 27 exhibition halls, and probably more coffee refills than he admits. Here’s a snapshot of what went down: 👟 75,000 steps (Yes, Ron basically did a half-marathon every day!) 🏢 27 halls explored (And still convinced he missed something!) ☕ 23 coffees consumed (Keeping the energy up for all those meetings!) 💻 25+ live AI demos (Acai in action!) 🤖 97 real queries and tasks sent to our AI Travel Agents (Putting them to the test!) ✅ 𝟭𝟬𝟬% 𝗮𝗰𝗰𝘂𝗿𝗮𝗰𝘆 (𝘽𝙚𝙘𝙖𝙪𝙨𝙚 𝘼𝙄 𝙨𝙝𝙤𝙪𝙡𝙙 𝙖𝙡𝙬𝙖𝙮𝙨 𝙜𝙚𝙩 𝙞𝙩 𝙧𝙞𝙜𝙝𝙩!) From deep-dive discussions on scaling travel support to exploring how AI can cut agent workload while improving traveler satisfaction, we left ITB even more excited about what’s ahead. A huge thank you to everyone who connected with us, asked tough questions, and shared their insights on the future of travel tech. We’ll be following up soon—and if we missed you, let’s connect! #AcaiTravel #ITBBerlin #Innovation #TravelTech #AIAgentAsAService

✅ Day 2 at ITB Berlin = Wrapped! One more day to go! ⏳ Last chance to connect! Meet our Head of Sales, Ron Glickman, tomorrow before ITB wraps up! Not attending ITB? Have no fear! Our team is ready to connect: https://lnkd.in/ehfR3tXF or hello@acaitravel.com

🚀✨ 𝘼𝙘𝙖𝙞 𝙏𝙧𝙖𝙫𝙚𝙡 + 𝙂𝙚𝙣𝙚𝙨𝙮𝙨: 𝘼𝙄-𝙋𝙤𝙬𝙚𝙧𝙚𝙙 𝙏𝙧𝙖𝙫𝙚𝙡 𝙎𝙪𝙥𝙥𝙤𝙧𝙩, 𝙎𝙢𝙖𝙧𝙩𝙚𝙧 & 𝙁𝙖𝙨𝙩𝙚𝙧 🌍💬 We’re thrilled to announce Acai Travel’s integration with Genesys, bringing next-level AI automation to airlines and travel agencies! Now, our AI Agents can resolve traveler requests instantly, streamline human agent workflows, and enhance efficiency—across any channel. 🔹 🎯 Smarter Prioritization & Routing – The Supervisor AI Agent understands not just what travelers say, but the context of their reservations. With Genesys integration, it prioritizes and routes requests intelligently based on intent, urgency, and sentiment, ensuring travelers get help from the right agent—or no agent at all if AI can resolve it! 🔹 🤖 Instant Answers, Zero Repetition – Our AI Agent takes over routine queries, delivering real-time, multilingual responses about fare rules, policies, and PNR complexities—so human agents can focus on high-value tasks. 🔹 ⚡ Full-Service Omnichannel Automation – With Agent+, don't just answer questions—take action. Rebooking, refunds, and more will be handled instantly across all Genesys-supported channels—with full audit capabilities for transparency and compliance. By combining Genesys’ leading engagement platform with Acai Travel’s AI-powered automation, we’re helping travel agencies and airlines scale effortlessly, cut operational costs, and deliver exceptional traveler experiences—without long wait times. 🌟 Ready to transform customer support with AI? Let's chat hello@acaitravel.com #AcaiTravel #Genesys #AITravelAgents #Omnichannel #CustomerExperience

