AmplifAI

🎉 Exciting News: AmplifAI Named a Cool Vendor in the 2024 Gartner® Cool Vendors™ in Customer Service and Support Technology Report!    We're thrilled to announce that AmplifAI has been recognized as a Gartner Cool Vendor in Customer Service and Support Technology for 2024. Read the report here: https://lnkd.in/gJej2gqm We believe, this acknowledgment highlights our commitment to transforming contact center operations through innovative, AI-driven solutions that put people first. According to the Gartner research, “aside from resolving customer issues, most supervisors report spending a moderate amount of time on a variety of tasks focused on performance management, quality assurance, coaching, and employee development.” 🔍 Why we believe AmplifAI is recognized as a Cool Vendor AmplifAI's AI-powered platform streamlines these areas, allowing people to focus on what truly matters. The platform impacts the contact center operation by:    • Saving time for leaders, coaches and QA’s by automating routine tasks  • Providing a blueprint for agent development and supervisor effectiveness  • Improving the overall employee experience through data-driven coaching, recognition, QA and gamification  • Maximizing the business impact of contact center teams and the output they provide their organization We're proud to be recognized as a Gartner® Cool Vendor and excited to continue advancing contact center technology. Our mission remains clear: Applying AI to make teams better. Want to learn how AmplifAI can transform your contact center? Let's connect! #AmplifAI #GartnerCoolVendors #AI #ContactCenterInnovation #EmployeeEmpowerment #PerformanceManagement #Coaching #ContactCenterTransformation 

Costs 3 & 4 – The Expense of Disconnected CX Data and Processes 💻3. High Maintenance and Integration Costs: Patchwork systems create constant strain: • IT teams are stretched thin, maintaining fragile integrations. • Scaling requires costly updates and endless troubleshooting. • Growth becomes a challenge, as rigid systems resist innovation. 🛠️4. Resistance to Technology Adoption: Adding new tools to an already disjointed ecosystem leads to: • Integration fatigue, where teams resist new technologies. • Stalled transformation, slowing progress on digital innovation. • Talent attrition, as employees leave for organizations with more advanced, user-friendly tools. Costs 5 & 6 may be listed last, but they probably carry the biggest risk. Check out the complete list before the next post goes up: https://lnkd.in/gruN89HB

Shoptalk 2025 wrapped up earlier this week, and let’s just say — what happened in Vegas… turned into some truly legendary connections!♠️ From insightful sessions to meaningful conversations, it was days full of innovation, collaboration, and #CX connections that will help shape the future of retail.📈 If you saw our team, Ninela Sanchez, Adrian Valenzuela, and Scott Logan & didn't have the chance to connect, schedule time to learn about how we can help #AmplifAIYourCX: https://lnkd.in/gMAguhJG #Shoptalk2025 #CXTransformation #ContactCenterSuccess

As #NationalWomensHistoryMonth draws to a close, we’d like to take a moment to shine a well-deserved spotlight on the incredible women of our India team.🌟 Their dedication, talent, and leadership continue to push us forward every day, and we are proud to celebrate their contributions—not just this month, but all year long. Thank you to the women on our India team, and to all the women of AmplifAI for all that you do!😊💜 Tag a woman below you want to appreciate before this month ends! Happy #NationalWomensHistoryMonth! #AmplifAIWomen #AmplifAIWomensVoices #AmplifAIYourCX Raghu Kumar, Sean Minter

Costs 1 & 2 – Time and Opportunity Slipping Away ⏳1. Lost Time and Productivity: Patchwork systems create inefficiencies across every level: • Agents wait for feedback to improve in real time. • Supervisors waste hours piecing together reports instead of coaching. • Executives rely on incomplete data, delaying critical decisions. The result? Time wasted that could be spent driving performance and improving outcomes. 🔍2. Missed Opportunities for Improvement: Disconnected tools make it impossible to connect coaching, performance, and quality metrics: • Insights are fragmented, leaving teams without actionable data. • Management becomes reactive, addressing problems after they escalate. • KPIs stagnate, as teams struggle to unlock their full potential. 💡Just a 10% improvement in First Call Resolution (FCR) could save a 200-agent center $140,000 annually. But achieving that requires better alignment.

