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Confession Time: My name is Mike, and I’m hopelessly addicted to productivity apps. There, I said it. The entire ARM industry knows my secret now. But here’s the thing – I’m chasing the impossible dream. You know the one: the perfect app that’ll turn me into the Batman of content creation, with everything organized and running like clockwork. But let’s be honest, the app industry is a mess. There are the jack-of-all-trades that promise to do everything under the sun – notes, tasks, appointments – but end up doing none of it well. Then there are the one-trick ponies that specialize in a single thing but leave me scrambling to fill the gaps. Sound familiar? Running a collection operation today feels eerily similar. With a deluge of tools and software flooding the market, it’s a nightmare trying to cover all bases without drowning in redundant tech.  In our upcoming webinar, sponsored by CSS IMPACT, a panel of experts will reveal the secrets to streamlining your tech stack – making sure you have everything you need, and nothing you don’t. It’s a game-changer. And honestly, I wish someone could do the same for my productivity obsession. 😅 Don't miss out – unless you're okay with chaos ruling your operation. 📌 Identifying the Gaps and Overlaps in Your Tech Stack 📅 Friday, August 30 @ 1pm ET 🎙 Meet our speakers: Shawn Farris, Jeremy Nixon, and Dale Watts 🔗 Register here: https://lnkd.in/edZwwFr6 #webinar #productivity #ARMindustry

Are you pushing consumers away? In today's digital age, friction isn't just a nuisance—it's a dealbreaker. Imagine this: a consumer is ready to pay off their debt, but endless login hurdles and confusing payment portals push them away. Who’s really to blame when debts go unpaid? Too many collection operations still cling to outdated processes, forcing consumers to jump through unnecessary hoops. The result? Missed payments, frustrated consumers, and lost revenue. It’s time to ask the hard questions: Are your systems driving consumers away? Is your friction costing you more than it’s worth? Join us in an eye-opening webinar, sponsored by CSS IMPACT, where industry experts will reveal the friction points in the collection process and offer solutions to streamline your operations. Don’t let your bottom line suffer due to avoidable mistakes—learn how to make the consumer experience as frictionless as possible. 📌 Identifying Points of Friction in the Customer Journey — Where Consumers Get Frustrated 📅 Thursday, August 29 @ 1pm ET 🎙 Meet our speakers: Kristyn Leffler and Chris Peppler 🔗 Register here: https://lnkd.in/ehHyHEM3 Are you ready to transform your approach? Register now to discover the insights that could change everything. #ConsumerCentricSolutions #FrictionlessExperience #DebtCollectionRevolution #Webinar

Credit reporting in healthcare is at a crossroads. Some argue it's an essential tool for collections, while others believe it's a liability with costs that far outweigh the benefits. With rising scrutiny and ever-present risks, is it time to rethink credit reporting as a strategy? In many cases, the choice lies with the collectors—should they continue down this risky path or shift focus elsewhere? 🤔 Join our webinar where industry experts will tackle the heated debate: Does credit reporting still serve its purpose, or is it a relic of the past? Get ready for an unfiltered discussion that might just change how you see credit reporting forever. 📌 Is Credit Reporting Still Worth It? 📅 Wednesday, August 28 @ 1pm ET 🎙 Meet our speakers: Debra Ciskey, IFCCE, CCCO, CRCP, Michelle Kreidler Dove, Michelle Macartney, and Justin C. Russell 🔗 Register here: https://lnkd.in/eiWcyGMH #Webinar #HealthcareFinance #CollectionsRevolution

As the healthcare industry evolves, more companies are adopting stricter requirements before offering charity care or financial assistance. But is this practice really fair? In a world where medical debt can ruin lives, ensuring that individuals who qualify for assistance aren't slipping through the cracks is critical. If your policies and audits aren't airtight, you could be contributing to a growing problem that may face backlash in the near future. Join our upcoming webinar to learn how to protect your reputation and ensure ethical practices while still meeting financial goals. Our expert panel will dive deep into building robust procedures that verify financial status before initiating any collection activity. Don't let your organization be the next headline! 📌 How to Screen Healthcare Accounts for Charity Care and Financial Assistance 📅 Monday, August 26 @ 3pm ET 🎙 Meet our speakers: George Buck, Cheryl Cathlin, Beth Allen, Lori Sicklebaugh 🔗 Register here: https://lnkd.in/euFgdj-A

We all know that sinking feeling when something slips through the cracks. A vital piece of data missing, an audit uncovering a fatal flaw, or a letter sent out without critical disclosures. These aren’t just minor hiccups—they’re ticking time bombs. 💥 The real question is: Do you have a plan in place, or are you playing with fire? Ignoring the need for a robust non-conformities process is like inviting disaster. In our upcoming webinar, sponsored by Finvi, we're bringing together industry experts to reveal the crucial steps to avoid catastrophic failures. Because let's face it—failing to plan is planning to fail. Join us, and ensure your organization isn’t the next cautionary tale. 📌 How to Establish an Effective Non-Conformities Process 📅 Tuesday, August 27 @ 1pm ET 🎙 Meet our speakers: Rozanne M. Andersen, Esq. and Angie Erwin, CRCP 🔗 Register here: https://lnkd.in/eBWmxwUS #RiskManagement #ProcessImprovement #BusinessContinuity

