Assembled

This is a special one for us, and for support teams everywhere. Today, we’re launching Assist Omnichannel AI Agent, which brings seamless automation to chat, voice, and email — all in one platform. We’re certain this is the best AI agent for support teams out there. No other AI agent on the market can handle the level of complexity that Assist can, alongside and in place of your human agents. Smarter automation, seamless handoffs, and speedy resolution. You can only find that with Assembled. Read more here: https://lnkd.in/gnNnQjcS

Vegas is calling — will we see you at Zendesk Relate? We’re hosting an exclusive, invite-only dinner with Envoy at Superfrico on March 27. It’s a chance to connect with top CX leaders over incredible food and drinks. Want in? Request an invite now: https://lnkd.in/gjs9xajZ If dinner’s not in the cards, we’ve got other ways to connect. Book a meeting with us while you're in town, and you'll be entered to win a free year of ClassPass — on us. Claim your spot here: https://lnkd.in/gs9N49Qz

AI agents are redefining customer support, leaving rigid chatbots in the dust. Traditional chatbots frustrate customers with scripted, one-size-fits-all responses. AI agents, on the other hand, understand context, learn from interactions, and deliver dynamic, personalized support across chat, email, and voice. This shift isn’t just theoretical — it’s already driving real results. Companies adopting AI agents are resolving complex cases faster, reducing operational strain, and improving customer satisfaction. The difference? AI agents aren’t just responding; they’re actively problem-solving. To learn more about why support teams are trading chatbots for AI agents, read the blog.

Scrambling to find shift coverage. Waiting days for PTO approval. Juggling last-minute changes that throw everything off balance. For support teams, these aren’t just annoyances — they’re real barriers to delivering great customer experiences and creating a workplace where employees feel empowered. That’s why we’re rethinking scheduling. On March 26 at 10 a.m. PT, Assembled’s Jack Iles is hosting a live demo of our latest AI-powered scheduling tools — built to give agents more control over their schedules while keeping operations running smoothly. We’ll walk through: ✅ Shift swaps that let agents trade shifts in minutes — no Slack scramble required ✅ Automated PTO approvals so time off isn’t a waiting game ✅ Real-time notifications that keep teams in sync without micromanagement Because when scheduling works, teams can focus on what really matters — helping customers, supporting each other, and actually enjoying their work. Register now: https://lnkd.in/gKp7xSze

Heading to Vegas for Zendesk Relate? Let’s make the most of it. We’re teaming up with Envoy to host an exclusive, invite-only dinner at Superfrico on March 27. Think top-tier CX leaders, standout conversations, and incredible food and drinks. Want in? Request an invite: https://lnkd.in/gjs9xajZ Better CX starts with better balance. If dinner’s not in the cards, let’s still connect while you’re in town. Book a meeting with us, and you’ll be entered to win a free year of ClassPass — on us. Grab a spot: https://lnkd.in/gs9N49Qz Spots are limited — let’s make it happen!

🚀 Top 10 Contact Center WFM Tools for 2025 From NICE and Verint to Peopleware and Assembled, these WFM solutions help contact centers optimize forecasting, scheduling, intraday management, and performance tracking. Which platform offers the best AI-driven insights and workforce flexibility? 👉 Read more here: https://lnkd.in/eFcRR7x9 #ContactCenter #WFM #AI #CustomerExperience #WorkforceOptimization #CX

A decade in workforce management taught Mark Palmer the ins and outs of legacy WFM systems. But after experiencing Assembled firsthand, he saw a better way — and decided to make the leap from customer to team member. Mark left his career in WFM to join Assembled’s mission, bringing his deep industry expertise to help other workforce teams thrive. And as our first European hire, he’s playing a key role in expanding our global footprint. His journey is a testament to what happens when a product is built for operators, by operators. Read more about why he made the switch.

In AI for support, the best pricing models put customers first. On the latest episode of 20VC, Jake Saper of Emergence Capital joined Harry Stebbings to share sharp insights on AI pricing — an area that’s still full of complexity. Many AI providers are experimenting with outcome-based pricing, where customers only pay for results. In theory, it sounds great. But in practice? It often creates friction. When AI and human agents collaborate on a ticket, who gets credit for the resolution? How do you ensure pricing remains fair, transparent, and aligned with customer value — without turning every invoice into a negotiation? Jake’s take: simplicity wins. The best AI partners aren’t just optimizing for revenue; they’re building models that truly serve their customers. This episode is packed with insights on where AI is headed — including a shoutout to Assembled. Huge thanks to Jake for the continued partnership and to Harry for a great conversation. Listen to the full episode. 👇

AI in support isn’t a magic wand, it’s a force multiplier — if you set it up for success. The best AI-powered support teams don’t just pick a tool and hope for the best. They start with a strong knowledge base, a clear implementation strategy, and a well-defined evaluation process. We put together this guide to help you navigate the AI buying process — covering everything from optimizing your knowledge base to understanding pricing models, proof-of-concept testing, and vendor selection. Flip through the guide right here.👇

Proud to share that Assembled has been recognized as a top startup employer by Forbes. We’ve always believed that building a great company isn’t just about what we’re building — it’s about who we’re building it with. This recognition is a reflection of the curiosity, care, and drive that fuel our team every day. If you’re looking for a place where ambitious work meets kind, thoughtful people, we’re hiring. Take a look at our open roles (link in the comments below👇).