Are you at the Channel Partners Events Conference currently? Head to the Juliet Cocktail Room NOW for an exclusive Happy Hour, hosted by Jeffrey Lasson, Scott Logan, and Adrian Valenzuela from AmplifAI!🍹 🎲Roll the dice, meet top industry leaders, and jackpot your evening with engaging conversations as you dive into the bold Las Vegas nightlife for your last night!♠️ Meet us here! 📍Juliet Cocktail Room, The Venetian, Las Vegas 🕧Wednesday, March 26 | 5-7 PM PDT (Right NOW!) We look forward to winning with you!🌟 #AmplifAIYourCX #ChannelPartners #ChannelPartnersConference2025 #ChannelPartnersExpo2025 #ChannelPartnersConferenceExpo2025

Day 3 at Channel Partners Events Expo in the AVANT Communications Lounge!😎 Meet AmplifAI's #CX stars, Jeffrey Lasson, Scott Logan, and Adrian Valenzuela today or hit the high rollers table & schedule a virtual meeting with our team: https://lnkd.in/gkS_hagj Get ready for our ~legendary~ Happy Hour in a few hours!⬇️ 📍 Juliet Cocktail Room, The Venetian, Las Vegas 🕔 Wednesday, March 26 | 5-7 PM PDT (TONIGHT!😁) Let's make it a night to remember & #AmplifAIYourCX! #ChannelPartnersExpo #ChannelPartners #ChannelPartnersConference #ContactCenter #CXTransformation #CXSuccess

Don’t miss the 21st Annual Customer Contact East: A Frost & Sullivan Executive MindXchange! 🎉 I’ll be there with AmplifAI discussing: Should Measuring Productivity Still Be This Painful? What makes these events so special are the participants. We all come from a wide range of industries and arrive ready to collaborate on how to use new technologies and industry disrupters. Trust me – you’ll leave with a whole new network and tons of solutions to bring back to the office! Join me on April 6 – 10 in Ft. Lauderdale – we’re almost there! 💪Learn more here: https://bit.ly/41TGDh4 #FrostCC #CustomerContact #CCW #CustomerContactEast #CX #CustomerExperience #CustomerCare #CustomerService #CXEvents #CXEvent #ContactCenter #AmplifAI #AmplifAIYourCX Adrian Valenzuela

Day 3 Channel Partners Events starting off with a bang! Hat kings, Jeffrey Lasson and Andrew Pryfogle, were crowned best dressed last night!🏆🎉 Meet AmplifAI's team, Jeffrey Lasson, Scott Logan, and Adrian Valenzuela in the AVANT Communications Lounge today or schedule a virtual meeting with our team: https://lnkd.in/gkS_hagj And join us TONIGHT for a ~legendary~ Happy Hour! (We better see you there.🫵) Details on our Happy Hour⬇️ 📍 Juliet Cocktail Room, The Venetian, Las Vegas 🕔 Wednesday, March 26 | 5-7 PM PDT (TONIGHT!😁) Sip on handcrafted cocktails and discuss #CXSuccess and #ContactCenterTransformation with top industry leaders in the Juliet Cocktail Room in The Venetian Resort Las Vegas. 🎲Roll the dice, meet new people, and jackpot your evening with engaging conversations as you dive into the bold Las Vegas nightlife! You might even meet an Elvis or two!😉 #ChannelPartnersExpo #ChannelPartnersConference #AmplifAIYourCX

Don't miss the chance to meet with AmplifAI in the AVANT Communications Lounge if you are attending #ChannelPartnersExpo!🔥 Scott Logan, Jeffrey Lasson, and Adrian Valenzuela are here & ready to #AmplifAIYourCX. Don't forget to join our Happy Hour tomorrow night!⬇️ 📍 Juliet Cocktail Room, The Venetian, Las Vegas 🕔 Wednesday, March 26 | 5-7 PM PDT Come through to discuss #CXSuccess and #ContactCenterTransformation with top industry leaders and sip on handcrafted cocktails in the Juliet Cocktail Room in The Venetian Resort Las Vegas.🎲 Roll the dice, meet new people, and jackpot your evening with engaging conversations as you dive into the vibrant Las Vegas nightlife! Unable to meet in person? Schedule a meeting with us: https://lnkd.in/ga3ZXs7n #ChannelPartners #AmplifAI #ChannelPartnersConference #ChannelPartnersExpo2025