📠 📟 𝙈𝙤𝙙𝙚𝙧𝙣𝙞𝙯𝙞𝙣𝙜 𝙏𝙧𝙖𝙫𝙚𝙡 𝘼𝙜𝙚𝙣𝙘𝙮 𝘾𝙤𝙣𝙩𝙖𝙘𝙩 𝘾𝙚𝙣𝙩𝙚𝙧𝙨: 𝙋𝙧𝙖𝙘𝙩𝙞𝙘𝙖𝙡 𝙎𝙩𝙚𝙥𝙨 𝙛𝙤𝙧 𝘽𝙚𝙩𝙩𝙚𝙧 𝙊𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙨 💬 📞 Travel agencies are evolving, and so should their support teams. In our latest blog post, our Head of Customer Experience, Nathalie Lylock, breaks down some key steps to modernizing travel agency operations, from leveraging AI to streamlining workflows. 🟣 How can agencies improve efficiency without sacrificing the human touch? 🟣 What role does automation play in reducing agent workload? 🟣 Why is seamless integration with existing systems crucial for success? Read Nathalie’s full post here: https://lnkd.in/gdx5rfeB #TravelTech #CustomerExperience #AI #ContactCenter #TravelIndustry

🌍✈️ 𝗥𝗲𝘃𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝗶𝘇𝗶𝗻𝗴 𝗧𝗿𝗮𝘃𝗲𝗹 𝗔𝗴𝗲𝗻𝗰𝗶𝗲𝘀 𝘄𝗶𝘁𝗵 𝗔𝗜 𝗔𝗴𝗲𝗻𝘁 𝗔𝘀 𝗔 𝗦𝗲𝗿𝘃𝗶𝗰𝗲! 🤖✨ At Acai Travel, we’re making life easier for travel agencies by deploying AI Agents that handle the heavy lifting so your team can focus on what really matters—creating unforgettable travel experiences. 🌟 Our 𝗔𝗜 𝗔𝗴𝗲𝗻𝘁 𝗔𝘀 𝗔 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 does it all: ✅ 𝗧𝗿𝗶𝗮𝗴𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗻𝘁—instantly understanding what travelers need in over 85 languages. ✅ 𝗔𝗻𝗮𝗹𝘆𝘇𝗲 𝘀𝗲𝗻𝘁𝗶𝗺𝗲𝗻𝘁—not just to respond with the right tone every time but to alert your in-house staff when customers require a little extra care. ✅ 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 & 𝘆𝗼𝘂𝗿 𝗶𝗻-𝗵𝗼𝘂𝘀𝗲 𝗮𝗴𝗲𝗻𝘁𝘀—even with complex post-booking tasks. ✅ 𝗦𝗲𝗮𝗺𝗹𝗲𝘀𝘀 𝗖𝗥𝗠 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻—keeping every interaction audited and logged. 𝗔𝗻𝗱 𝘁𝗵𝗶𝘀 𝗶𝘀 𝗷𝘂𝘀𝘁 𝘁𝗵𝗲 𝘁𝗶𝗽 𝗼𝗳 𝘁𝗵𝗲 𝗶𝗰𝗲𝗯𝗲𝗿𝗴. 𝗚𝗲𝘁 𝗿𝗲𝗮𝗱𝘆 𝗳𝗼𝗿 𝗹𝗲𝘀𝘀 𝘄𝗼𝗿𝗸𝗹𝗼𝗮𝗱. 𝗠𝗼𝗿𝗲 𝗵𝗮𝗽𝗽𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀. 💼💖 Ready to see how our AI can transform your travel agency? 🚀 💬 Drop us a comment or DM us! 🔗 Learn more: www.acaitravel.com #TravelTech #AI #CustomerExperience #TravelAgencies #Innovation #AcaiTravel

Tech Hacking Retreat in Bangkok! We’re reimagining the future of the travel tech infrastructure—building a 10-year leap forward. And we’re doing it the Acai Travel way: ethical, introspective, and loving. Grateful to everyone shaping this journey with us! #TravelTech #AcaiTravel Vasco Pereira Javier López-Nieto Pavel Pratyush Sandra Ramirez Puente Elena Levi Cristian Pugliese Velasco Alex Duffner Jordi Roca