Think the call ends when you hang up? Think again. What if I told you that the real power of a collection call often starts after it's over? These calls aren't just filed away; they're dissected, scrutinized, and sometimes even weaponized—for training, calibration, or even in the courtroom. How you handle calls post-mortem could make or break your entire strategy. Are you leveraging your calls to their full potential? Or are you leaving invaluable insights on the table? Join us in a game-changing webinar sponsored by Abstrakt, where top industry experts reveal the hidden strategies they use to dissect and select calls that drive real impact. Spoiler: It’s not about what’s said during the call—it’s about what you do with it afterward. Don’t settle for what everyone else knows. Discover what’s really happening behind the scenes. 👉 Register now to learn how to turn your ordinary calls into extraordinary tools for success: https://lnkd.in/eZ6Sae-d 📌 What Companies Should do with Their Good and Bad Calls Once They Are Over 📅 Monday, August 26 @ 1pm ET 🎙 Meet our speakers: Michelle Davis, Greg R., and Sean Williams, MBA #CollectionsStrategy #GoodandBadCalls #QualityAssurance #CallInsights #Webinar

Let’s face it: policies and procedures can either be your greatest asset or your biggest liability. In the ARM industry, these documents are more than just guidelines—they’re the backbone that keeps your operation from spiraling into chaos. But here’s the harsh truth: most companies are getting it wrong. If your policies are outdated, overly complex, or just plain confusing, you’re not just risking inefficiency—you’re courting disaster. What if I told you that a single overlooked detail in your policies could cost you everything? Join us for a no-holds-barred webinar where industry experts will break down how to build bulletproof policies and procedures that don’t just keep your business afloat—they ensure its success. Get ready to rethink everything you thought you knew. Don’t miss this chance to safeguard your organization’s future. Register now—before it’s too late: https://lnkd.in/e6RFQ3ve 📌 Building Policies and Procedures 📅 Friday, August 23 @ 1pm ET 🎙 Meet our speakers: Tonia Brown, CCEP, CCCO, CRCP, Katie Jimenez, and Brooke Teal #PolicyMatters #RiskManagement #Webinar

In the race to flaunt social responsibility, are companies genuinely committed to their communities, or is it all just for show? This month, our Motivation, Inspiration, and Creativity webinar series dares to ask the tough questions. We dive into the ARM industry's community efforts — and uncover the truth behind those glossy press releases. It's time to get real: Throwing money at a cause isn't enough. True community engagement means rolling up your sleeves, donating your time, and fostering genuine relationships. But how many companies are actually doing that? Join our panel of experts as they reveal the untold stories of companies that don't just talk the talk but walk the walk. Discover how these leaders are transforming their organizations and the communities they serve. Ready to rethink what it means to "give back"? Don't miss this discussion! 📌 MIC Webinar: Community Engagement: Strengthening Relationships Beyond Debt Collection 📅 Thursday, August 22 @ 1pm ET 🎙 Meet our speakers: Maura McNamara, Emily Coughlin-Remmert, Heather Taylor, and Wendy Rowland, CCCO 🔗 Register here: https://lnkd.in/eKXh6x6H #Leadership #CommunityEngagement #CorporateResponsibility #ARMIndustry

 Remote work and the rise of digital channels have completely transformed how collectors operate. Yet, many companies are still stuck with compensation structures designed for a pre-pandemic world. If your compensation model hasn’t evolved, your company might be bleeding talent—and revenue. In our upcoming webinar, we’re pulling back the curtain. A panel of industry experts will reveal innovative compensation strategies that not only meet today’s challenges but also position your company to thrive in the future. Can you afford to miss out? 📌 Compensation Structures That Allow Your Operation to Grow and Thrive 📅 Wednesday, August 21 @ 1pm ET 🎙 Meet our speakers: Jaime Barthel, Steve Gayheart, Joey Nichols, and Calder Willingham 🔗 REGISTER HERE: https://lnkd.in/e_-U-4W7 #DebtCollection #Compensation #AccountsRecovery #Webinar

Too many companies are hiding behind buzzwords, touting AI-powered solutions that barely scratch the surface of real intelligence. Is it just smoke and mirrors? 🤔 The reality is, knowing what's REALLY AI could be the difference between success and failure in your business strategy. Are you ready to cut through the clutter? Join us for an eye-opening webinar, sponsored by Skit.ai, where a panel of industry experts will fearlessly debunk the myths surrounding AI. We’ll arm you with the insights you need to make informed decisions that actually benefit your organization. Don’t let the AI hype lead you astray. It’s time to get the facts, challenge the fiction, and discover what true artificial intelligence can do for you! 📌 Mythbusting: Artificial Intelligence Edition 📅 Tuesday, August 20 @ 3pm ET 🎙 Meet our speakers: Sam Edens, Namit Narang, and Michael Wright 🔗 Register here: https://lnkd.in/emMNTThs #ArtificialIntelligence #Webinar